"Poor service, took too long to get the part, they sent me the wrong part and they now want me to pay the return shipping cost, never shopping at this site again!"
"unless your buyng had parts from known manufacturers don't bother asking for warranty coverage, they want you to pay for the same part and shipping before and you can return the defective one, "
"I ordered 8 new Mopar fuel injectors for my 2003 Dodge B3500 Ram Van. Pulled the fuel rail, cleaned everything up and started installing the new injectors. Got to the 7th one and discovered (less than an hour from having the van back on the road) that the 7th Mopar box (correct part number) had a clearly used Bosch injector in it. Damn it! Now that van is down for a week while Rock Auto resolves this screw up!"
"I've been buying items from this company RockAuto for over 10 years. I've noticed that for some reason in the past five years not only has their customer service and their website which is supposed to tell people what parts fit their vehicle and what don't has gone completely downhill. So when they advertise the wrong parts for my vehicle it becomes somehow my problem. That isn't the way to do business. Or many times they don't ship all the items that they advertise in the listing. When customers like me report a problem with their order they're treated like an enemy by Rockauto's customer service Representatives. No wonder why their website's rating is at one and a half Stars."
"Ordered 2 parts, they were shipped separately so I was charged twice for shipping ! . After 10 days NO PART ! . And FedEx shows NO DELIVERY DATE ! . . The last time I bought from Rock Auto the part arrived broken and I was never compensated ! . . Rock Auto NEVER AGAIN !"
"3 different orders 3 different vehicles 3 different parts 3 different times and guess what 3 wrong parts use someone else even if it cost more less headaches "
"Purchased auto parts from their guide that indicate it would fit my vehicle. They did bot, Lost half my refund in shipping return. Customer service don't care. Read the reviews all over the internet. Their policies and customer service is horrible. BUYER BEWARE."
"We purchased a radiator fan for our truck a few months back and it randomly blew up one day when we were traveling out of town for work. When we tried to ask them specifically what our “life time warranty” covered they told us they would only reimburse us the amount for another part we had ordered. After Pointing out the error they closed out my ticket And wouldn’t respond at all. They also do not have a phone number for customer service so I can’t talk to a human about this..
We will never purchase from them again. "
"They admit we ordered the correct part; gold accumulator & 71586 rod. The rod on the part they sent has no number and is too short. We paid shipping for the part to arrive and now they also expect us to pay return shipping.
They may have cheap prices, but keep in mind Ruskin on dealing with the low bidder:
It’s unwise to pay too much, but it’s worse to pay too little. When you pay too much, you lose a little money — that is all. When you pay too little, you sometimes lose everything, because the thing you bought was incapable of doing the thing it was bought to do. The common law of business balance prohibits paying a little and getting a lot — it can’t be done. If you deal with the lowest bidder, it is well to add something for the risk you run, and if you do that you will have enough to pay for something better.”"
"Clutch spline diameter advertised as 1 3/8 inch, in reality is much bigger, close to 1 7/16 inch. As the item took time to arrive due to the crisis and fitting was not done right away, then there is no warranty. Also customer support said they cannot guarantee fitment on vehicles that have been modified and are no longer stock and closed the ticket on that note."
"Recently spent approximately $700 in what was supposed to be quality products at wholesale prices.
Received a water pump that had heavy scouring in the gasket seating area that looked like someone gouged it with a grinder wheel. Returned the defective part for another water pump, received an AC Delco water pump that had bent gaskets and missing heater core pipe plug which I've never seen in previous purchases locally for the same product.
ordered a high quality, not cheap, set of DENSO OE spark plug wires, DEFECTIVE, not under warranty, first pull on the wire boot when trying to remove the pug wire, the aluminum terminal inside the wire boot separated from the wire and the aluminum terminal remained on the tip off the spark plug. I looked down inside the boot and seen the wire but no terminal....... Ended up going local to purchase another wore set, WASTE OF MONEY!
After spending 5 hours in my 100 degree garage in Arizona replacing defective spark plug wires twice, I thought to myself, " Rock Auto ships very fast because they have venders everywhere, kinda like Ebay". You don't know where your parts are coming from and with soo many venders working for Rock Auto, how do you know that you aren't receiving knock off or defective products? Who's controlling this stuff? Sure the prices are great but, so far its been a headache receiving defective parts that I wouldn't pay 1/2 the price Rock Auto is asking for. Shop local man! Someone sends a defective part back to Rock Auto, who is inspecting that part and is that person certified to inspect the specific part to determine quality, resale, functionality, performance?
Rock Auto may have good prices and a lot of products to choose from but, in my experience recently, I'm afraid to shop on Rock Auto. It's like shopping at Ebay now days.
Try sending Rock Auto an email about a problem with a part not under warranty! it's not just a click of the mouse button, you really have to sit there on their website and try and figure out how to communicate a defective part received not under warranty There's no option to communicate with Rock Auto for a part not under warranty! Buyer Beware! Red Flag! No warranty means no warranty which means they don't want the part back and they don't want to talk to you about it. Worse than Ebay!
I'm shopping local from now on, tired of receiving junk parts and having to deal with sending it back because the vender just wanted to get rid of it, etc... Shop local, walk in the store, look at the part, if it looks defective, put your money away, say NO, and drive to the next store. Better than sending parts back and forth in the mail, trying to talk to someone about a defective part not under warranty, etc.. TOTAL WASTE OF TIME! Even if it is under warranty, they will send you another part when you purchase another part, but who wants to play this game of, "I wonder if the next part coming is going to be defective, did someone try to install it, damage it, and now they are trying to re-sell it", I'm done!
"
"RockAuto.com is a fantastic company
Genuine OEM Mopar parts for 2014 Chrysler Grand Voyager 2.8 CD-R
Not only did they have the parts cheaper then anywhere else, they had the updated Version which works fantastically.
I had the common fault with Chrysler where the wipers came on when they were off
The cluster lights played up and was doing all sorts of things
The windows wouldn’t go up
The horrible ding ding ding while your driving
The Speedo and rev counter would work
After replacing the Blind Spot Modules, all the problems stopped
The Dodge Caravan and Chrysler Town and Country also use the same Modules
Product Code 68252465AB
Fast delivery to the U.K.
I found communising with Rock Auto very easy and they always reply.
"
"Bought parts for my truck. Needed a clutch master and slave cylinder so I saw where there had them on Rockauto.com. since I had ordered from them in the past with success I decided to go with them again. Parts arrived a day late but I figured with all this covid19 stuff goin on, a day was not too bad. I proceeded to open the box to be sure all parts were there. At first I thought I was missing the push rod that was to come with the kit. I figured I would call them and just check. Found out no phone number, just email only.
Left email message for them to respond including a ph #.
Never heard back. It got worse. I actually found the part then proceeded to install. After installation BOTH parts I ordered, the clutch slave/master and window latch malfunctioned within the first couple of hours of use. JUNK, total JUNK. Tried to get a return RMA but the website would not issue it, rather it would get to a certain step in the return process, get the spinning clock, NOTHING.
Done with this company. Scam is what they are. I will deal local."
"Always had great success with Rock Auto until my most recent order. Ordered a rotor kit and pads. The rotor kit was shipped and showed delivered, however the package I received was 1 of 1, and only 1 rotor was inside. I was pleased with the website's direction to remedy the issue. Within hours I had an email response informing me that the missing part would be sent to me. Unfortunately, it could not be delivered until after the weekend I had planned to install the parts. Nevertheless, the process was simple and it was remedied. Due to not having time to install after that weekend, I coordinated with a local garage to install the rotors and pads. Got a call from the garage in the morning that the pads are incorrect. I double checked my order, I ordered the correct pads, but what was delivered was the wrong part (wasn't even for my year truck). Filed a new claim against this and found out that new pads could not be sent until the old were returned. Due to the inconvenience of the order, I asked for an exception to get me out of a bind. I was not willing to wait a week to 10 days to get the pads. Zero willingness to entertain another solution. I deal with customers every day, and there's always a " win / win" if there is a willing participant. It's apparent that a few $1000 over the next 20 years is not important to them. Thank you Amazon for hooking me up! "
"Tried to return some parts that were the wrong ones for the vehicle I order for and they refuse to exchange. Their system picked the part numbers based an my vehicle type and the were wrong and didn't fit. They would not exchange nor give me a opinion to discuss with someone. I had to file a complaint with the BBB...
Very poor rating from me, I will not be using them again unless it gets resolved through the complaint."