ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.63/5
Chance of future purchase:
1.88/5
Shipping & packaging:
1.25/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2010-07-30

"The items for my 25 year old car (diesel), 2 head gaskets plus the additional gaskets necessary, were in stock and available for immediate shipping. These items were from a nationally known American manufacturer and arrived in perfect shape. I would also like to add that the prices were more that reasonable. Their website is very easy to navigate and order parts."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-07-30

"RockAuto .Com Has been very helpful in a couple of different times i'd been tring to get some online help from others but no response I emailed Cullen at rockauto and bing bang boom Cullen had answered me back within minutes with the answers i needed. so i placed my order and holy smokes it arrived the next morning. the parts are on and my truck is running smooth again. So abig hats off to ROCKAUTO !!! Cles."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-07-30

"Rockauto rocks! Great web site for getting lots of details about a particular part, very prompt shipment and instant response to a problem. I usually look here first when ordering from the web."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2010-07-30

"I found the website with a yahoo search "1999 suburban wiper control board". I was taken directly to the part and given several choices including OEM(GM Delco). I have had a lot of those (5 or 6, I bought my truck new in 1998)and they have all failed. I decided to try an aftermarket part which claims to have addressed the design problem (ground contacts failing) on the GM parts. This aftermarket part also cost less than half of the Delco at this site and about 20% of one locally (Dealership). My order was simple to complete and I was advised of it being shipped that same day to my home in San Antonio, Texas (78251. It arrived on the third day, took 6 mins. to install and works perfectly as it should. Will certainly use this supplier again in the future. Thank you, John Maxwell"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-07-30

"This was my third time ordering from RockAuto, and as always there is no problem. Order processing is super fast as is shipping. Rockauto really cares about the customer and our cars and even provided me with a tip to have my order shipped to my work address to help me save a few dollars on shipping. One recommendation I would make is to offer alternative shipping services that are cheaper. Since most of us work on project cars, it wouldn't matter if the shipping takes a little longer if it's cheaper. I think that would appeal to a lot of people like me and would be a greater competitive advantage for you over the local auto parts store. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-07-30

"My local auto shop wanted close to $1000 to put two new struts on the front of my wife's Ford Focus. I decided this was a job I could easily do myself, so I did a quick Google for the parts. When I came across the RockAuto website, I thought the price was too good to be true, so I checked Reseller Ratings and was pleased to find a favorable review.

I placed my order on Monday and the parts arrived Wednesday, and for a very reasonable shipping fee. The parts were the correct ones, and helpful instructions were included. There's a reason they have such a good rating. I'll definitely be using them for my future auto parts needs.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-07-30

"RockAuto is probably the best single place to buy auto parts. Great selection and prices, quick service, and a good web site."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-07-29

"Absolutely a rocking place to shop…! I am not a mechanic; just an average Joe. I found the best information and the best price about the fuel pump I needed. Both, straight forward and instructional with the information provided. Other stores show only the after market replacement options, which are always more economical than the cost of the Original Equipment Manufacturer (OEM) parts. Other places have the normal caveat “image might not represent actual item.” RockAuto’s displayed graphics really help me ensure I was getting exactly what I needed. And, I ordered the Motorcraft fuel pump (PFS216) from them at about sixty dollars less than the other most economical place I had found online, which had the guarantee statement of matching prices with others, only after meeting all the requirements in the fine prints listed somewhere else in the site; why bother…? RockAuto had FedEx delivered my new part FAST! This is definitely my number one first stop for all my vehicle needs in the future and will certainly recommend it to everyone. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-07-29

"I would like to say how impressed i am with the effecient,prompt and friendly manner in which Rockauto has processed my orders.Nowhere in Canada
would i receive the same very good price even with shipping charges added, nor would i receive the same notification of my parts orders as they are processed and shipped.It is a pleasure to deal with Rockauto and i will continue to so in the future.
Gary Milne
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-07-28

"The links were easy to install and work flawlessly."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-07-28

"I was turned on to ROCKAUTO by a friend. Finding auto parts has never been easier. The amount of time i saved ordering via ROCKAUTO was awsome. I will do ALL of my Auto parts shopping with ROCKAUTO, and no more standing in line waiting for someone at an Autoparts store to tell me what parts i may need, or, Sorry, that is a Dealership part. You Guys are the BEST. Thank's"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-07-28

"The guys at Rockauto.com are doing an more than excellent job. I pretty much order all my car parts with Rockauto.com. I always received the right part and sometimes it came on the second day with no extra charge for the shipping. I don't even shop around anymore because I know that Rockauto.com has the lowest price. Keep up the good work!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2010-07-28

"Excellant communication, called and emailed me to say the part I ordered would be late. Always prompt service and great communication. I reccommend RockAuto to everyone I know."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

5/5

2010-07-27

"I have ordered parts from Rockauto.com on a number of occasions so far, and had them delivered to the United Kingdom. I can honestly say I have been very impressed by their efficiency, and range. In addition the delivery times are excellent, with full tracking details supplied and a choice of delivery options. Even the base economy shipments only take perhaps 3 to 4 days!
An easy to use web site, updated regularly, and a massive stock for many vehicles, current models and older as well. Brilliant, I highly recommend them.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-07-27

"RockAuto saved me thirty dollars on a belt tensioner.All my local auto parts wanted from 90 to 55 dollars for the tensinor.
The delivery time is very fast I ordered my parts on Wednesay and recived them on Friday.
The sales repersentives are very helpful they even add a discount I tried to add that I could'nt.They are great to deal with.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges