"Reverb.com let's their customers get ripped-off! They let sellers from Canada sell broke neck guitars!!! Don't buy from rip off Reverb.com!!!"

"REVERB PURCHASING REVIEW:
Bought cymbals with a 30 day refund - to try out these cymbals - requested a refund - seller refused & reverb backing them: this is what the Seller wrote (that I of course, sent to My credit card as a dispute); & to reverb. Gave 1 rep a '1' rating & not sure about the other. Had the audacity & insult to offer $25, then $50 as compensation; this is what the Seller emailed me ( have it in writing:
Situation:
Placed an Order on July 14, 2021 for’ cymbals’ from a: (Name (leaving out while in dispute) Gear Depot);

Requested a refund in 30 days of purchase (NY state has a law, can return anything in 30 days);
Contacted Reverb – Darius(of reverb) August 5th: gave him a ‘1’ rating for deflecting issue:

(have all the below in writing)
Seller says: ‘Definitely wasn’t on my page or listing’ ; yet I have his Order on My email (re above name & address);
Then; says ‘I’m not debating it was my sale:
(tries to recant the truth)
Then says, “I’m taking this to reverb customer service if you don’t stop your threats:
(I’m requesting a refund)
Then; sale was made in PA thru reverb – I do not make enough on these sales
Really – this is business
Lastly – Seller – ‘don’t return the cymbals; You will not be refunded

This is why I warn Purchases - they have 'NO Rights' & be careful purchasing from Reverb."

"yeah - they broke some promises on sales, prices, services, etc.... but honestly, I expected it.
They still do a half-decent job of customer support, and are a lot easier to work with than ebay. Still like them"

"Had issues with a seller. When I eventually entered a review, reverb wouldn't allow a two star or three star review. It stated I should resolve my issues with the seller before giving negative feedback. Issue was already resolved. Basically they are filtering out negative reviews so you don't get an honest review of the sellers your are doing business with. "

"Sold an expensive guitar. Buyer paid promptly, guitar posted next day and Reverb refuse to pay the money to me claiming they need id. They have my id, they have all my details but use any excuse to hold on to my money. Don't ever buy or sell through this company as their customer service is dreadful, they really don't give a fig. "

"I recently purchased a near new, expensive Yamaha guitar on the Reverb website. The seller was a music store and pawn shop in Gander, Newfoundland, Canada. The guitar was listed as mint condition and looked good in the photos. When it arrived, it had several cracks in the bridge. There were no signs of shipping damage to the shipping box or the hard case. The seller refused to allow a return and did not offer any compensation. Reverb then stepped in and quickly paid for a new bridge.
They are an excellent website to deal with and I recommend them highly."

"Don’t buy through Reverb. Save your money!
Worst experience purchasing on the internet I’ve ever had. Zero Star review! I purchased a guitar for my son’s birthday. Reverb would not let the seller send me my purchase for the price that I’d already paid and insisted the seller increase the cost by $300. This lifted the guitar out of my price range so the sale was cancelled. When the money I paid for the guitar was refunded by Reverb it returned to me over $100 less than I paid! They refuse to return to me the full amount of money I’ve paid. I reached out to their customer service team to resolve the issue but it remains unresolved. Now they refuse to reply to my communications - I have reached out to them about this issue two more times and have heard nothing back! Very very bad business to deal with. Do not buy using this platform."

"I have been with Reverb since it’s infancy. However now they have lost their damn minds!!
It’s now cheaper to sell music gear on EBay than reverb.
Sold a vintage amp for 1328.00 and ended up with 1,100 after their ripoff processing fees, selling fees, AND including the shipping amount under the total to be FEE’D to death!!!
F**K Reverb.com!! These cons have lost my business for good!!!!"

"Ordered a used electronic drum hi-hat. I should've known to buy, price was too good to be true. I received tracking number which showed item was delivered, but I never got it. Contacted Reverb who in turn told me to contact buyer. Buyer had a "oh well" attitude and said nothing he can do, and check USPS. Post office was useless. I felt like I was robbed. I stay away from Reverb. Used it once and that's the last time I'll ever use them. "

"August 2019, Reverb was sold to Etsy, for an approximate $275 Million - according to Wikipedia.

I wouldn't have an opinion about that, except the Customer Service has become hopeless.

I have used Reverb to buy & sell for years. Everything has been predictable, easy and solid. Just recently, I sold a piece of gear on Reverb, and found out they'd be holding my money, until the item arrived (in another country no less) at the purchaser's address. Supposedly, this is because of the NEW rules and policies, as Reverb will no longer deposit funds into your PayPal account - they deposit them to your bank account. Presumably, this is part of the changes that have transpired since the sale of the company.
This holdback of funds, only happens to your First Sale, under the new Reverb Payment system.
• First of all - frustrating that you have to ship your item, and pay for shipping 'Out of your own pocket', instead of getting at least that money refunded.
It was frustrating enough that they deducted taxes, plus their commission fee.....
• They've also raised their fees from 3.5% to 5%
• But now, I have waited ONE MONTH, and the funds are still not in my account.
I have had repeated emails from 'Sandra'/Customer Service, yet she has NOT been able to find and resolve the problem. I keep getting emails suggesting that I had to "Select a Pay Out Balance" or "Request a Bank Transfer"..........I try this, then send Sandra the Screen Grab, indicating that I have Zero Balance, that is already HAS been paid out.

I don't know what to do. The item arrived and the purchaser was thrilled. He paid instantly, yet 30 days later, I have not seen one dollar.

• Furthermore, I can't get anyone on the phone or Live Chat. I can only send an email. A few weeks ago, I COULD do a 'Live Chat', although when I asked to speak to a Supervisor, he brushed me off, without answering my questions, and ended the Chat.

I'm sad to see this once great buying/selling resource go so badly wrong.

.....and as of this writing (March 20201) I'm still out hundreds of dollars.....

Will Chapman - Canada"

"I ordered a guitar from reverb. They canceled refunded my order I have to give them copy of bank statement with my refund on it copy of my id.no thanks."

"I recently purchased a guitar pedal from a seller named "Music Express Canada." The package did not receive any shipping update for 3 days since the date of purchase. I messaged the seller asking for a shipping update. After 24 hours with no response, I requested a refund, and the seller replied immediately with a tracking link. I told the seller I no longer wanted the item, and the seller denied my refund.

I put in a service ticket that same day, and after the initial message did not receive any responses for 3 days (also, this has been 8 days total with no changes in shipping status to my package). I requested a second refund and was denied again even though the seller told me to ship it back if I didn't want it. I asked "Do I get a refund if I send it back because you denied my request?" The seller never replied.

Today, I finally was able to get to someone on the website chat (his name was Tim.). Tim was not helpful at all and continually hung up on me and told me that "Harassing the chat team won't speed up their work." My response to that was "It's been over 8 days and nothing has been done, so this is my only option." Tim hung up on me twice, and we somehow kept getting connected when I refreshed for new chat, so I asked "The package doesn't look like it's even gonna arrive, so how long do I have before action is taken so I can get a refund?" Tim said "24 hours." I replied "But it's been 3 days since my first ticket was filed." Tim then said "24 hours from now." and he hung up on me again. I refreshed again and got Tim AGAIN. I asked "So, the first 3 days don't count. What's the point of my initial service ticket then?" Tim then said "We will refund and get back to you in 24 hours; that's my final answer." I said "Okay, I'm fine with that."

Customer service from Reverb will take your money and laugh in your face until you actually get aggressive and assert your rights. If my refund hasn't been issued with 24 hours, I will be revoking the charges through my bank because so far this has been a literal scam."

"Avoid it! I have sent back a not as described guitar what is already for sale again. I have sent several photos (with serial number) to the customer service asked to delete the listing but nothing happened. Somebody will buy again this expensive instrument from an dishonest seller and it seems they are supporting that. Shame..."

"They have such good buyer protection that they can scam the seller out of hundreds of dollars. Customer service is essentially non existent at reverb and if the buyer breaks the item after they receive it, they make you refund them all of the money (including shipping) and then they make YOU the seller pay for shipping back.... too easy to get scammed as a seller and definitely not worth the time, energy, or money."

"Sellers embed ridiculously high shipping costs to inflate their profits. Buyers low ball and act like you raped their wife.
Bad people the same low lives who stormed the Capital on Jan 6."