"Delivered my cell phone much before leaving for France. The customer support guy explained many plans for my requirement.Phone arrived 5 days in advance with pin. It worked very well. Network seemed available all everywhere i was traveling. "
"THE WORST! I called for technical support and received calls from India at 5:00 AM and could not hear any of the techinicians-who kept calling me back from internet phones. None of the problems have been resolved and I am returning the phones.
What a WASTE of time, effort and money. They MUST go"
"The connection in some places are not so stable. But generally it's good"
"They did a nice job delivering the phone. Thank you."
"by past experience high ratings but no delivery yet
no delivery AT ALL NOW"
"Not delivered on time. No refund."
"Phone arrived with a PIN lock but no PIN!!"
"My cousin came to visit us last month from U.S. All the time she was busy browsing and downloading many things on her phone. That left me amazed as i was worried for her phone bills. She told me she took a good deal from rebelfone. she had subscribed data bundle and her data usage charges were low after that. The internet speed was quiet good. I would recommend rebelfone to people traveling to canada."
"I got my sim card 4 after placing my order. the pin number was emailed to me within a day only. I wanted quick shipment for my sudden trip and that was the reason i took it from rebelfone. I had same good experience in the past too. very happy with its services. "
"I could tell that English was not the sales persons native language, so giving the information over the phone was both painful and time consuming. Even though he read back all the information to me at least twice, he still managed to mix up the shipping address and billing address, so the phone was shipped to the incorrect address and I had to reship overnight to get to the intended recipient after already paying for expedited shipping through Rebelfone!"
"There were some issues with rebelfone deliver at the time i placed my order. But customer people solved it. Its network signal worked good. I got good deals at rebelfone"
"What a mess! Ordering by phone was frustrating. The guy just couldn't understand me. We went over and over my address and other info. He just couldn't understand. I'd say "831", he'd say "834?" His spoken English was quite good, but his understanding was terrible. Very frustrating.He even phoned me back to make sure he had gotten everything correctly.
When I didn't get notice that the phones were on their way - and we were leaving in a week - I emailed Customer Service and they were great. Very fast response. One phone was here in 2 days. But I had ordered two. I again emailed and said I needed the other within 2 days; it was overnighted. That part was great. I mostly dealt with Dean and he was excellent. I asked, he delivered.
But... we were sent two different phones - 1 Motorola, 1 Samsung. So that means we have to drag two different charger cables to Europe. It also means that we have to learn the features of 2 very different phones. For a compnay that does nothing but rent phones to travelers, you might think that sending two of the same would be standard practice.
So far, except for the excellent online customer service, I am NOT happy with my Rebelfone experience. It has caused me a lot of grief during a busy, stressful week before departure.
I only hope hope they actually work in Europe. With Rebelfone's track record so far, I'm not holding my breath."
"address confirmation was frustrating, as was returning the SIM card."
"Took too long to ship to east coast since they ship from California.
"
"Will be actualy using the service in Oct, looking forward to good results. "