"the SIM card got stuck in my phone and it was difficult to pull it out. "

"The phone arrived yesterday with no instructions on operation, returning, phone number, or contact info for customer service. Customer service is not available at all on Sat or Sun. The address for return on the web site is different from that on the back of the phone pack. The entire thing is very sloppy to no customer service. I am returning the phone with demand for full refund and buying a phone in Paris. I will never recommend RebelFone, but will certainly tell people not to use their service."

"the representative was friendly and very helpful. I was very satisfied with the service I received."

"I'm sad to say I was disappointed. Prior to ordering I asked if I could tether the data from my phone to my iPad. I was told yes, but that was not the case."

"The SIM arrived with no information whatsoever; no phone number, no PIN number, nothing. When I tried to call the help line, I got a message directing me to e-mail my question to the support staff. This is a new low in customer service."

"Online booking experience has been good so far with Rebelfone. It says my order is processed immediately and I got my PIN number the next day of my order. Last I booked Europe sim card with an online booking company and had to literally run on my shoes to get my number on time. But thankfully I got saved. I ordered with Rebelfone. Technical guys are really helpful. They keep informing me about the instructions on how to use the network in Europe. Fingers crossed for my upcoming trip. Hopefully it’ll work just fine over there. "

"Instructions for use easy to follow and precise. Sim card received right away after making order."

"Phone arrived quickly, enclosed use info was adequate, different plugs for different electical ourlets throughout Europe were included, phone worked great. Quite satisfied."

"Here is a list of the ways that Rebelfone failed:

1. Deception. I took a survey on Rebelfone's website and was promised a “50% discount on your purchased items.” However, the only discount I received was for the shipping costs. When I brought this to Rebelfone’s attention via email, I was told that the discount did not apply to the activation fee ($10 per device), or the data ($39 per France Mi-Fi device and $30 per UK device). In other words, the only thing the discount applied to was the shipping. On a $197.96 order I saved $10. This is deceptive advertising. I should have been tipped off at this point that Rebelfone was a company to stay away from.

2. No information was supplied with the equipment. Also, there was no marking to tell which Mi-Fi devices were for France and which ones were for the UK. I received nothing more than four little black boxes and 4 USB cables, and a card that had the return address printed on it.

3. Incompetence. Incorrect user guides were emailed to me. I was emailed instructions for phones, not Mi-Fi devices.

4. Failure to provide passwords. Upon arriving in England, I tried the devices, but discovered that I needed a password to connect to the Wi-Fi, which was not provided.

5. Slow-to-respond customer service. I emailed Rebelfone on Sun, Jul 28, 2013 at 9:45 AM and asked for the password. I received a reply on Mon, Jul 29, 2013 at 7:18 AM, with the password for the Wi-Fi signal.

6. Incorrect documentation. The password allowed me to connect to the Wi-Fi, but none of the units worked. The instructions that Rebelfone emailed me told me to use the password 123456789 to access the administration features at 192.168.1.1 but it wasn’t a valid password. I emailed Rebelfone about this, and was told that the admin password was actually “password.” In other words, Rebelfone’s instructions were incorrect.

7. Improperly configured or defective hardware. One of the UK Mi-Fi devices didn’t even broadcast an SSID.

8. Slow-to-respond customer service, part 2. I tried changing the Internet setting to UK as specified in the instructions but the device still didn’t connect. I emailed Rebelfone about the problem on Mon, Jul 29, 2013 at 6:35 PM. I didn’t receive a reply until Tue, Jul 30, 2013 at 3:01 PM, which read:

I sincerely apologize for the inconvenience caused. I have escalated the issue to the network team, however it may about 12 hours to rectify the issue. A detailed description of any error messages or other anomalous behavior when you attempted to use the data services will assist in locating the source the problem and to resolve it quickly.
On Wed, Jul 31, 2013 at 8:05 AM, I received the following email from Rebelfone:

I sincerely apologize for the inconvenience caused. The network has confirmed the line active, Please turn off the MiFi device and remove the SIM card, reinsert the SIM card in the device and turn it on and try using the data.
Following these instructions, I was able to get one of the devices to work. The other didn’t work.

9. Poor Internet service. Service on the one working unit was spotty and required frequent resets.

10. Improperly configured or defective hardware, part 2. When I arrived in France, I discovered that the France Mi-Fi units did not work at all. The units found the mobile signal but would not connect to it.

11. Slow-to-respond customer service, part 3. On Sat, Aug 3, 2013 at 2:28 PM I emailed Rebelfone to let them know the the France units did not work. I didn’t receive a reply for two days. On Mon, Aug 5, 2013 at 3:01 PM, Rebelfone emailed:

I sincerely apologize for the inconvenience caused. Upon receipt of the items(s) our team will assess the devices to see what was the issue and shortly afterwards, we will escalate the matter to management to seek their review. Once again we sincerely apologize for the inconvenience caused.
12. Conflicting return instructions. Rebelfone's email told me to return the units to an address in California but the cases for the units told me to return them to an address in Colorado.

I emailed Rebelfone with the above list. I asked for a refund. Rebelfone politely told me, "No way in hell are we going to refund your money." I won't do business with them again."

"CLUELESS SERVICE! Traveling to australia.

Ordered two sim cards. One Nano sim card for iphone 5 and one regular sim card.

Paid to have it overnighted because I was leaving town the next day.

Product arrived and there wasn't a nano sim card included.

I called them at 9:40am. Spoke to Steven. Said he will look into and get back to me.

I waited 5 hours. No Call. So I called him back.

Put me on hold for few minutes and offered a $5 credit for nano-sim card fee.

Why would pay a $40 overnight fee for a sim card I cannot use.

I sent everything back. "

"I was going to France and needed a simple solution for having my phone with me to use simply for emergency and calling family or friends if I needed to. I got SIM without data, pricing was good, super fast shipping, and excellent customer service. Though there wasn't a phone number listed to call to talk to a live person (the 800 number was all automated messages that I could tell), I emailed them instead and within 10 minutes they called me to work out the problem. I have gotten multiple emails since, with information on how/what to do, tips on how to check that the SIM was working before I left on my trip, as well as emails simply asking if everything was OK and working to my satisfaction. I'm pretty sure their tech team somewhere in Europe, as they mentioned a day/time on a phone conversation we had which was many hours ahead of my mine, but I never had any trouble getting help when I needed it during the day here in America. Overall I felt well taken care of and they always answered all of my questions very quickly. I will use them again and would recommend it to friends. "

"I've not yet had the chance to use my phone as my trip doesn't begin until Oct.. Assuming that the phone performs as well as the people I did business with I'll be more than pleased. And should the opportunity present itself I wouldn't hesitate to recommend this service to others.

Most sincerely

Jim Henning "

"I always used RebelFone to purchase a SIM card when I travel to France once or twice a year. Never a problem."

"Ordered SIMcards have arrived as promised. Rates see,m acceptable. Any further review requires a couple of months to see how the cards work in Europe & how much the costs are after a bill is received. "

"I ordered my SIM card on July 25. I have not received it yet. Today is August 10. Order 10022."