"**AVOID THIS VENDOR--THEY WILL NOT SELL YOU WHAT THEY PROMISE**I received one third of what I ordered and they claimed it was because the listing on their site was incorrect. They admitted multiple times that it was their fault but refused to give me what I paid for. During this whole process I have a piece of equipment down because of the delay LOSING ME MONEY BY THE DAY. The final person I talked to claimed that when I ordered from them I must have known their listing was in error and I was trying to cheat THEM because they were selling it cheaper than what I could get it for locally. Way to go guys, I was trying you out as a new supplier and over $100, one way or the other, you insulted me and blew off thousands of dollars in possible future business. I will not use you ever again and will recommend that anyone I talk to will avoid you like the plague."
"Great service, Great communication, Great product and fast, economical shipping. Thanks"
“Hello-
My name is John Radwell. I just wanted to send you a quick note to thank you personally for sharing your feedback at resellerratings.com. Please let me know if you ever have any trouble, or ideas for improvement for us. We greatly appreciate your business and your thoughtfulness,
Sincerely,
John Radwell
VP, Quality, Customer and Vendor Relations
Radwell International, Inc.”
"I received my order promptly and the item I bought was exactly as described on the web page. I plan to continue to do business with PLCCenter.com."
“Hello Scott,
I wanted to send you a quick note to thank you for taking the time to share your feedback. This was very thoughtful and greatly appreciated. Please never hesitate to contact me directly if I can ever help in any way.
Thanks again,
John Radwell”
"I admire your service for sending the product as mentioned .I'm very pleased to see this leveled excellent business! + Good retail price , good and safe packing of shipping and the customer service
Keep up your excellent service !!! :D
Kamaj Perera "
“Hello Kamaj,
I wanted to send you a quick thanks for sharing your feedback at this forum. All complaints are seen as opportunity's to improve at Radwell and the result after applying this idea for many years is a team of continuously improving professionals working together every day to achieve the goal of happy customers.
Please let me know personally if you ever have any problems or ideas that will help us improve further and thanks again for your kindness.
Sincerely,
John Radwell
VP, Quality, Customer and Vendor Relations
Radwell International Inc.”
"I am pleased with the service at PlcCenter. I got a call from Mr. Radwell himself to correct a problem I had with an order. I very much appreciate his service."
“Hello again,
This posting was extra kind of you especially after the issue with our web pricing. Please remember to ask for me personally if you have any trouble working with us moving forward and thanks again for your thoughtfulness.
Sincerely,
John Radwell
Radwell International, Inc.”
"The attention previous and after the purchase was really good.
They sent me the product through our shipping company, and for another country with no problem.
The product is working just fine.
I will recommend plccenter, with every one."
“Hello
I just wanted to send you a quick note to thank you for using us and for the thoughtfulness in sharing your experience. If you ever have any trouble please remember to ask for me by name, and always expect the best from us here at PLCCenter.com.
Sincerely,
John Radwell
Radwell International, Inc.”
"My sincere thanks to the folks at Radwell. During the aftermath of Hurricane Sandy, we were struggling to recover from 3' of sea water that infiltrated our facility. We had received a damaged replacement part that was ordered from another company. Being a weekend, this other company was not open. After contacting Radwell, they found an alternate part for me, and opened shop on Sunday morning for me to pick up the part. This saved us days toward getting our line back up and running, as this part was needed on a critical piece of equipment. I also had the opportunity to take a short tour of the facility, it is a first class facility that is very organized. I did not realize how many industrial components they had. Radwell will always be on my radar screen for industrial control parts.
Terry Kiefer
Maintenance Manager
Tribeca Oven Inc."
“Hello Terry,
I wanted to thank you again for the kindness you have showed us in sharing your feedback at resellerratings.com. If there is ever anything that we can do for you or your company please never hesitate to ask. We pride ourselves on supporting our customers and their systems and we are very happy to have you as one of our valued customers.
Have a great holiday and a safe and happy new year.
Sincerely,
John Radwell
Radwell International, Inc.”
"We receive nothing but very good and timely service from you guys, and we are happy to work with you.
I will contact Maurice for future requests if necessary."
“Hello Bless,
My name is John Radwell. I work with John C who followed up with you. I just wanted to send you a quick thank you for sharing your feedback. We greatly appreciate you as a customer and the time you have taken to share your feedback on this public formum. If there is ever anything that I can help you with please never hesitate to ask for me.
Sincerely,
John Radwell
Radwell International, Inc.”
"The power supply I ordered from Radwell International worked like a charm as suspected. They were really the only place that I found with a quality appearance and trusted reputation. Service and shipping were fast and the product was delivered as described. Would like to do business again but hopefully I won't have to (don't like when things break).
The fact that they followed up with a personal email to me about a simple cheap product was very thoughtful and caring from them. Nothing more to be said, quality products with good prices and exceptional service.
Edit: I forgot to mention they send a little treat bag which is a great touch! Changed 'how likely I am to shop here again' to extremely because I just had to order more replacements."
“SCGeorge,
Thank you so much for the very kind words. In over 20 years of doing this I have seen few complements as nice as yours. I have shared your feedback with all of our 500 plus employees as I feel your comments put in writing the goal we have for each and every order and customer no matter how large or small.
Please never hesitate to ask for me if I can help you or help us improve in any way, and thanks again.
Sincerely,
John Radwell
Radwell International, Inc.”
"Hi John,
I was very satisfied with your company.
I will keep you in mind for future needs.
Best Regards"
“Hello Mmagro,
My name is John Radwell. I just wanted to send you a quick note to thank you personally for sharing your feedback at resellerratings.com. Please let me know if you ever have any trouble, or ideas for improvement for us. We greatly appreciate your business and your thoughtfulness,
Sincerely,
John Radwell
VP, Quality, Customer and Vendor Relations
Radwell International, Inc.”
"We have requests for many hard to find parts and Radwell is able to provide the parts. One part was backordered but arrived a couple days after the original shipment. I check Radwell/PLC Center for parts first. "
“ShepardL,
I wanted to send you a quick thanks for sharing your feedback at this forum. All complaints are seen as opportunity's to improve at Radwell and the result after applying this idea for many years is a team of continuously improving professionals working together every day to achieve the goal of happy customers.
Please let me know personally if you ever have any problems or ideas that will help us improve further and thanks again for your kindness.
Sincerely,
John Radwell
VP, Quality, Customer and Vendor Relations
Radwell International Inc.”
"We appreciated the availability of the item, which was an older pressure switch, a great price, and the very prompt delivery. Four families were suffering through repetitive water outages and the part solved the problem.
We definitely will return to Radwell International for other parts as needed."
“I wanted to thank you personally for taking the time to share your feedback. If you do ever experience any problems with us, please feel free to contact me directly. We consider problems great opportunity's to learn and improve.
Thanks again for your kindness.
Sincerely,
John Radwell
Radwell International, Inc.”
"Thank you Kierstan, and yes, that is correct, in my absence the ballast was delivered. I'm sorry for the confusion and very appreciative for both your, and John's follow up with me. Far more important is the support than any insignificant issue along the way. I'm very impressed with the immediate follow up. Thank you both."
“Hello Josiev,
I wanted to thank you for taking the time to share your feedback. We follow up with all of our customers to ensure we provided a great transaction, and if there was an issue, it gives us an opportunity to make things right and learn and improve.
Thanks again for the kind words and please let me know personally if you ever have any trouble,
John Radwell
VP, Customer Relations”
"Excellent service, great communication and good prices."
“Hello ssaborio,
I greatly appreciate that you shared your experience with others. We do try to impress 100% of the time. If ever you have any trouble working with us please ask for me by name.
Thanks again for the opportunity and for your kindness.
John Radwell
Radwell International, Inc.”
"I hope this will help everyone understand how this company works. When you place an order online, it's not really an order, it's what they call an order request. The prices are not necessarily the actual prices. I think these are just some prices that were in their system at some point in the past. Once this order request is placed, for all parts where they act as the middleman, they begin calling their vendors and getting prices and terms. When some of the vendors inform them of different prices that are higher, they then put your "order request" on hold, for you to then approve the new (higher) price and / or terms (non-cancelable / non-returnable). This is their process, it's not really an order in their mind, even though the price has been given (online pricing), accepted by you, and even paid for (paypal). The fact that an order is a contract is circumvented via the "order request" status. I thought I had bought some stuff, but apparently I didn't. I have now cancelled that order / order request, and if i can, I'll report back as to how long it takes to get a refund. The rep said that the pricing will be updated tomorrow...we'll see. Also, I have bought some stuff from them via E-bay, which I do highly recommend, as they are required to be upfront with all terms and conditions per E-bay policy, and everything ran smoothly.
Update: Today, I was contacted and they were willing to process the order as placed. I am changing my rating based on this."
“Hello,
I wanted to thank you personally for your understanding and for your time on the phone to help us resolve and learn from your experience. As I mentioned to you in our last conversation it may be helpful to you (and the many customers and vendors who use our site) to take note of the Date to the right of the photograph (green type) on our product detail pages (see example http://www.plccenter.com/en-US/Buy/ALLEN%20BRADLEY/1771AA). When the listed information is confirmed by the original manufacturer we apply that confirmation date to the data. Please allow us to confirm all information that is listed at the website but especially when the data is tagged with an older date. We communicate with over 13,000 manufactures to keep our data as accurate as possible. Because of the sheer magnitude (many millions) of part numbers we list and stock, some data may become outdated over time. If this occurs we contact the manufacturer to determine the current information and communicate our findings to the interested party. This will cause a change to the data as listed on the web and that updated information is subsequently listed.
Please never hesitate to contact me directly if you have this or any issue moving forward and thanks again for the opportunity to be of service. It is our goal to be your very best option every time you contact us and this includes price as well having accurate data, great customer service, and reliable quality.
John Radwell
VP, Customer and Vendor Relations
Radwell International, Inc.”
A rep from Radwell, , has responded:
“Hello,
My name is John Radwell. I am very sorry to hear of this and I understand your frustration and disappointment. Our goal is to Escalate to management at the first sign of any customer dissatisfaction, and to resolve promptly and efficiently all issues, so please understand that this is not acceptable. We will learn from this and improve.
I have been in communications with our Sales and Purchasing management teams and I was just given the result of their investigation. Ed, one of our top level managers did have a chance to speak with you today and during this conversation he explained that the product that you have ordered said '3-foot' in the description on our website. Unfortunately, the factory prices this product per foot and it must be purchased in 3 foot increments.
Because of this misunderstanding over our listing, we have sent you 6 feet of free product.
We hope that you find this resolution agreeable. Please be assured that we will take action so that we can keep this from repeating in the future.
Thanks in advance for your patience and understanding and never hesitate to contact me directly if you have this or any further issues moving forward.
Sincerely,
John Radwell
VP, Quality and Customer Relations
Radwell International, Inc.”