"I am very satisfied with regards to this order. Good work and keep it up!"

"Once again, I am very grateful to the members of Radwell international for joining me, until the finish, of a very important project.I am pleased to communicate that the Micrologix 1200 has been re-installed into the water play system and is functioning as intended. I would just like to thank you all, in particular, Andrew and Kris, for getting this unit repaired, reprogrammed, coordinating and sent back to me, here in Miami FL, for installation. Sometimes projects extend themselves beyond the point we could have anticipated. It is during projects like these that profit seizes to become a factor and the promises that we make is our priority. This one was one of those projects and I am pleased to say that we have triumphed. I look forward to continuing and expanding business with your company now and into the future."

" PLCCenter has been an excellent source for me. I am a retired electronics technician and do some service work for small rural water systems. I use some used parts (Allen Bradley PLC's and Red Lion controllers) to keep their cost down. I always check your site for items when I need something. I have never had a problem with any component purchased through Radwell International.

Service is excellent and delivery is prompt."

"FANTASTIC CUSTOMER SERVICE ,have used Radwell/PLCenter many times,from ordering new and surplus items to getting other items repaired back to operating again.These are some go to guys when you need some quickly and on time.Our sales rep. Matt McMahon,has been a great help in so many ways and has helped our company continue to give the best customer service to our guests.As an older Hilton property,we sometimes need parts for units over 20 years old and I always check PLCenter to find these parts or see if they can locate them, have never been disappointed."

"Good morning
I have found Radwell International a good company to deal with as they alway come back to me within a very short time with answers.
Recently we have been talking To Razan who has been very helpfull obtaining some obsolete parts for us and I have prommissed her the order as soon as we get it, although I did have to twist her are for a better price.
We have also had dealings with surplus parts we sometimes have been asked to find a buyer for, the price offere nearly always offended our client as they were so low, about 5% of the value of the parts, we realise you need to make a profit but we also need to make a profit, so out of the 5% you offer we have to deduct a further % for our services and the client ends up with very little for their goods.
We have not yet managed to obtain a reasonable price from you for surplus goods.
Hope this helps a little."

"Customer provided just what we needed and got the parts very quickly at a much lower cost than most other places. Will buy from again in the future if we need anything they supply."

"I purchased some new brackets for some gas detector monitors due to good pricing. I received an email shortly afterwards that the price had actually increased from the manufacturer and the cost would be greater. Since the new price was significantly higher than the surplus ones, I changed my order to surplus brackets. I was very pleased with the surplus brackets as they appeared brand new in the box and the price was very good. I was very pleased with how PLCCenter.com handled the issue. Overall, the change from new to surplus saved me some money and the correspondence from PLCCenter.com made it an easy transition. I will not hesitate to buy from them again and will now place their surplus parts just high on my list as some other parts I occassionaly look for. PLCCenter.com is on my list of places to look first when searching for plc and controls related parts, especially older parts or hard to find ones. "

"Everything worked out great. You company saved my association about $2,000 as I was able to buy the speakers from you as the fire alarm company said that they could not find the parts and when they did the speakers were x amount."

"Sent a spindle control board to Radwell. They received it June 6 2013. Had a few problems at first since the board was obsolete but John Radwell and Steve Wallace were awesome and took care of everything. If you have any problems theses guys will definitely take care of it fast."

"Everything went great and I appreciate the customer service. I’ll definitely go to you guys first for my next order when the need arises. Thanks again and I hope you have a good day."

"I am very satisfied with how my order was handled and would definitely use Radwell again. I actually check the PlcCenter.com website frequently for new and obsolete parts and have made several purchases since my first order.

Thanks to everyone at Radwell for their excellent customer service.
"

"I place many orders with PLCCenter.com and have been extremely pleased with the product, the delivery and the customer service. Some of my orders have been rush orders and the personnel has been very helpful in ensuring the part is received here on site in a very timely manner. All items have come in good working condition and we also appreciate the warranty Radwell provides us."

"The unit works great, the transaction went smoothly and item was received promptly. Thanks for the great service!"

"Thank you for your great Web Site/Services."

"You be the judge and decide if you want to trust your equipment to this company. This is my first time and repair is still in progress. Today is June 11th, 2013. For the record, I am a real customer and my name is Gregory Mark Juszko. I am the president of Venture Machining Int., located in Kelowna, BC, Canada. My phone number is ***-***-****.
The FUJI inverter on my Miyano screw machine broke down so I was in need of finding someone who could repair it. The Radwell website was the deciding factor since it pretty much spelled out everything black on white. Or at least, that's what I thought. According to Purolator Courier, Radwell received my drive on May 28th, 2013, at 11:55AM. The next day I called and was informed that they did not receive it yet. After 20 minutes or so on the phone, they were able to locate the drive. They said that the repair is being received, photographed, and bar coded for a "smooth forward operation." According to the Radwell Repair Process Protocol, the repair should be quoted within two days. On May 31st, 2013 (three days later) I called to find out about the status of the repair. It turned out that they did not receive it yet. Another 20 minutes or so on the phone, and they tell me that the drive is being received, photographed, and bar coded for a "smooth forward operation." . Later on during the same day, I received an e-mail confirming that the drive had been received and a quote was attached to the e-mail.
As soon as I received the e-mail, I phoned back and gave my verbal permission to go ahead with the repair along with my credit card information. On June 6th, 2013, (seven and a half working days after receiving the unit for repair) I called them again. They were awaiting for my approval to go ahead with the repair, I was told. At this point, I have to admit I lost it a little bit. An e-mail arrived from Radwell informing me of my repair order confirmation. Shortly after another e-mail arrived with an apology for the delay. What can you say? None of us are perfect. So I waited.
Today, June 11th, 2013. Today is the tenth working day (two full weeks). According to the promises made on Radwell website and Repair Quote, time for standard repair is 10 working days. So I called, and the person on the phone tells me he needs time and will call back in ten to fifteen minutes. Not surprisingly, no one called back for an hour or so. I called again. This time after several minutes, I was told that the unit is being repaired right now, and that they'll need to order parts. He thinks that they should have them on Friday. That will make the standard repair 13 working days. Assuming of course, everything goes according to plan.
That's my experience so far. Can't stop wondering: am I destined to be another one of Radwell's dissatisfied customers? Or will things take a turn for the better?

I'll keep you posted.

UPDATE:
So yes, there was a delay... but it turns out that the unit that I sent for repair is obsolete, and getting replacement parts became close to impossible. I tried to look for replacement parts myself for three days, but had no luck at all. The Radwell people did it, though. It took a week, but they did find it. Good job. Bravo. I guess under these circumstances, the delay was justifiable.

Good job and thank you. New rating is 4/5 stars."