"Excellent customer service! I was blown away with how quickly and generous PLCCenter.com was after placing an order. They helped find equivalent on items that did not pass their quality control and upgraded shipping speed at no extra charge and even deducted rush fee. Will absolutely do business with PLCcenter.com again."
"This company had an excellent selection of products, competitive pricing, and fast delivery. I had a very good experience with them!"
“Hello-
I greatly appreciate that you shared your experience with others. We do try to impress 100% of the time. If ever you have any trouble working with us please ask for me by name.
Thanks again for the opportunity and for your kindness.
John Radwell
Radwell International, Inc.”
"Radwell is the perfect place for sourcing items that can otherwise be difficult to find. I always receive a quote quickly and items have always been delivered within the quoted time. Prices are also very competitive."
“Hello Diles,
Thanks for sharing your feedback at this forum. Complaints are seen as opportunity's to improve at Radwell and the result after applying this idea for many years is a team of continuously improving professionals working together every day to achieve the goal of happy customers.
Please let me know if you ever have any problems or ideas that will help us improve further and thanks again for your kindness.
Sincerely,
John Radwell
Radwell International Inc.”
"Received exceptional customer service. The website is outstanding offering pics, new, surplus & repair options. Amazing response time to quotes, orders and general information. I was really amazed and impressed of the level of professionalism and genuine interest in us as a customer!!! The broad range of brands reduced our transaction costs enabling us to issue one purchase order instead of 3 or 4. I do not give a good review unless its deserved."
“Hello-
My name is John Radwell. I just shared your feedback with our team. I know you were working with Greg (Inside sales) on an order and I asked Dennis to follow up with you (Outside sales). The thoughtfulness and kindness in your comments are greatly appreciated. If there is any problem with this order (or any quote/order in future) please never hesitate to contact me personally. We are very fortunate to have you as a customer and will always do our very best.
Thanks again,
John
Radwell International, Inc.”
"Superlative service! Great products and prices. All my queries were responded to quickly and professionally. I made a mistake and had to return portions of the order and the returns were handled quickly and professionally. Highly recommended."
“Hello-
I wanted to send you a quick note to thank you for your kindness. I have shared your comments with our sales and returns teams. Customers as thoughtful as you are especially appreciated. If you ever have any kind of complaint working with Radwell/PLCcenter.com please involve me personally.
I wish you all the best,
John Radwell
Radwell International, Inc.”
"When dealing with Radwell I was treated with respect and valued as a customer. They honestly have great customer service and coming from the customer service field that is very important to me. I will continue to use Radwell/PLCcenter due to the high standards and integrity the employees implement into their daily duties. Very happy with this company!"
“Hello Kathleen,
I just wanted to send you a quick note to thank you personally. You have made our staff feel good about what they do and I greatly appreciate that. I can tell just by the way you worked with us, that your customers and coworkers and vendors are extremely lucky to have you work for or with them. If you ever have any trouble with Radwell or PLCcenter.com please let me know. You deserve all the best.
Thanks again,
John Radwell
Radwell Inernational, Inc.”
" My name is Mark Epstein,I maintain the electrical systems on 4 Moveable Span Bridges for the WSDOT.
I have been very happy with Radwell, they have always had or been able to find what I need for my repairs.I tried another supplier because I was not patient enough in waiting for your reply and ended up paying double! I will not make that mistake again, Radwell will be my first choice for all my needs and I am looking forward to have the opportunity to use your services again."
“Hello Mark,
Thank you so much for taking the time out of your busy schedule and important work at WSDOT to leave this feedback. We have shared your kind words with our team. We look forward to working with you again and if we do ever have any issues please let me know personally. We value every customer and every opportunity and we continuously learn and improve.
Thanks again,
John Radwell
Radwell International”
"Best customer service (Jerry & Tim), best website so easy to use, Thank You!!"
“Hello-
I just wanted to send you a quick note to thank you for your kind and thoughtful feedback. We have shared your feedback with Jerry and Tim (and many of our team). If there is anything that we can ever do for you please never hesitate to ask.
Thanks again,
John Radwell”
"The process was seamless, from ordering to receiving the product. I honestly cannot think it could have been done better."
“Hello Onegoliath,
My name is John Radwell. I just wanted to send you a quick note to thank you personally for the kind words. I think we can always do better, but I greatly appreciate the thoughtfulness. If there is ever any problems with us please do not hesitate to get me involved.
Thanks again,
John
Radwell International, Inc.”
"The ACC Display we received work perfectly. If we ever need obsoleted unit or any type of repair work you will be first on my list."
“Hello-
Thank you so much for leaving this feedback. This was very kind and thoughtful of you and is greatly appreciated.
If you ever have any trouble working with Radwell or PLCcenter.com please let me know personally.
Thanks again,
John Radwell
Radwell International, Inc.”
"The customer service was excellent! The cost of the repair was communicated along the way and the repair itself was done quickly. The returned parts are in excellent working order and I am very pleased with the service! "
“Hello Hollobad,
I just wanted to send you a quick note to thank you for sharing your feedback at this public forum. This was very thoughtful and kind of you and it is greatly appreciated.
Please let me know personally if you ever have any trouble working with us.
Thanks again,
John Radwell
Radwell International, Inc.”
"This is the first time we shopped through Radwell, and it turned out a very good experience. Responses are quick and service are excellent. Somehow our financial staff made the wrong remittance, Radwell helped to return the amount. It's such a integrity company."
“Hello Dyna-Christine,
Thanks for taking the time to leave this feedback, it is greatly appreciated. If there is ever anything I can do for you, please let me know. Our goal is to meet our delivery promises and be the best possible company in every way.
Thanks again,
John Radwell
Radwell International, Inc.”
"I was very impressed by their speedy delivery and will continue to search their website when I trying to locate parts. Great customer service, answered all questions when I called with questions. They even followed up with me regarding my purchase two months later. I will be using them again in the future. "
“Hello KHreg,
I wanted to send you a quick thanks for sharing your feedback at this forum. Please let me know personally if you ever have any ideas that will help us improve further and thanks again for your kindness.
Sincerely,
John Radwell
VP, Quality & Customer Relations
Radwell International Inc.”
"I’m pleased to inform you everything met my standards from order to delivery. Though my last order was a few months ago, my colleagues at the Dow Jones plant frequent Radwell often. We have just received a repair transducer motor that was repaired in a timely mater. Please forward this to the appropriate personnel. We look forward to the continual business at Radwell/PlcCenter.com.
"
“Hello Ronquillov,
Thanks for taking the time to leave this feedback, it is greatly appreciated. If there is ever anything I can do for you, please let me know. Our goal is to meet our delivery promises and be the best possible company in every way.
Thanks again,
John Radwell
Radwell International, Inc.”
"We have purchased maybe 30 items in the last couple of years from Radwell, as of yet, I have not had to get hold of them to find out where something ended up or to get needed paperwork for the US to Canada transaction and shipping. Our plants are old and we try and maintain old and obsolete equipment and Radwell does come through with needed items."
“Hello Grant,
I just wanted to send you a quick thank you for your thoughtfulness and kindness in sharing your feedback at this public forum. If there is ever any problem working with us please never hesitate to ask for me directly.
Thanks again,
John Radwell
Radwell International, Inc”
A rep from Radwell, , has responded:
“Hello Anthonycao,
Thank you for giving us the opportunity to be of service and for sharing your feedback. This was very thoughtful and kind of you. If you ever have any trouble with us please let me know personally.
Thanks again,
John Radwell
Radwell International, Inc.”