"The DB25-G is a nice radio and I am still learning everything about it, and the only problem I had was the program cable was missing. I got an immediate answer and a refund to cover the cost of ordering another cable to replace the missing one. Was notified within about 30 seconds from Pay-Pal that Radioddity had refunded the cost of a replacement cable.
Thank you so much for your speedy service and reply.
Thank you so much,
Bob Chandler KI5KRN"
"Nora, your Customer Service Representative is very nice, friendly and very knowledgeable Technician or Representative. I had a problem with my new Xiegu X6100 radio I bought recently. And Ms. Nora was able to take care the problem right away. By far she is the best CSR I have ever encounter. We all could use more Customer Service Representative as good as Nora. Fast, friendly and knowledgeable with people skills and technical support. Thank you."
"Irene did a great job and took care of everything."
"I thought I was missing a battery and contacted Radioddity. They let me know it had been shipped on a different carrier and it arrived in a day. Really appreciate the response and how quickly it all was resolved."
"I bought a Radioddity GD-88 package that was missing a belt clip. Echo offered a partial refund to cover the cost of a new clip. She also offered several suggestions regarding where I might find an equivalent part. Echo was very friendly and helpful throughout the process. In the end I accepted the partial refund she offered."
"Very fast answering (18 hours...) and the problem was solved!
Best service I had in over 40 years as radio amateur. +++"
"Irene was able to resolve my issue very professionally. Thanks Irene!"
"I experienced some anomalies with two different types of Radioddity GMRS radios. Their email support from Irene at the Radioddity Support Team helped my solve the issues quickly."
"I purchased a DB20 in 2021 and was not having luck getting my computer to recognize the com port after performing new updates. After contacting customer service, Irene responded with some helpful links and actually followed up to see if they worked. She was very helpful . It is hard to find great customer service from companies after they took your money. This shows that after the sale they still care. Thank you Irene. "
"We were needing to replace our fleet of existing Baofeng radios (all the UV-82 model) After talking a bit back and fourth with Echo, we decided to go with the UV-5R+. Echo was great to communicate and had answers to all of my questions. Shipping to us here in Canada was no problem, we received all 10 radios packaged well, very quickly. Zero complaints, will definitely be purchasing any of our future radios from Radioddity. "
"Contacted support about minor defect of the GM-30 unit I bought a week ago. Was sent a replacement part the next day. Great customer service and love my new little radio."
"great customer service, thank you"
"Sender malfunctioned. Reached out and they promptly sent a replacement. Unexpected fantastic customer service!"
"I contacted support via email for several questions and received prompt support and satisfactory resolution to one small issue. I will be buying more radios from Radioddity in the future. "
"Nora has been a big help. She answered mu questions in a timely manner."