"My system quit working after 18 months. I contacted Radioddity and immediately received a response. After a photo was sent, the factory shipped an entire new system. They followed up to see if I had received the system and then again if I had installed it and was it working. The emails were friendly and honestly concerned with my satisfaction. This kind of service and response is uncommon anymore."
"The Customer Service and Support Services that Radioddity Provides is EXCELLENT! "
"My weather station had a defect.
After contacting me was quickly and easily helped with a replacement."
"When I contacted your customer service team to initiate the return process, I was pleasantly surprised by how helpful and understanding they were. They walked me through the steps to return the item, and even provided me with a prepaid shipping label to make the process as easy as possible."
"Emailed about a missing tracking number on a two part shipment. Echo responded very quickly with the information I requested. And sent a follow up email a few days later to make sure that not only my package arrived but to inquire if I was pleased with the products. Excellent work Echo, keep it up. "
"Radio and accessories shipped very fast. I had a question on shipping because radio shipped separate from accessories and customer service took care of me even double checking I received it. "
"My credit card company decided to cancel an order (with PayPal) instead of putting the amount through as requested. The following day after noticing the order was not showing on my card statement, I discovered the opportunity for the bundle discount was no longer available. I contacted the card company and really voiced my disapproval of their service. I then wrote an email to the service department at Radioddity and explained what had happened. They were nice to me and allowed me to go through with the purchase even though the offer was no longer available on line.
I really liked the service I received and will gladly order another radio in the future from this company."
"I am blown away by the prompt and very friendly response from the Radioddity Support Team. I needed support because of a missing accessory and was delivered after lightning fast contact. I'm not used to this from the big three well-known brands that don't even answer normal questions. The product I bought, the Baofeng GT-5R, further meets all my expectations. The reception quality is completely equal to that of the FT5D/R ... this says a lot about the development power of Baofeng. Great hardware at very reasonable prices. Radioddity makes ham radio accessible again for the new generation. Thank you Radioddity and Baofeng!!"
"I emailed customer service with a special request for two orders placed over the weekend. I got a cheerful reply from Kate in an HOUR!
She was able to accommodate my request and had completed her actions before replying to my email.
This kind of customer service is unprecedented in this day and age.
I'm one happy customer :)"
"I ordered 2 GM-30 radios & 1 didn’t work. You immediately sent me a replacement that worked. You also quickly followed up to made sure everything was ok"
"Un walkie tubo un pequeño problema y mande un email al servicio de atención al cliente y contestaron en menos de 24 horas genial y el reemplazo del aparato fue rapidisimo y al entregarme el nuevo me preguntaron también como iba todo, un servicio excelente y muy recomendable un placer trabajar de forma profesional con empresas así.
Gracias y viva radioddity."
"Originally received the wrong tracking number, emailed them and got a reply within 6 hours. I couldn't ask for a better customer service. "
"Innerhalb einer Woche ein Ersatzgerät erhalten und eine tolle Kommunikation via Email"
"I bought TYT TH-9800 Plus from Radioddity.com with promotion price and it comes with RA-M5 Antenna Magnet Mount.
The delivery was very fast as I got it the next day but when I received the package, I found that the antenna mount wasn't included. So, I wrote to Radioddity Support Team and Echo was reply to my mail and replace the order and ship it back to me promptly.
Thank you very much Echo."
"The DB25-G is a nice radio and I am still learning everything about it, and the only problem I had was the program cable was missing. I got an immediate answer and a refund to cover the cost of ordering another cable to replace the missing one. Was notified within about 30 seconds from Pay-Pal that Radioddity had refunded the cost of a replacement cable.
Thank you so much for your speedy service and reply.
Thank you so much,
Bob Chandler KI5KRN"