"I purchased an MU-5 MURS radio. When I received it I charged up the battery and was looking forward to working with it. But when I turned it on I found that I could barely hear it even at full volume. I notified Radioddity about the problem. I was talking to a really nice lady named Irene. She requested a video of what the radio was doing, which I did right away. Irene notified me that they where
sending a replacement radio. I received it in three days. It worked perfectly, so I was happy. My thanks to Irene and all the great people that work at Radioddity. YOU GUYS ARE THE BEST!
God bless America"
"The replacement radios arrived. all is good Echo did great job getting the replacements here fast and The replacement radios work good. I order from Radioddity all the time with never a worry. Thank you Echo"
"My X6100 was not DOA (no audio on transmit).
After a bit of back and forth to discuss the problem, I returned the radio for replacement.
They expedited the replacement shipment so I could have it for a campout trip."
"i am a newbie to gmrs radios. my friends have midlands and i was unable to communicate. Irene sent me a detailed message on what setting to change and bingo I can now communicate with other company's radios. thanks for great customer service and a fully featured radio."
"I had an issue out of the with one of my newly purchased GM-30's.
Kate jumped on the issue, and got me a replacement radio."
"Auf meine Frage wurde sofort reagiert. Es wurde mir das Ersatzgerät in einer anderen Farbe angeboten, weil dies schneller lieferbar wäre. Ich habe mich für die bisherige Farbe entschieden, die Lieferung erfolgte trotzdem schnell. Alles war sehr freundlich und transparent. Ich habe noch keinen besseren Kundenservice erlebt. 5 "
"My first order arrived defective but Nora, at Radioddity took care of the situation and sent me a replacement right away. The replacement works great and I’m happy with how they took care of me. Very fast and very professional. Thanks Nora!"
"I purchased the Radioddity GD-88 DMR HT. I observed operation of the radio that I did not understand. I inquired about the observed operation. I was given a quick answer plus provided with a source of a more detailed answer. I not only liked the answer style but I also like how Radioddity uses customer support folks in a global fashion."
"I was having difficulty with the programming cable. I reached out via email for help. They replied within 24 hrs. with suggestions. I had not been able to get back to working on it for a couple of days. I received another email two days later to ask if every thing was ok and did I need further assistance. I find that type of customer service refreshing these days. It's the type of helpfulness that encourages brand loyalty. Thanks again Irene! "
"My purchase with Radioddity went smoothly and with no delay. You couldn't ask for a better experience. Will shop again! "
"Echo responded to my request for information super-promptly and in a Friendly manner. Further, he provided exactly what I had asked for."
"Helpful and resolved my issue in a timely manner. "
"Very helpful. Provided a replacement for defective item promptly. "
"I bough an SW5 Radio from Amazon which arrived quickly but couldn't get charged properly. I contacted the assistance where the very kind Kate helped me get a replacement which arrived in just 2 days. Thank you so much!
Anyways, the product is excellent: it is solar powered, has a manual crank for charging, can be used as a powerbank, has multiple lights and also has an acoustic alarm for emergency situations.
I gifted it to some relatives after the Turkish-Syrian earthquake and they were very pleased with it.
Thank you all again!"
"My problem was addressed quickly and now I can program my radio from my windows 11 computer with no problems. Thanks!"