"Radio and antenna shipped fairy quick was not expecting to wait another 2 weeks for the cable and mount still have not received as of yet writing this review So can not tell you anything about the product Reached out to customer service standard response oh sorry shipping issues will get to bottom of it another week no response MOST LIKELY WILL NOT BUY ANYTHING ELSE FROM THEM
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"The radio I received had parts missing from the factory. One of the band selector buttons was missing. A quick E Mail and Picture prompted a quick replacement to be sent out.
Nora did a great job of rectifying the issue I had with the first G90 I received. Thank you."
"Had an issue with a radio I purchased from Radioddity. Emailed Customer Support and received a return email the next day.! The Tech, David and I walked thru all the trouble shooting step and we determined the radio was defective. Tech said he was passing this info to a Customer Service Representative for return and a replacement radio. Customer Service Rep Nora emailed me the next day and emailed me a pre-paid return shipping label for return of defective radio. Returned radio and notified Rep and then received an email with replacement shipping notice the next day. Great Customer Service! Thanks David and Nora! Thanks Radioddity!"
"Nora was outstanding in the speed and resolve of my inquiry. Friendly and competent service. Nora went above and beyond in helping me. So far, Radioddity is doing customer service right and sets an example for others to emulate. I have no hesitation in using Radioddity again. Nora is an important asset to their company."
"Radioddity is Fast with Excellent Customer Service. I mean they follow up on ALL questions within 24 hours. And if you have a problem, they take care of it on the spot. I will be back for more purchases in the future.
They even helped me with information on the Xeigu X5105 that I bought used online. I just can't say enough good about them. Thank You "Nora" for the help on the X5105 AND Thanks to "Echo" for ALL the help on the TYT TH-9800.
Jay N9CFG"
"I had an issue with an antenna not tightening all the way down which is a known issue with the baofeng gmrs radio. Issue was resolved quickly. Took off one star because this is a known issue that could have been avoided."
"I was unable to use a discount code that was listed on a product page and their Customer Service Representative made an exception for me due to it being an error on their part that the code was still being advertised. They came through for me and were decent about the situation. Rather than just saying it had expired and too bad, they just made an exception. They owned their mistake and made it right. I'm very impressed by the way they handled the situation. I ended up buying the item because of their integrity regarding this issue. If they treat me this way before the sale, I believe they'll also do the same after. "
"I've had an issue that was handled absolutely flawlessly, highly recommended!"
"I purchased a DMR radio from Radioddity at a very good price. The order arrived promptly and I am very happy with the product. I had a few questions about the radio and customer service was very quick to respond. Will gladly purchase more items from this store. "
"I have had to return two QB25 transceivers back for issues. Although I've been disappointed in the radio, I cannot say the same for Radioddity customer service. They have always responded and think other companies should take note. Radioddity is setting a benchmark for what customers deserve and Irene was fabulous in her assistance.
Greg R"
"I had a problem with the radio I bought over a year ago. The product was replaced immediately with a new radio and very fast shipping. Serious and reliable company."
"I came across an issue with one of my radios. Even though, I didn't buy this particular radio from here, I took a chance and asked for their help. Without hesitation, the team was on it. I received an email from Echo letting me know they will research it for me. After about a week or two, Echo sent a follow up email to inform me the manufacturer had not contacted them yet. In the meantime, I received an email from David with all the information, plus more than I anticipated.
That to me is the Customer Service I remember seeing as a kid growing up. I highly recommend Radioddity for your future radio purchases. They gave me a great deal last year on my G90 package.
Thanks again folks
Greatly appreciated
Frank J Denig
KC3UEA/WROD961
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"I ordered a Xiegu X6100 on June 2023 from Radioddity. From some kind of logistics error I got a used unit. I contacted Radioddity and they immediately checked the serial, confirmed that it was some kind of shipping error and immediately dispatched a brand new unit. Got the new unit yesterday and it was in an updated smaller sealed box with latest firmware installed and production date on April 2023. I was reluctant to buy a 650euro unit from abroad but after my experience I respect Radioddity and Xiegu for their after sales service. Thank you so much guys!! I would definitely buy from Radioddity again as they showcased their respect to the customer."
"I’ve had issues with the X6100 radio and have had a couple of them replaced. Each time I contact support they respond quickly. When they replaced the radio I had a new one within a few days.
Very pleased with their service. To bad other companies aren’t like this."
"Good radio! When paired with the antenna as the pro package, It is great. Irene provided excellent customer service for any questions that I had. They also have excellent technical support. This is my second radio that I bought from Radioddity. The first was a TYT TH-9800. I am very happy with these radios and the staff at Radioddity."