"It was great they replied promptly. Very helpful and easy going. Even though the radio I wanted couldn’t be shipped to my country i still feel happy because they were very helpful with their explanation. Good customer service. I hope one day you will be able to expand and ship to my country. Thanks Radioddity "
"The staff was courteous and professional ."
"Long story short, I ordered 2 radios and 1 was defective. Customer service was super fast in getting a replacement for the defective item. I didn’t expect such great service since the prices are already fairly low. I’m extremely pleased with my experience. I look forward to buying more from your company. The radios are great too. "
"I made my first purchase on Radioddity. I bought the G106C and DE-19 in the promotion. I was encouraged by the very good opinions about Radioddity and the good price of the set. The first purchase was not without problems. First came the shipment from the G106C, even though the DE-19 interface was available in the online store. After my intervention, the missing DE-19 was sent to me. Of course, I had to document the lack of an interface in the shipment. I simply took photos of the package and weighed the package on my kitchen scale. In general, everything ended well. Still, I'm giving it five stars because of the customer service.
Rob
P.S.
I just don't know if Radioddity performs repairs after the warranty ???
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"Echo was great, they helped me resolve my issue very quickly and provided great customer service to ensure I was satisfied with my purchase and experience!"
"Great price for great basic HF on-the-go transceiver! Even better, great after sale support. Thank you."
"I had a problem with the Italian language manual, but Kate kindly sorted it out."
"Nora answered my question promptly with friendly and correct information."
"I was looking for a part. The folks at Radioddity did not have it, but they pointed me to where I could find an alternate part."
"I purchased one of the db25d DMR mobile transceiver unfortunately the unit did not power on but amazing customer service they contacted me before I had a chance to contact them to inquire about the radio upon learning it did not power on they immediately shipped one out no cost to me highly recommend doing business with radioddity for customer service alone I've purchased multiple of their units in the past and will continue to do so in the future knowing that it will be replaced if there's anything wrong highly recommend to purchase from them a reputable dealer
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"I purchased a Xiegu G90 transceiver and H2 bail stand. Had a problem with the fitment of the bail and contacted customer service. They shipped a new one out the next day. Great service and communication! Will definitely buy from them again."
"Since Radioditty cannot ship to my country, I wanted my order to be shipped to a friend visiting Athens-Greece, but dur to DHL, the package was a couple of days late; so my friend was no longer there. I contacted Radioditty as my package returned to their warehouse. They sent another package with the same contents even before the previous one arrived back to their warehouse, to another friend in Netherlands, which was delivered in 5 days!
Perfect communication, perfect seller. I'd buy from them even they're a bit more expensive than their rivals."
"I had great experience with the radioddity team
I needed a warranty issue resolved and they were very quick with emails and shipping my orders
Definitely would recommend and will purchase again."
"I received my x6100 and the VFO knob was loose. I contacted support and Nora (a super rep) saw to it that I got a brand new x6100 in no time flat. Nice and quick, that's the way support should be!
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"I recently purchased a Radioddity radio with an antenna that was loose. I contacted Radioddity Customer Service via email, and received a response from Kate, Customer Service Rep. within 24 hours. She understood my concern, mailed me a return label so I would not incur a cost returning the radio, and sent me a new radio with an antenna that was not loose. I received the replacement radio in three days. To me, such prompt service without any complications constitutes excellent service. I am a very satisfied customer. Thank you, Kate"