"AKIVA WAS VERY HELPFUL WITH MY PURCHASE OF A WATERSTONE FAUCET AND SOAP DISPENSER. HE RESPONDED FAST WHICH I APPREICATED. GREAT EXPERIENCE. "

"Chaya was very attentive to my warranty problem and followed up frequently on getting my replacement parts. Thank you!"

"My faucet was dripping and when I called, they were so helpful. Immediately contacted franke on my behalf and got the piece I needed to replace. Adina kept on top of it until the shipment went out and sent me tracking info . Really excellent service!"

"My wife and I purchased a shower enclosure from Quality Bath MANY MANY moons ago - lets just say the warranty was well past it's time. I'm just getting around to install it, and we realized a box was missing that had the necessary door parts. I called the vendor directly, who told me (nicely) "we don't deal with customers - call Home Depot or Lowe's and give them this case ID". But we bought the items from QB so we reached back out to them. To be clear, there was nothing in this for them - no expected sale that they were aware of, no angry customer threatening social media fire and brimstone, nothing. I explained the situation, gave them the info from the vendor and off Adina went. 3 days later, I get the email from her - "parts identified, here's the order information". It was clear to me that they weren't jacking prices up (i did not expect for free given the time that had lapsed) and QB was most likely selling them to me with little mark up (original surround was 600, now lists at 1000, and the parts we need (basically handles, pivots and all hardware) we are being charged 100$ for them (so 10% of current cost). So no gouging at all. Now i'm just awaiting receipt of the parts. We do have another bath we plan to remodel directly after this one is complete, and most definitely will be dealing with QB because of this great care"

"I recently purchased a toilet and shower enclosure from QualityBath.com and had a fantastic experience. Dina provided excellent assistance throughout the process, answering all my questions and ensuring I found the perfect products.I highly recommend QualityBath.com for their exceptional service and top-notch products!"

"I ordered a DXV soaker tub from Quality and didn’t check it thoroughly enough upon delivery and went past the review/return period until I needed to have it installed. After unwrapping the tub, damage was found that could have been a combination of freight mishap and faulty construction. I contacted Adina with Quality and she stated since the return period had expired she would contact the manufacturer for warranty consideration. A few days went by and I received an email from Adina that she was staying in contact with the manufacturer about the issue. A couple days later, Adina notified me the replacement tub was approved. I really appreciate the concern and diligence Adina demonstrated for my problem. I certainly recommend Quality Bath

Roger Allen "

"I just had a very pleasant experience with Quality Bath Customer Service. Akiva was so polite and extremely prompt in replying to my questions. He helped me tremendously and also got me a discount! Yay! Thanks, Akiva!!!"

"Josh listened carefully and thoughtfully about my mistake in ordering a tub spout that was way too long for the space. He quickly checked that the size I wanted could be ordered and was able to make the return for the shorter one. What a surprise to have a real person answer the phone....and Josh made my shopping day quite enjoyable! Thank you, Josh!!!"

"Ruthie was very helpful and prompt on talking care of my issues"

"I had a very small problem with a faucet and it was resolved in, literally, a few minutes. A replacement part is already on its way to me. Thank you for the excellent customer service."

"Fast shipping, product well packaged and exceptional customer service. Happy customer! Thank you"

"Quality Bath came up on a Google search for me. I sent a bill of material to be quoted. Akiva emailed me a quote within minutes. The prices were much better than what I had found after extensive research. He has been very responsive. Couldn't ask for better service. Today I placed the order for our remodel. I would highly recommend Quality Bath and Akiva."

"Buying from this online store is as good as going to a neighborhood supply house for freindly personalized service. Jack is always assisting with advice and makes a purchase complete with all that is needed. I have been purchasing for many years and for many projects and look forward to many more. "

"Love the customer service. Everyone we've chatted to at QB has been quick to reply to us and super-helpful with everything from ordering a latest-model TOTO toilet--shoutout to Ellie!--to replacing a bathroom medicine cabinet's LED light diffuser cover accidentally broken by a contractor--shoutout to Chaya! We'll be repeat customers for sure."

"I had reached out to Akiva at Quality Bath about a vanity I saw that I was interested in but needed to get a color sample from the manufacturer first. He patiently waited while I sorted it out. When that vanity did not work out because of the color, Akiva was able to quickly do some price comparisons on other bathroom items I needed. Quality Bath had the best prices and they were able to arrange shipping that worked for my schedule. Their driver was in touch the whole time so I could meet my items on the street. "