"Chaya was extremely helpful at making sure I could get the Graff shower system within a certain time frame. She was very responsive and helpful. I ultimately decided to return it and that process was simple, just make sure to follow the guidelines within the given timeframe. One thing to note is most products are shipped from the manufacturer so even if it says “in stock” expect a week lead time. If you need it there sooner reach out to Quality Bath and depending on manufacturer can give you options ( for a fee) to expedite shipping."

"We are renovating a house we recently bought and I purchased sinks for the master bath, air bathtub, faucets and vanity from Quality Bath. Dina has been extremely helpful in helping me to find what I need and especially with the bath tub selection. She answered all of my questions and was pretty patient with me while I was trying to make my mind. Choosing a bath tub could be really overwhelming so it was nice to have Dina’s advice and expertise. Can’t wait to receive the items we ordered. "

"Can't say enough good things about this team! We bought a few pieces from them for our new kitchen. They were so helpful, extremely knowledgable and quick! A pleasure to work with. Also, quality (no pun intended) is top notch. The air switch and flange in unlacquered brass are stunning. We ended up having to return one of the pieces to find one that better matched our faucet and we got it resolved in a matter of minutes. We will always shop here from now on.

Thank you Chaya and Ruthie!!!"

"Excellent service from the whole team at Quality Bath! Ruthie and Mimi are both helpful, responsive, and awesome!"

"After I received my order, I thought I was missing a piece of the product I ordered. Lea in Returns helped me by contacting the manufacturer. It turned out there was a mistake on the website and that piece wasn't actually included in the product I ordered. It was an accessory to be purchased separately. Without any suggestion from me, Quality Bath immediately stood by their website and sent the "missing" piece to me at no charge. That is great customer service!! Lea was fantastic! Thank you!"

"I had an issue with an item that I purchased for my house five years ago. I contacted QualityBath and within a couple of hours Lea handled the matter quickly, professionally and to my full satisfaction, "

"Within a few minutes of requesting a delivery time frame of a new faucet, Akiva responded with an agreeable price and reasonable delivery date, considering the brand builds them to order. Had a few questions on options, and again Akiva was available to chat and provide answers. The entire process took maybe 15 minutes from my initial emailed question to an emailed receipt and order confirmation. Very painless and professional."

"Akiva was very helpful and prompt in his responses. It was a great experience. Will do business with Quality Bath again "

"I reached out to the customer service line to get assistance on ordering and pricing a split finish custom faucet and Akiva was super knowledgeable, responsive and helpful in getting it ordered. A+"

"It is hard buying high end bath room fixtures online. Jack and Quality Bath did a fine job. Its a leap of faith when you have always used a showroom and a dealers rep. We went with Jack and Quality Bath because the turn around, service and price were better than our traditional showroom and rep. We inspected our items carefully, made a list of things we were not happy with, and they took care of it, quickly. Thats all that really matters. When your spending big dollars for high end finishes, you should expect the extra effort, and Jack came thru. The imperfections in the items purchased was a manufacturing defect, so you really can't blame the reseller. I just hope they pass that along to the right people. When items are that expensive, its got to be perfect."

"I needed to make a return. Speaking to Adina was easy. She understood my problem and reason for the return and quickly remedied the situation. Thank you, Adina, for your kindness and insight, you are excellent at what you do and are an asset to Quality Bath!"

"Jack was excellent, providing helpful information about products and helping me with order selections. Great customer service!"

"We have done two major projects and have worked with Jack at Quality Baths both times. Their service and quality and pricing are fantastic. I highly recommend them. "

"Worked with Jack in my bathroom renovation order. It was easy. Jack was very reasonable, and prices were good. Planning to order more staff for my renovation from him"

"The communication with Akiva during pre-ordering was excellent, as was the actual ordering and pricing. My product is a special order so it won’t be shipped for several weeks."