"I ordered a Hayward Pool Heater , the exact same model as I currently had to be replaced. When my pool heater contractor arrived he called Hayward to confirm that they could switch the inlet valves on the heater as was done on the older unit. Hayward advised that they changed the design in the last 12 months and this feature was no longer available BUT they did did not change the Model # ????

SO I had to return the Hayward heater and order a heater from a different mfg that had this ability to switch the inlet valves.

So Pool Supply Canada charged me $250 for return freight and a $387 re-boxing fee ( $637 total ) and the Heater was never un-packaged !

The issue stemmed from Pool Supply Canada not specifying on their website that this Model had changed ( though the model # was the same )

So I got stuck with a $637 bill "

"Good service and fast deliver."

"Do not order anything from this company as they ship defective products and will not take responsibility for the defects. This was my first and only time I will order anything from them. I ordered a solar blanket for my above ground pool. it arrived almost two weeks after the promised date of the last week of May, but I could understand that as all shipping is taking longer due to the Covid - 19 virus . I cleaned, filled and opened my pool and put the cover on right out of the package. The weather here in B.C. was not overly warm, so the pool was not used. Approx 5 days after I put the cover on, I noticed that there was what appeared to be an air bubble had developed under the solar cover, and there was some kind of Brown mold on the under side. I pulled the cover off, and tried to wash it off, as recommended in the care guide, using water, a soft sponge and a mild detergent. I was only able to remove about half of the mold. The mold did not appear anywhere else in my pool, either in the water or on the sides. Only on the solar cover. I contacted Pool Supplies Canada., explaining the problem. After a week, they responded back asking for pictures which I sent They responded back again almost after a week, and advised me to clean the cover as advised in the care guide. I replied back that I had, and that as the product had arrived defective I wanted it replaced. They responded back that it was not covered under the warranty. I have sent them two additional E-mails since and have not received any response from them in almost a week."

"The service was very quick. All packages arrived intact, they were very well protected because, we all know that most of the carriers are very delicate with our packages ;)"

"Well have bought several times but this one was the best as had a leak in my sand filter flow vavle and they shipped it out immediately which i sure appreciate "

"I order a pump and it’s not the good one, so I return it the next day. I received the confirmation from Canada post that the pump was received at poolsupplies on june 29th, but still waiting for a answers from then. I send 4 email, call a couple time but still no answer, except for a return email with the information of another customer who return something. I am pretty sure that I wasn’t suppose to see that.
I order from then for few years and never have problem but this time it’s not acceptable"

"Recieved pump non working and missing bolts. Customer service will not respond to emails. Would not recommend, surprised there are any positive reviews."

"Ordered the Tiger Shark Vacuum Cleaner (which has proven to be an excellent product so far) received it in 2 days!
Will definitely be ordering more supplies from Pool Supplies Canada in the near future. Ordering on line was easy and quick...beats waiting long lines outside local pool stores...who were also a lot pricier. "

"Items arrived very quickly, within 2 days; Items were large but shipping cost was pretty negligible; and my items work beautifully."

"Paid $103.89 for priority shipping June 29 2020 statement said be here before end of day June 29 2020. It is now July 2 2020 and have not received my order. Have sent 3 emails and left 3 messages for a return call or email and have gotten no help. Not HAPPY.
"

"very good experience after we ordered a custom made pool liner...., will definitely come back again for any pool supply or services"

"Good website and very fast delivery"

"Great experience. Easy to order and while delivery was a little delayed (which was stated upfront) got the part yesterday and it’s a perfect fit. "

"très bien,ils ont répondu a ma demande"

"Bought a salt cell online, best price I could find anywhere and shipped quickly, very satisfied"