"Their seven year warranty pool cover turned out to only last one year. I paid for an extra option for them to keep the warranty information for me to make returning it easier should that be needed. When it came time to return the cover they claimed I never paid for that option even though the reciept/email I got from them clearly shows it was paid for. I provided that as proof to them. A normal company would try to make it right. Instead, they accused me of fraud and refused to call me back to talk about it. This company quite literaly is the worst company I have ever dealt with. Do not order from them. They earned every part of their D rating with the BBB and my one star."
"There is a very good reason that their BBB rating is a D-. This is one of the worst companies I have ever done business with. Unprofessional, extremely poor customer service- they will blame the customer, or anyone else they can think of, for their mistakes, and do it in the most petty way possible. If you ever get what you ordered, you should thank your lucky stars. You can't even find the business on Yelp. I'm betting it's because they had so many horrible reviews, they deleted their business from the site.
Zero stars. I had to give it one to publish the review."
"THE WORST SITE EVER !!!!!!!!!!!!!!!!!!!!!!!!!!!!TAKE THEM FOREVER TO SHIP, CHARGE YOU FOR "RUSHING PROCESS", THERE IS NO SUCH A THING AS A "RUSHING PROCESS". FINALLY I CANCELED THE ORDER AND THEY CHARGED ME 10% ON TOP OF EVERYTHING !!!!!!!!!!!!!!!!!!!!!! DON'T BUY ANYTHING FROM THIS SITE EVER !!!!!!!!!!!!!!!!!!!!!! THE WORST EXPERIENCE EVER !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! "
"I ordered a small piece of solar cover from this company three years ago to use as a temporary patch for the worn end of my old cover. It was shipped promptly and served me well. The remaining portion of the cover is now worn out and in need of replacement so I am planning to order from them again. I was surprised to find so many negative comments so I thought I would share my experience. I will post a review of the new one after it arrives."
"DO NOT ORDER FROM THIS COMPANY TOTAL RIPOFF .TAKES YOUR MONEY AND YOU DO NOT GET ANYTHING .MAKES UP A FACK TICKET FOR UPS TRACKING NUMBER .TO MAKE IT LOOK LIKE UPS HAS LOST IT WHEN HE REALLY DIDNT EVEN SEND IT.
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"This company is the worst Ive ever ordered from!!! I recieved my liner and put it up, as we filled it half way with water we noticed water coming out from needle sized holes. I was soooo mad. I wrote pooldeals and pretty much they said i did it. Like i really have the money to waist going around poking needles in my own liner that i just spent 180.00 on. It also started ripping on top too. The liner is the worst quality ive seen yet! I would deff not recommend pool deals to my worst enemy. Very disappointed i got 6 kids that was counting on swimming now they can swim until i buy a brand new pool. The customer service was rude!Also looks like the pool is about to explode! littlerly. and the water isnt even to the middle of pool. Wasted water and money!!!"
"While I'm waiting on the phone to speak to a customer service rep, I'm an getting very worried while reading these comments. I ordered a pool liner and it still states that it is at the warehouse. it won't let me do an online ticket because I keep entering the wrong code, the one that verifies I'm not a robot."
"Total Rip off Company, do not use them! I ordered a liner shield and a gasket for my pool. I expedited it so we would have it in time. First they sent it signature required so I had to pick it up at the UPS warehouse. Then I notice the gasket is missing. Was asked if I was sure, of course I was sure. I told them UPS then advised me it was shipped in a separate box. Was told it would be a 25% restocking fee if I returned it if I signed for it. So I signed for it and now they won't accept the return. I was told all sales are final as stated on the website. It was their error of not expediting when it was paid for and now they won't take it back that it is not needed. "
"Absolute rip off company. I tried cancelling part of an order before anything processed and was told I would have to pay 10% cancellation fee despite the fact that nothing had been processed. Very abusive representative. I will try to resolve the issue through my credit card."
"Terrible took 17 days to receive part-- when I called to inquire -- was told be patient and when I asked if they were kidding was told "you will get when you get it" and customer service rep hung up! Called back got " manager" on the phone and when I asked about issue he told me he wS glad I would not buy from thdm again and to go "f$ck myself". Real dirt bag operation-- will never use again and would recommend you look else where as well!"
"BEWARE of the cheap winter pool covers!!! I paid extra for the 8 year cover and it shredded the first winter. Neither PoolDeals, nor do their suppliers, stand behind their covers. I got the run around from both companies. I had plenty of pictures to show the ripping and shredding and they refused to honor the warranty."
"Do not buy from this company.Customer service, instead talking to you screaming and closing the phone in the middle of conversation.Web site is misleading."
"Once again, another solar cover warranty issue with a RayMaxx clear solar cover. Purchased in June of 2013. Product was shipped with no warranty info. When I called to ask for warranty card, I was told not to worry about it that they would take care of any problems. The cover is starting to fall apart on the bubble side after one season. I called customer service for help and was told there is nothing they can do since I do not have the warranty info. "
"As happened to so many others, they completely ignore warranty requests for their pool covers. i bought the most expensive one with 5 year warranty and it disintegrated after just a year. They refer to a warranty contact card that supposedly came with the cover and refuse to provide any help regarding the manufacturer. Repeated attempts to get this information are being completely ignored. I wonder what they would do (or rather not do) in case of more serious customer service requests. DO NOT BUY FROM THEM ALSO CHECK THE NUMEROUS RIPOFF REPORTS ON THIS COMPANY."
"HELP CENTER IS NO HELP WILL NOT SPEND NO MORE MONEY WITH THIS COMPANY DID NOT KEEP INVOICE BECAUSE I NEVER HAD A PROBLEM WITH THIS COMPANY"