"et #101005146
Ticket Status: Closed
Department: Pool Deals
Create Date: 01/31/2018 5:01 pm
Name: Christopher
Email: ****@****
Phone: 19105998650
Have An Order With Us?: Yes, I have placed an order.
Web Order Number: #3062583

Subject: Other
01/31/2018 5:01 pm Christopher
the skimmer i received is not the correct one. i need the rectangle wide mouth. not sure if i checked the wrong box or what
02/01/2018 10:03 am Reggie Anderson
Only an expandable pool liner would work for this type of pool. We will have more expandable Liners in stock in April.

Thanks.
02/01/2018 11:24 am Christopher
I need to return the skimmer that I received . It is not the correct one.
02/01/2018 12:08 pm Reggie Anderson
Skimmers unfortunately are a non-returnable item.
02/01/2018 1:48 pm Christopher
What you talking about? I need the widemouth skimmer I cant exchange the one I have for He Right one witch is 10 bucks more
02/01/2018 4:19 pm Reggie Anderson
Hello Christopher,
Unfortunately due to the nature of the item(s), this is a final sale as listed in the return policy that you have agreed to.

Thanks.
02/01/2018 4:27 pm Christopher
Well im contacting the credit card company and filing a complaint and tell everyone I no not to buy anything from this company. That is fraudulent behavior .
You clearly state on your website that things happen blah blah but your not going to honor that. Where are you located because I would like to come to your office or headquarters and provid a number also.
02/01/2018 5:06 pm Reggie Anderson
Ok. That is fine as you have the item, we shipped what was ordered and you agreed to the policy.
02/01/2018 7:14 pm Christopher
Your company **** and I’m going to add to the **** reviews you have and then contact the attorney generals office in New York . You screwed over the wrong guy god as my witness. I’m from New York and my family is all in law I’m enforcement and works in Government.
02/01/2018 7:19 pm Reggie Anderson
That all sounds fantastic. In the meantime if you would like to review the terms of sale there is a link at the bottom of your invoice or it can also be found under the customer service link on our website.

I'm not I'm not sure what all the nonsense is about law enforcement or the government means to us. It's a final sale item just like you agreed to that doesn't change because you have family in law enforcement, you are from New York, or you are even the Governor of New York.
02/01/2018 8:51 pm Christopher
I will be taking you to small claims court mr Reggie Anderson and it’s the principle. I will show you why it matters who is who since you care to mock family members who work in Government. My aunt is Clerk Of Court and you will be receiving a letter and no lawyer can block you from going to small claims court. I just verified that. Its not the 40 bucks now it’s the principle.

you will be able to see all of these comments tagged to your website by tomorrow from **** off consumer .com
02/01/2018 9:44 pm Reggie Anderson
You can do whatever you like since you agreed to the terms of the sale. It's a final sale item, and as you agreed to a final sale.

Make sure make sure you let them know in court you agreed to the terms of the sale before you waste your time.

02/02/2018 5:48 am Christopher
Its the principle of the matter. You could of at least offered some support or effort and at least tried to solve an issue where an honest mistake was made. i can see a restocking fee for inconvenience fee but to be stuck with a part that is unopened unused in the box you sent or whomever sent is a waste of resource. I'm not a parts dealer. You literally have a 100% percent more of a chance at reselling this part than I do. What is the point of doing business like this?
"

"I just purchased 2 pool products and one did not fit my pool and I tried calling and got hung up on 4 phone calls, so I did a ticket on there website and they said they can not refund my money on my return and that all sales are final!! It does not state that anywhere because I wouldn’t of ordered that product knowing if not right for my pool that I couldn’t get a refund, Do not use this company!!! Scammers
October 2017"

"Cannot get through to send item back,no email and their phone service does not work. This company should not be in business"

"The customer is always wrong, not right with this company. I cant belive they are still in service. After a lengthy and frustrating conversation with their rep. they never resolved the issue at hand. He made me feel like I was out to get them. I am a very calm person, but after my experience with these jokers I was furious! I was so shocked at their lack of care and respect for those who keep them in business.Once they sell you the product, dont expect anything after that. Extremely poor customer service. Inferior products at a cheap price. Dont be suckered in!"

"I called customer service to ask about possibly returning a product that I had bought in the wrong size. The guy was so rude and asked me if I was '**** kidding' and I told him I had made a mistake and he said 'whose mistake was it'. I told him he was being a **** **** and he replied with 'you're a **** **** and don't call back here'. What? Have left message with a manager but sure I won't get a response. Did a service ticket and I'm pretty sure the person, Reggie, who responded was the one who I talked to on the phone. Didn't even address the problem of the customer service."

"I CANT EVEN BEGIN TO SAY WHAT A NIGHTMARE. THEY SENT ME A POOL COVER AND NEVER SENT ME A RECEIPT. I CALLED 5 TIMES AND ALSO WENT ONLINE TO CUSTOMER SERV. THEY ALL SAID THE SAME THING. THEY CANNOT SUPPLY ME WITH THAT, THEREFORE YOU MAY NOT RETURN THEIR FAULTY PRODUCT. THEY TOOK THE MONEY AND SENT ME BUBBLE WRAP, AND REFUSE TO TAKE THE PRODUCT BACK.I SENT THE PRODUCT BACK VIA UPS, AND THEY REFUSED IT AND SENT IT BACK TO ME. BUYER BEWARE...DO NOT USE THEM. GO TO THE BBB AND READ THE HORROR STORIES."

"ONCE YOUR ORDER IS PLACED YOU CANNOT CONTACT THEM BY PHONE OR BY THEIR WEBSITE . THEIR PHONE IS A RECORDING THAT SENDS YOU TO THEIR WEBSITE AND WEHN YOU TRY TO CONTACT THEM ON THEIR WEBSITE IT JUST SAYS.... ACCESS DENIED
I THINK LAW ENFORCEMENT SHOULD BE NOTIFIED. IT LOOKS LIKE THEY TOOK MY MONEY AND RAN."

"We placed an order for multiple items. Part of the items were shipped and received, part of them were not.  I've been trying for over a week to get a refund for the unshipped items and the agent handling my 'ticket' is ignoring the request for refund.

The first excuse was that they had to confirm from the warehouse that the item wasn't shipped.  I waited 3 days and then messaged again, they said again they had to confirm it didn't ship

I then waited 3 more days and told them I wanted a way to speak with management and the gentlemen over email explained that they don't have a way for you to do that. I messaged back telling them how unsatisfied I was and ask again how I can get a refund. Still no reply.

The agent over the email is named Reggie Anderson. This company is terrible and we will NEVER be buying from them again!!!"

" 06/08/2017 5:18 pm C
The solar cover has been delivered, but there is no storage bag included. Item #CL12G120 12' Round RayMaxx Clear Solar Pool Cover Options: Thickness: 12 Gauge (Thick) (FREE Storage Bag with every solar cover purchase! $12.99 Value!)

06/08/2017 5:39 pm Reggie Anderson
Ships right inside the bag.

06/08/2017 6:32 pm C
This solar cover was shipped rolled in a clear (dirty/torn) plastic sack, not a storage bag. The storage bag shown in the picture is a neat white bag (worth $12.99).

06/08/2017 6:41 pm Reggie Anderson
It's a free bag, and sometimes it is clear plastic instead of white or grey plastic.

06/08/2017 7:24 pm C
So if this is the Free Storage Bag offered with these items, this is a complete sham! $12.99 for a piece of junk shipping bag? No Way! I'll take a picture and post it with my review.

06/08/2017 7:27 pm Reggie Anderson
Ok then.
06/08/2017 7:28 pm C
Also, the nice storage bag was the only reason I was willing to order this item and pay extra $12.99 for "Processing and Handling." Your potential customers need to be aware of this ripoff.

06/08/2017 7:30 pm Reggie Anderson
I'm sorry you feel that way about the item that was absolutely free. If you're unhappy with your free storage bag throw it out or send it back.

picture posted on twitter: PoolDealScam.jpg"

"What are the solar cover and it looks like they went to Staples in bubble wrap and sewed it together. Also as I'm putting on the cover the bubbles are popping. Called customer service however they were no help. I bought many solar covers but never experienced one so horrible like this one. The quality is bad. Will never buy from them again. Customers beware of seller."

"This company is a rip off.They only sent a partial order then refuse to correct their problem.I never spoke to a more rude person REGGIE ANDERSON is a ****. DONOT GET ANYTHING FROM POOLDEALS!!!!!!!!!!!!!!!!!!!!!!!"

"I ordered a 16' pool cover with a 12" skirt. I paid for rush processing....that was a joke. Received the cover and put it on my pool only to realize that the cover is to big. I called customer service and talked with a very rude representative that kept telling me I received the correct product. I called back again and chose ordering department and talked to the same person that I just spoke with in customer service. She did not want to resolve my problem and hung up on me. I called a third time to speak with the manager and guess what...I got the same rude person. I left a voice mail for the manager and still haven't received an email from her. She will not return phone calls as her voicemail states she will only respond by email because of large volume of calls. No wonder she has a large volume of calls, this company is so ridiculous and lie to the customer. Wish I would have read the reviews first. STAY AWAY FROM THIS COMPANY!!!!! "

"Ordered a top of the line Solar cover with drainage holes. it arrived a foot and a half too big with no drainage holes unless I cut them in myself. Contacted the company twice and was told all sales are final as is!
Beware of this company! They do not care about the customer, only getting the money."

"I ordered a pool liner online. It was delivered quickly however it arrived signature required, which they don't tell you. No one was there to sign so it was returned to company. They now want an additional $41 to reship it or else they'll restock it and refund your money minus the $41 shipping, which btw is free shipping initially, and a whopping 25% restocking fee!!! So to get my refund I lose almost $100. I chose to pay for reshipping as I'm sure most people do in this situation, and I'm sure this is what their company is betting on. No where on the web site does it say anything about a restocking fee. The customer service people I tried to deal with were unprofessional, unbelievably rude and curt and would not give their names! Even the general Manager Janet won't talk to you on the phone or return your emails. I was given an ultimatum to pay for resend or lose money for restocking and a deadline. they gave me until noon today to decide! What horrible, insensitive uncaring customer service. Lord why didn't I check on them before I ordered. Please beware folks, they are out to rip you off. There are numerous complaints on this company and it's owner Charlie Goss and their poor service and cavalier attitude. Lets help to put them out of business."

"Do not order anything from these people. They will rip you off. They will never answer the phone. I returned product last year. I'm owed a decent amount off money but they have not paid me. TD BANK can't get a response either. This place smells of fraud."