"I ordered an optic from these guys and they took my money. I checked there website and the order showed canceled by them. But the money was not refunded. Tried calling several times with no answer. Found their retail store number in SC and they didn't answer. Sent 2 emails with no response. My guess is they are not working or no longer in business but someone is running the website to take my money. I would strongly suggest avoiding this company. "

"I ordered one weapon, was sold a different weapon which WAS NOT IN STOCK! They knew it and sold it. Their posted cancellation policy says if it has not shipped from Palmetto it can be cancelled. I emailed "James" who lied and said it had been "prepared for shipping" and I would have to have my FFL cancel the order and return it. BUT IT IS OUT OF STOCK AND HAS NOT SHIPPED. My FFL dealer has received nothing from Palmetto State and has received no notification of a pending order. I have called, emailed and attempted to reach them daily to cancel the order and apply the funds to the correct weapon. They have no customer service, no one answers and no one will reply. Palmetto State Armory sold me a weapon they did not have, they refuse to cancel the order and sell me the correct weapon and the refuse to reply to any emails, calls and requests for service. At this point, they processed my card for a weapon they did not possess and refuse to issue a refund. DO NOT DO BUSINESS WITH THIS COMPANY. POST THIS ON FACEBOOK AND INSTAGRAM AND HELP OTHERS.

Unfortunately,
we are unable to cancel your order as requested. Your order has been processed and prepared for shipment. You can have your FFL deny receipt of the order. Refusing the package would re-route it back to our warehouse. If the package is NOT refused by the
FFL, we will need the FFLs email to send them a return label for the firearm.


Once the firearm is received back in our warehouse, we will issue a refund. You will be responsible for the cost of the return label.


DO NOT TRANSFER THE ITEM FROM THE FFL. WE ARE UNABLE TO REFUND TRANSFERRED FIREARMS.


If you have any additional questions or concerns, please let us know.

Best Regards,

James
Palmetto State Armory Customer Service
***-***-****
****@****"

"Order a firearm June 10th. It is now July and I don’t have it. Palmetto State Armory sent my firearm to the wrong address. The FFL dealer was up to date on their paper work. PSA had a random address for the dealer. My firearm was never delivery, it was returned to PSA. I am doubtful I will get my firearm or my money back. I will be contacting the BBB and my bank. I have tried to email 4 times and no response. Phone calls don’t work. Disappointed and will go out of my way to tell everyone PSA ****!"

"Ordered and paid for an AKV a month ago, after several emails by us as to why it hasn’t shipped to our FFL we finally got a reply that the grey AKV that we ordered was not in stock. Basically, they sold an item that they knew they did not have in stock and sat on my $900 for a month. Do no order or do business with PSA. It is impossible to get a hold of PSA as well, they have it go to a recording that hangs up on you"

"PSA policy does not recognize federal LEO’s so would not ship two, 60 round AR magazine to Colorado (state restrictions) even if official email with credentials and Supervisor letter. PSA policy only recognizes local and state officers as LEO. I found the same magazines at a lower price and mailed to me in Colorado from Proven Arms Outfitter. "

"The worst customer service I’ve ever experienced. They will not except phone calls, Refer you to help desk on the Internet. Sent three emails no response.
My firearm has been back twice so far now it’s worse than it was originally.
First return,firing pin kept locking up.
Received the firearm after about 50 rounds, started doing the same thing. Sent it back changed out the bolt carrier and firing pin.Now the safety lever gets stuck. Rounds jam and will not fire or eject. The top of the receiver cut the sh## out of may hand trying to eject a round.
I have lost all confidence ,security and safety in this firearm. No sure what to do now after about $900.00 later?

"

"Got an ar9. Doesn't fire safely, destroys bullets, jams..etc. **** gun. I am trying to return it now and they just hang up on me, tell me that they can fix it. I have never bought a gun and had it not operate, these guys are class 1 idiots that can not make a functioning fire arm, or at least not all of them. With a gun, it needs to be right. I am now going to waste more time trying to get my money back for a **** product? All trust and faith is gone, **** this company. Do not buy from this business!"

"I ordered an AK-V9 SKU: ***-***-****, clearly stated in the Production Specifications regarding the item comes with the "Enhanced Extended Safety Lever". Mine came with the Standard AK Safety lever. Previous customer has posted their AK-V9 with the enhanced safety lever. Except for mine. First off, it took a week from the time of order date to the time it was actually shipped from point of origin. Second, the Safety lever is incorrect per their product specifications. Third issue, the firearm keeps jamming. Failure to feed. I was using original PSA AKV9 Magazines that came with the firearm and two addition magazines I purchased. Failure to feed, not properly seated round, bent round in battery can be major safety issues. I have attempted to call the very first time I inspected the carbine. Instructed me to contact their Site Contact Us support assistance. I sent multiple messages when I did not receive a response from my initial message, 4 days after. Two weeks have past and still no response from my second issue. Until I discovered the firearm is Inoperable / NO GO due to the frequent jamming, failure to feed, etc. I requested an RMA for a return for my firearm to be reviewed and repaired. No response. I have given them another week. 6/5/2020 if I do not hear from them, I have no other recourse but to file a complaint with the BBB and Texas Consumer Protection. PSA products might be great, but second only to Customer Service. At least acknowledge that you are looking at the issues. Perhaps the President of the company can answer emails. You can only do so much product research and presentation when the heart of the matter is your customer service."

"I ordered a pistol and my dealer sent them a copy of his current, up to date, FFL and PSA sends me an email saying that his FFL is not current or not signed. It was current, renewed 5/2/2020 according to my dealer and good until 5/1/2023. So I told my dealer and he sent his FFL to them in 3 more emails. So today, 3 days after more FFL copies sent to them, they email me again and say the FFL is not current....contacted my dealer again and we looked at the FFL copy sent to them, it has no problems at all, it is signed and current.
So I told them my dealer is done dealing with them and I told PSA if that FFL doesn't work for them then cancel the order/
The biggest part that **** me off is they charged my CC the day I ordered the pistol (5/19/20) before saying they had an issue with the FFL.
Too big for their britches!"

"Terrible, customer service is the worst, I contacted BBB on them and they were quick to respond but still with lies. I really wanted to cancel my order but afraid of not getting my money back. I wish I would have read the reviews before buying from them. My suggestion to everyone look somewhere else, don’t waste your time with Palmetto. "

"1st & 2nd time buyer. Website easy to navigate and purchasing was made simple. Shipping was reasonable considering I'm spoiled with Amazon Prime - don't expect a firearm in 2 days! Customer Service responded to my message via online form within 24 hours. Process was seamless and I already have my 2nd firearm in transit. Buying a firearm is like getting a tattoo - it's an addiction... I'll be back!"

"I was not able to see the actual total amount before I paid for the merchandise. I was sent to a page that stated that the actual price may differ? In trying to go back, becausecI didn't want to pay for something and not knowing how much it was actually going to cost. It said your order has been completed. When I looked at my bank account the amount was twice as much as I thought it should be? I tried to call them to no avail, I sent several emails to no avail, asking them not to send the merchandise. They sent it anyway. The wrong amounts and the wrong items. They say to send them an email, but I have not been able to find a way to send one? I am going to send them their merchandise back and never ever use this company again. It's to frustrating and there is no response or responsibility for any kind of service with this company. If you read reviews, do yourself a favor and shop somewhere else. "

"Won’t accept calls . Sent 6 emails and no response. They get $650 and I get no communication for 2 weeks. Is it really that hard to return an email or answer a call. Joke"

"I'm done. This has got to be the worst place that I have ever did business with. I purchased a fire arm online and was told that it would take several days to shipnto the store. The thing is that it cost 17.00 to ship to their own store. Will if that was not enough , I have been waiting for over two weeks to get a response from them for pickup. I have tried calling but they direct you to only email them because they don't accept calls from online purchase s. I tried emailing several times only to be told the same thing about my order which is NOTHING! I am so fustrated that I just what a refund and will go with someone else and be done with these losers. Take the advice f I'm someone that has done more then his share of business. This is by far the WORST company that I have ever seen. I will not go back. By the way they took the money out of my account faster than anyone doing business though. They are truly the WORST!!!"

"Orders come incomplete, phones never answered, only by email. Takes several weeks to respond, still nothing. Promised to ship missing items as soon as possible, after waiting another week still nothing!
Stay away from this people and save your money!"