"Went smooth but they never notified us that the columns were shipped and we did not know that they were coming from another company. They were not crated very well and were slightly damaged in shipping. Otherwise we are happy. But next time would buy direct from CW in Ohio"

"Column wraps arrived in good condition and were as easy to install as described on your web site"

"Outstanding customer service even for homeowners. Personalized recommendations and attention to details are some of Pacific Columns strengths. Products are high quality and the order process was very easy. Couldn't be happier."

"The pvc column wraps were easy to assemble, they corners fit tight together and the material is easy to work with. I did end up needing one additional piece for a half column against the house. I sent my contact at Pacific Columns an email asking if I might order another side piece but he still hasn't responded. That was a week ago.
"

"I cannot say enough about the quick and courteous response I've received from Pacific columns. From my first website search and online quotation to the delivery of the items I purchased it was an quick and professionally handled transaction. I will highly recommend this company to my professional colleagues and home owners alike.
"

"Great customer service:)

Quick delivery and reasonable prices! Will definitely be ordering from you again.

Thanks,
Andrea"

"Received the two halves of the rope pillar ordered for our fireplace, and they look great. Made my own base and capitol to match the Tuscan design and am anxious to get them installed. So glad we got just what we wanted!"

"The web site was helpful in creating the columns I wanted and the customer service via email was also helpful in putting my order together and the product seems well made and easy to install. "

"Ordering process complicated. Just needed 2 parts to complete a job, couldn't believe I had to wait 3 days for a quote from the salesman"

"I needed five columns for the front porch of the house we were building. We considered stone, concrete, and wood. I came across pacificcolumns.com on the web. They sell a fiberglass/resin column that looks like stone/concrete. I spoke to them on the phone a couple of times and they sent me small samples of the material that they used. In 2010 ended up buying my columns from this company since the material look like concrete, yet was much lighter and therefore easier to install.
Specifically, I bought:
"
5ES1208ATPTBTUTU12" x 8' Endura-Stone™ Column, Round Shaft (FRP) w/True Entasis Taper, Textured Finish - Sandstone Color
SHAFT: 12" Diameter x 8' Overall Height - Round Tapered (FRP)
BASE: Tuscan Base (FRP) with 16 1/4" Square Plinth
CAPITAL: Tuscan Capital (FRP) with 14 5/8" Square Abacus
FINISH: Textured Surface - Through & Through Sand Color
PLAN TYPE: All Components Unsplit/Whole - Type A
"

Overall, I am not happy with the product or the service for several reasons:

1. One of the columns that they shipped me had a small crack. Although, I probably could have had them replace it, I didn't have time. The salesrep said that I could repair the crack with Bondo, which we did. We did the repair on the inside of the column so that repair could not be seen on the outside--note the outside of the column has a concrete looking texture that I didn't think we could have repaired as to not be noticed. Since the crack was small, I figured this was the best option. However, over time we got more cracks on this column and others. By the way, these columns aren't load bearing so I'm not sure why they are cracking.

2. While the columns are fiberglass/resin, with color throughout, they tend to fade by the sun. I didn't expect this. i had called a couple of times about this and I was told that they should not fade. I've told them that they do. One guy suggested that I could paint them (which kind of defeats the purpose of a product that is made to look like cement/stone).

3. Also, these columns tend to stain when it rains--i didn't expect this at all since they are supposedly fiberglass/resin. I called about this a couple of times and one customer rep said that I can clean these with acetone. I haven't tried the acetone, but I was able to clean them with water and a sponge; however, see #4 below.

4. The worst thing about these columns is that when they get wet, either by rain or cleaning, they emit a strong noxious chemical smell. I thought that this would go away over time, but they haven't in the two years that I've had them. I called them a couple of times about this. Once about a year ago and once just a week ago. The first time I called I got a denial about the chemical smell being a known issue, so I just figured that the smell would go away over time. During my recent call, after two years of having this product with no change in smell, I was a little more determined to understand if this was a common problem and to understand what the product was made of since I was not only concerned by the potentially noxious smells, but I was also concerned that this product might be leaching into my garden. The customer rep that I spoke to this time (Ryan) said that there was no known chemical smell issues and that the product won't leach. I then asked him if he has product reps that work in Arizona or occasionally come to Arizona to check out my issues, and he said no. I then asked him if he could test his product with water and get back with me and also asked if he could send me a chemical sheet for my review. He said that he would send me a chemical sheet via my email and would try to do the water test. It's been a week now, and I've yet to hear anything from Ryan or the company.
I'm am very disappointed by this product and by the customer service. They don't seemed concerned with my issues nor do they follow-up as agreed to. Moreover, I am also very concerned that this product might have some chemical issues that might need some immediate attention yet the manufacturer doesn't even seem interested in exploring the possibility that there might indeed be an issue.


Update 5/29/14:
In response to Pacific Column's followup
1. The water stains don't look like they are a product of weathered resin, if that were the case, they shouldn't stain after being washed. I think the material is semi porous and easily retains dirt. Please send me your email and I will send you photos.

2. Regarding the chemical smell when I wet the columns with a sponge: Since you don't have a sales rep in Tucson, I would welcome any locally licensed general contractor in Tucson to come and inspect on your behalf. Just let me know. While your manufacturer may have been successful for 25 years it's still possible that I was shipped a bad batch of this product."

"Everything went great... nice quality columns. Kinda took issue with having to sand out flutes. Was heavy splatter here and there.. from fabrication. Also would have thought columns would have been cut to receive corinthian capitals."

"After reviewing their products on-line they had the item I needed. A little communication with a sales rep and I placed an order.The order just arrived the other day all looks well."

"the columns are beautiful and really make it easy to put together without using the time of skilled finish carpenter. the composite plastic will last forever without decay and glue up was easy with PL. wish the delivery time was a little faster though."

"When I first contacted Pacific Columns, for my front porch project, the representative sent me several quotes that were incorrect. Each time I would double check that the column I wanted was on the quote it would be incorrect.

Pacific Columns continued to stay in touch with me via email asking how my project was going. I noticed that a new representative was now in contact with me.

What a difference that made. We were able to accurately build a quote for the columns I wanted and Liz did everything she could to ensure my order was correct and that I was happy despite my previous experience. Liz arranged for expedited shipping and my order was received well packaged, free from damage, and sooner than expected. We have not built the columns yet but the quality of the product is apparent.

I will say that working with Liz and Pacific columns has been a pleasure and I will definitely order with them again."

"Order and purchase process was easy. My order arrived on time."