"Here is the exact last email response to my courteous status-check over my order:

Sent: Friday, May 20, 2011 11:49 AM
To: ****@****
Subject: Re: Pc Planet Systems Live Support

"Okay, it clearly says on your site: NOTE: DISCONTINUED ITEMS ARE SHIPPED WHEN AVAILABLE AND CAN TAKE UP TO 6 BUSINESS DAYS TO BE SHIPPED. Up to six business days to be shipped! I ordered my discontinued motherboard on April 26. We are about hit the one month mark, and it still hasn't been shipped. On top of that, my last email was never returned, and simply
ignored.

I'm not trying to be rude--I just want some idea of what is going on. I have a customer waiting for this, and I quoted him the info off your site and emails many times, and now I look like a liar.

Would you please--I'm being polite--let me know what is going on, so that I can relay different information to the customer? I tried to call, but
all I got was a voicemail...and I'm starting to feel fearful that you have stolen my money. (What else could I think, after being ignored and lied to so many times?)



Please let me know the status of my order that was placed nearly a month ago."

----------------------------------------------------------
Here was their response:

"We are canceling your order and refunding your credit card, we are tired of people who do not understand what they are ordering and how hard is to get
the product that NO ONE ELSE IN THE US IS ABLE TO GATHER, you should receive your refund within 4 to 5 business days, also We have the right to forward your name to our legal dept and other competent legal authorities if you do not retract yourself about the comment you made (we are stealing your
money), you have used us to make a profit for you when in reality we offer products to have our customer's computer systems restored not to have someone else reselling our products, if you wanted that then you should have
applied with us for a Company account. If we do not receive a retraction to your statement within 48 hours we will
take action.


Thank you,


PC Planet systems"

I have given them a chance to ship the package that they promised they would so very long ago. If they do not do their job correctly, then I strongly URGE YOU TO STAY AWAY FROM THIS HORRIBLE COMPANY.

-----------------------------------------------------------

Here is their last email to me regarding my ealier review:

On Fri, 20 May 2011 19:34:43 -0500, ****@**** wrote:

"We are just posting the names of the people along with their address that are leaving those reviews in our website so all our the companies doing business with that people will be aware of the type of customers will bedealing with, we are really not worried about those reviews, we have hundreds of companies being thankful to us for posting those names and help them out avoiding unscrupulous people and customers trying to take advantageof them in the same way they tried to do it with us."

AND MY RESPONSE:

"Hmmm, you are sharing my personal information with other companies for the wrong motives. I'm pretty sure that is unjustified slander. I doubt that is legal. I'll check. Also, I only printed the exact email you sent me. You made yourself look bad--I had nothing to do with it. And I've got a long, extensive, perfect history from ordering from other companies such as ebay, tigerdirect, newegg, amazon etc. I was not difficult, nor was I ever. In fact, you are continuing to prove what a horrible and unethical company you are. And I will post this email too.""

"STOP! DO NOT USE THIS VENDER!! I ordered a motherboard and they never shipped the product and have not refunded the money!!!! Their web site says they ship in 5 to 8 business days. IT IS A LIE. The one response I got said:" Hello not sure, what do you mean with where is the card? your order as explained in our website is coming from our warehouse in China and it is scheduled to be shipped out to you this wednesday" That was sent to me on 25 April (14 days after ordering). It is now 19 May (30 days after ordering) and I still do not have motherboard. I SAY AGAIN: "DO NOT ORDER FROM THIS COMPANY!"

PC Planet Systems responded to this review. If I am so far off base, why do so many reviews say the same thing? Here is what they did not say:

I sent this message after 3 WEEKS and no delivery information from PC Planet Systems "It is now MAY 4 and still no part! Please email me immediately with a delivery date and tracking number. If I do not hear from you, I will have to assume you are not honoring your commitment and contact the credit card company to reverse the charges for this purchase."

PC Planet Systems: DID NOT CONTACT ME, DID NOT CONFIRM A DELIVERY DATE, AND DID NOT SEND A TRACKING NUMBER. I heard nothing from them at all. As for the charge back that is also a lie. By CREDIT CARD RULES you cannot start a charge back until 30 days past the delivery date. Therefore, I am still waiting to get my money back from this horrible company.
"

"My power supply blew and took down my motherboard with it. In order to be able to reuse my CPU and memory I needed to find a compatible replacement motherboard and PC Planet was the only supplier available. I am extremely pleased with them. The motherboard they sent me was used and by the looks it, in an industrial environment. But, it works perfectly. I had to wait slightly over a month for the board to arrive and, by the other postings I've read, this doesn't appear unusual. The status of my order was placed on-line immediately but I became concerned when I saw no status updates for over two weeks (I wasn't sure if the on-line information was simply an order confirmation or if it was truly on-line status). I sent an inquiry to their marketing department and received a nice letter letting me know that the on-line status would be updated as soon as there was any change. I took their word for it and within two weeks I had confirmation of delivery with the UPS Tracking number. It's tough to be patient in today's overnight delivery world but when ordering 5 year old out of production PC parts, I don't think a month is too long to wait."

"I read all the reviews, and worse... the responses from the company, and am worried. I called the # on their site, but only recieved a VERY generic answering machine message.

I made an order on the 8th, and have had no contact since then. When trying to use the contact us form on their site is asks odd unrelated questions and seems like its for scheduling some local service call.

If you are a legit company, perhaps you should:
A) answer your phone.
B) have a usefull message that doesn't make you sound like a basement operation
C) have a legit contact form for your customers
D) respont to messages on publicly viewable forums such as this with a bit of tact and professionalisim.

Please contact me via my email address regarding the status of order 10255, since this seems to be the only plausable way of contacting you and getting a response.
---------------
UPDATE:
Today i received 2 if the 4 printers i ordered with a note on the packing slip that says the other 2 will be shipped ASAP (Discontinued) [nice that they sold me an order they couldn't fulfill with no notice at the time of the order]

They said 5-8 business days, it has now been 15.

Their customer supports reaction to my previous complaint was childish and unprofessional... I will never do business with this company again and reccomend the same to others."

"I wouldn't reccomend ordering anything from this company they are rude and never delivered my order it has been 3 weeks since I ordered my motherboard and still have not received it after getting a nasty email to my first inquiry and no response to any after that I disputed the charge with my bank"

"Company Information:

PC Planet Systems, LLC
2973 Harbor Blvd. Suite 379
Costa Mesa, CA 92626
Website: http://www.pcplanetsystems.com
Phone: ***-***-****

Complaint Text

Classification:
Complaint Description - Posted 12/1/2010 10:44:42 AM

Ordered a motherboard and it never shipped even after 20 days. Complete waste of time dealing with this company. I finally had to order a motherboard from reputable vendor. It shipped in 3 days with no problem. I have read other reviews on this company and they pull the same kind of stalling with dozens of customers. Do not deal with this company again and warn others to steer clear of them at all costs. A complete waste of time.

Complaint Summary

Company charged my credit card, 27. but not confirmed the cancellation of my order or even if it was ever shipped at all.
Resolution Sought

Answer my emails or return my phone calls and REFUND MY CREDIT CARD!!!!! I will say it again very cleary. REFUND MY CREDIT CARD AND CANCEL THE ORDER. Too little too late to ship it now. The credit card will be disputed at this point.

Is this company really that dense? They have not answered my recent emails or refunded my credit card as I have asked.

Just to let you know this complaint will be sent to PC World, reviews.com, and other computer blogs based upon their actions in the next 24 hours.


Resolution Sought: A recap of my last complaint:

Consumer's Rebuttal - Posted 12/02/2010
Let me make myself very clear. I no longer want this order! I want my credit card refunded. Just refund my card! If the merchandise arrives, I will refuse it, because I no longer need it.

Company's last Response - Posted 12/05/2010
Customers order has been shipped as states on website.

I will state AGAIN!!!! REFUND MY CREDIT CARD CAN CANCEL THE ORDER! GOT IT??? DO NOT SHIP THE MOTHERBOARD.
Date Problem Started: 11/20/2010
Date of Transaction: 11/14/2010
Amount in Dispute: $127.52
Invoice Number: 9672
Complaint Type: Customer Service
Product or Service: What Service? Ignore Service. They are very good at that.



Are these crooks really that dense????
"

"Please beware if you choose to do business with this company. I will never purchase another item from this company. I ordered a rare motherboard. The part they shipped me was a different part number than the item I ordered. When I questioned the order, they argued with me that they shipped me exactly what I ordered. I had two engineers at my company verify the part. It was absolutely not what I ordered. After a long process of disagreeing, they finally issued an RMA so I could return the boards and get what I ordered. I returned the parts on 6/4/10 and never heard another word from them. They never sent the replacement parts they promised. Several requests for information and response on their support site, ref Order# 7775, have gone unanswered. I have tried for months to get a response.

Per their skeptical response, here is the order number: Order# 7775. Order total $748.65 The RMA number they gave me was: RMA PCP8013."

"This one horrible company I wish I never had to deal with. The motherboard that I ordered from them has never arrived. Because of them I have lost my customer, the sale, time, effort and I have yet to get my money back through my credit card dispute process. The customer "no service" was absolutely ridiculous. No-one answers their phone. Their "chat" system isn't working either. But even without helping their customers they could avoid most of their problems by being honest, but that's not the path they chose so hence the review! Give yourself a favor a choose another company to order from even if it costs a little more now, it will save you a LOT in future."

"Deleting my original bad review although I stand behind every word I said. Just see no point in arguing here. Other reviews for this company say it all."

"NEVER RECEIVED THE PRODUCT I PAYED FOR AND DID NOT GET ANY REFUND!!!!!!

I contacted them multiple times and they are still procrastianting and never refunded my money!!!

They are plain robbers.....I am taking them to small claims! Avoid this company in all means!!


See my email correspondence:

Hi! I placed this order over 2 weeks ago and I haven't recieved the product:
Samsung SP0822N 80GB ATA133 7200rpm 2MB Hard Drive.

Please, explain!


****@**** wrote:


Hello Mr. Raychev,



We are currently checking with our shipping department with the status of
this order. Once we receive the reply we will forward any information we
have on your order.



Thank you

Pc Planet Systems



_____

From: Radoslav Raychev [mailto:****@****]
Sent: Wednesday, October 20, 2010 1:42 PM
To: ****@****
Subject: Re: order # 8869



Please, respond to my message!

On Tue, Oct 12, 2010 at 12:08 PM, Radoslav Raychev
wrote:

It has been over 2 months and I still have not received the product I payed
for!!!! Please, respond asap! If you cannot deliver the product, please
refund the full amount plus all associated interest fees and taxes!!!





On Sat, Aug 7, 2010 at 1:35 PM, wrote:

Hello,





These are discontinued items in the US market and not available anywhere. We
had to transfer your order from our warehouse in China and can take 5-8
business days to arrive.







These units are in OEM packaging (bare product only meant for replacement
with no accessories).





The time frame is listed on website, products page and at checkout the time
needed for these units.





The shipping method you chose at checkout will be once we ship from our
warehouse in California.



Your order is in transit.

Thank you



Pc Planet Systems


please, refund my money including all applicable taxes and calculated apr 19% to my credit card immediately!

Hello Mr. Raychev

Please allow 3-5 business days (Custom time frame for banks to process)for
your refund to show on your account. We have forwarded your account to our
collection /Accounting department.

Thank you
Pc Planet Systems

-----Original Message-----
From: Rado [mailto:****@****]
Sent: Thursday, October 28, 2010 10:57 AM
To: ****@****
- Show quoted text -
Subject: RE: order # 8869

please, refund my money including all applicable taxes and calculated apr
19% to my credit card immediately!

****@**** wrote:

>Hello Mr. Raychev,
>
>
>
>We are currently checking with our shipping department with the status of
>this order. Once we receive the reply we will forward any information we
>have on your order.
>
>
>
>Thank you
>
>Pc Planet Systems
>
>
>
> _____
>
>From: Radoslav Raychev [mailto:****@****]
>Sent: Wednesday, October 20, 2010 1:42 PM
>To: ****@****
>Subject: Re: order # 8869
>
>
>
>Please, respond to my message!
>
>On Tue, Oct 12, 2010 at 12:08 PM, Radoslav Raychev
>wrote:
>
>It has been over 2 months and I still have not received the product I payed
>for!!!! Please, respond asap! If you cannot deliver the product, please
>refund the full amount plus all associated interest fees and taxes!!!
>
>
>
>
>
>On Sat, Aug 7, 2010 at 1:35 PM, wrote:
>
>Hello,
>
>
>
>
>
>These are discontinued items in the US market and not available anywhere.
We
>had to transfer your order from our warehouse in China and can take 5-8
>business days to arrive.
>
>
>
>
>
>
>
>These units are in OEM packaging (bare product only meant for replacement
>with no accessories).
>
>
>
>
>
>The time frame is listed on website, products page and at checkout the time
>needed for these units.
>
>
>
>
>
>The shipping method you chose at checkout will be once we ship from our
>warehouse in California.
>
>
>
>Your order is in transit.
>
>Thank you
>
>
>
>Pc Planet Systems
>
>
>
>hu, Oct 28, 2010 at 11:10 AM
subject RE: order # 8869

hide details Oct 28 (12 days ago)

Hello Mr. Raychev

Please allow 3-5 business days (Custom time frame for banks to process)for
your refund to show on your account. We have forwarded your account to our
collection /Accounting department.

Thank you
Pc Planet Systems
>
>
>

Reply

Forward


Reply
|
Radoslav
to sales

show details Nov 5

It has been over 3-5 business days and I still have not received my refund! You collected money from me for a product you do not have and kept the money for over 3 months!! I am not sure what kind of business you are running, but this is outrageous! I will have to take legal actions. If I do not receive the money by early next week, I will have to pursue legal actions and file a formal complaint to FTC. Please, respond ASAP!

"

"Well I to ordered a motherboard from these people and am very disapointed in their customer service.I has been over a month since I ordered the board and have recieved nothing but a run around.You call their # all you get is a automated message telling you to go to their website to check the order status. When you email them you get this (i'm sure it's also automated) message.
Hello,
These are discontinued items in the US market and not available anywhere. We had to transfer your order from our warehouse in China and can take 5-8 business days to arrive.
These units are in OEM packaging bare product only meant for replacement with no accessories.
The time frame is listed on website, products page and at checkout the time needed for these units.The shipping method you chose at checkout will be once we ship from our warehouse in California. A delivery tracking information will be sent to your account.
Thank you
Pc Planet Systems

Well it's been a far cry from 5-8 Business days it's been 36 days to be exact and still no tracking # or board. I will give them 5 more days then I expect them to refund my money.I will be contacting my states Attny Generals office and the BBB and Visa to dispute this if not.Their customer service is less than desirable.All it takes is a little communication!
Steve Irish"

"Here goes...On 8/24/10 I ordered a motherboard from PC Planet Systems. All order confirmations were received in a timely manner. I received a tracking # in a timely manner. I received the motherboard in about 8 days. I had no complaints, that is until I opened the box that contained the motherboard. I did not even open the plastic that contained the mother board. I could see through the clear plastic that it wasnt the one I ordered. It was nothing like the motherboard I ordered. I contacted PC Planet Systems regarding this and I received a response that I did receive the motherboard that I ordered. I responded to the email with links to what I ordered and what I received. The 2 were obviously different. I then received a response with a link to request and RMA and ticket dispute page where I could post back and forth between PC Planet Systems and myself. I received an RMA # and was told to return item for an exchange. I requested a return label on 9/1/10 with no response. I requested it again on 9/2 with no response. And again on 9/3 with no response. On 9/7 I shipped the item via USPS priority with tacking and confirmation of delivery. PC Planet Systems received the return item on 9/9. I posted on the website that I would be billing them for the cost of return shipping. I finally received a response that I would be credited for the shipping charges. I have received no other responses from PC Planet Systems. I informed them that I did not want store credit if they did not have the motherboard that I ordered in stock. I want the motherboard that I ordered and that is all. As of today, I have had no responses. Now, they have my money and the motherboard. I have already filed a claim with my CC company. This is completely unprofessional and not a way to run a business.

This is an update to my post. I finally received a post, but only after I posted on the reseller site. This was there actual post,"We would appreciate the disrespectful non truth accussations you are making on the resellers site." According to their post, they like what I said about there business practices. Hilarious."

"Don't buy anything from this company. Ordered what was advertised as a new ASUS motherboard that was no longer being produced. It was important to get the same board, because of the functions this workstation performs. Waited 2.5 weeks for it to arrive and when it finally got here it was obviously a referb (after market solder points and dust bunnies that only accumulate in a working PC), which the website did not disclose. When we installed the board the fans would spin, but no post or beep codes. Tried board with known good processor, power supply, RAM, and hard drive with no success. Attempted to contact company for a RMA, but no one will respond to my request. I have just left the final message for them to return my call. It appears that they avoid answering your request until after 30 days then say it is the consumers fault for not following their policy. If I don't hear from them today I will have to dispute the charge on our credit card. Again I would not buy anything from this company and I wish I would have checked here before buying anything from them.

Updated 9/2/10: Sir or ma'am you are a liar! We have not received the instructions to return your defective product. We have continued to monitor your website using your tracking ID: and nothing has been updated. We have not received an email from your company since we opened the RMA on 8/20/10. Furthermore, OEM stands for Original Equipment manufacturer that does mean refurbished. I find it funny you or your company responds to these boards within 24 hours, but your customers hear nothing from you or your company when they have a complaint or issue. If you spent more time taking care of your customers you would not have to spend so much time justifying your company’s faults. Yes I will recover the funds and if you would like your defective misleading piece of garbage back send me a prepaid shipping label and I will be happy to send it back. In conclusion you claim to have many satisfied customers, but I am hard pressed to find anyone with something good to say about your company on this website or any other. "

"It appears my previous review was deleted.

In short, ads do not say if a product is in China or USA. My product was in China and took over 3 weeks to arrive. Actually I'm not sure if it ever arrived since I told them to cancel the order unless it could be shipped with a tracking number to me by July 30. I received no notification either way. I called Master Card to dispute the order Aug 3 and got a credit. The charge had been placed July 16. "

"My advice: STAY AWAY FROM THIS COMPANY. I was misled by the Better Business Bureau accreditation and B rating. On 12 Nov 10, ABC News and 20/20 reported Los Angeles BBB ratings are meaningless "pay-for-play," giving examples of fictitious companies obtaining high ratings. Mid-May 11, PCPS lost BBB accreditation when BBB revised PCPS rating to C.

You should read ALL recent reviews of PCPS before ordering from them. Websearch reveals many complaints indicating PCPS supplies used equipment to unwary customers expecting new OEM equipment, that after return of defective equipment PCPS routinely stalls for months, and that PCPS ignores customer contact inquiries into order status or responds only infrequently. Other issues: PCPS may not handle credit card information securely; also Google analytics also warned me repeatedly of malware on portions of PCPS website, but as of January 2011, webpages producing such warnings appear to have been removed from website.

Physical address. PCPS is registered as California business entity 200819810249 at 1051 Placid Dr Corona CA 92880, apparently private residence, to which PCPS asked me to return nonfunctional product; PCPS also holds Corona business license 641905 at Placid Dr address. Placid Dr address is zoned "R1-7.2," indicating single family residence, with home occupations allowed. Costa Mesa informed me in Jan 11 that address on BBB website (2973 Harbor Blvd Suite 379 Costa Mesa) is maildrop: it seems to be mailbox at UPS store. Address on PCPS website (229 Albert Pl Suite B Costa Mesa) seems incorrect: in Jan 11, Costa Mesa informed me PCPS held business license BL029934, only from March 07 to February 09 and only at Albert Pl. In Mar 11, my letter to Albert Pl was returned as undeliverable. In late Apr 11, PCPS removed Albert Pl address from webpages. PCPS also used Albert Pl address for domain registration, until early Apr 11, then hid company location behind proxy registration.

Ordered graphics card in late June 2010. Received prompt, courteous, and accurate reply to inquiry about order status two weeks after order. Graphics card arrived about 12 business days after order, slower than 5-8 business days suggested by website. Temporary power connectors differed from expectation (two 1x-molex-to-pcie rather than two 2x-molex-to-pcie). Graphics card stopped working after about one week. Requested and received RMA. Eleven days after UPS delivered graphics card to Corona, no response from company. Contacted them. Was told I could have store credit or replacement. Was further told product was discontinued and replacement would be slow. Elected store credit. Tried unsuccessfully for several days to use store credit without authorizing further charges to credit card. Finally submitted store credit order by email and was informed PCPS would process. PCPS website promised shipment within 24 hours (for ordered generic sleeving and firewire) or within at most few days (for ordered fans and Cat5e cable). But for about two weeks after order, heard nothing from PCPS. Contacted PCPS at several times regarding order status without immediate response. PCPS finally responded that it was attempting procurement. On 6 September, gave up and requested refund. Here is PCPS 7 September response to my refund request:

BEGIN_QUOTE
Hello, My Name is Sean (name removed) Manager of PC Planet Systems RMA Dept, our legal dept asked me to personally handle this RMA, After reviewing all the posts you have made, I'll start explaining you our rma procedures, The product you had returned has tested OK WITHOUT ANY signs of being Faulty or not working, still our RMA Dept Gave you the option to Accept a store Credit our product replacement (EVEN AS EXPLAINED BEFORE THE PRODUCT RETURNED BY YOU WAS IN FULL WORKING CONDITION) the products you selected had been transferred from our warehouse in China and are scheduled to be shipped out to you between 09/07/10 to 09/08/10, AS IS CLEARLY SPECIFIED IN OUR TERMS AND CONDITIONS THAT YOU AGREED AT THE MOMENT OF PURCHASE ANY ORDER ABOVE $100.00 IS NON REFUNDABLE, THEREFORE YOUR REQUEST FOR A REFUND WILL BE DENIED, ALSO I WANT TO SPECIFICALLY POINT SOMETHING THAT HAS COME TO OUR ATTENTION, FOR SOME REASON YOU ARE UPDATING THE POST OF YOUR ORDER IN RESELLER RATINGS AT THE SAME MOMENT YOU REPLIED TO THIS TICKET, WE WOULD LIKE TO THINK YOU ARE NOT DOING THIS AS SOME KIND OF THREAT OR FORCING US TO HANDLE YOUR ORDER DEPENDING IN YOUR REVIEW, LET ME EXPLAIN TO YOU THAT WE HAVE A LEGAL DEPT ALREADY INVESTIGATING THIS ISSUE SINCE WE ARE NOT AT FAULT, YOU STATED SOMETHING (PRODUCT NOT WORKING) WITHOUT ANY KIND OF PAPERWORK OR COMPANY'S INVOICE STATING YOUR POINT, FURTHERMORE THE PRODUCT RETURNED BY YOU WAS IN 100% WORKING CONDITION, LASTLY AND IN REGARDS OF THE SUPPOSED RESIDENTIAL ADDRESS YOU MENTIONED, THAT IS NOT A STORE, THAT IS NOT A COMPANY , THAT IS OUR TECH DEPT WHERE ALL THE RMAS ARE HANDLED BY PROFESSIONAL TECHNICIANS AND IS NOT BEEN USED FOR ANY KIND OF BUSINESS MENTIONED BY YOU, OUR COMPANY IS BASED IN COSTA MESA CALIFORNIA AS CLEARLY EXPLAINED TO YOU., AT THE MOMENT YOUR REPLACEMENT PARTS ARE SHIPPED WE WILL UPDATE THIS POST WITH PROPER TRACKING INFORMATION
END_QUOTE

Update 10 Feb 11: On my attempt at 3rd party dispute resolution, company responds that I have had store credit all this time! But they still haven't fulfilled the store credit order I submitted five months ago

Update 23 Mar 11: I just posted my review of "PC Planet Systems, LLC" at Trustlink. In immediate response, PCPS posted my name and said "We also encourage any company planning to do business with this person to contact us for proper feedback before accepting or taking any order." Websearch suggests similar attempts to intimidate and embarrass other customers.

They have hundreds of dollars of my money; I've got almost nothing to show for it"