"Tue 9/13/2011 9:41 AM

Thank you for your order received today at http://www.pcplanetsystems.com/abc/.

Your reference number is 11736.

These are the products you have ordered:
Asus P5N73-AM Core 2 Quad/ GeForce 7050/ FSB 1333/ DDR2/ A&V&L/ MATX Motherboard Qty: 1 $79.55 Goods Total: $79.55 Fedex/UPS Ground: $22.50 Total Order Cost: $102.05
______________________________________________
Tue 9/13/2011 4:08 PM

Dear Patrick Landers,
Your Order 11736 has been Approved.
We have Verified your Information and Processed your Order.
We have Sent Your Order To our Warehouse and it Will be Fulfilled ASAP.
We Will Contact You Again with the tracking number When your Order is Shipped.

Thanks again for doing business with us!!!.

The PC Planet Systems Team
=========================================
Please do not reply back to this autogenerated email
Thank you
The PC Planet Systems Team
________________________________________

Product arrived 10/04/2011
Item was DOA, called number no human. Advised to use online support.

http://www.pcplanetsystems.com/hesk/ticket.php?track=RY5XZZVWS

Please review the above url. Board is DOA and fighting now to resolve the issue."

"Wow are these guys a scam. Just like others I ordered a motherboard which they claimed to be new. Man was it ever not. check out website to see more details. Pictures of the new motherboard they sent me. I have plenty more. I also have some contacts ordering motherboards from them just to take them down for there scam of claiming they are selling NEW and not offering refunds claiming they are NEW.

Took over 2 weeks to get it and they claimed they would send a tracking number which they did not. Motherboard looks like it was in the trash before they sent it. They also removed the serial number from motherboard so it couldn't be matched to the invoice serial number they have. What a joke of a company.


As of 4-6-11 I have received a refund from the company.

Make sure and report them to the BBB also."

"DON'T!
As simple as that.
They canceled my order 2 minutes after receiving it and explained in an email template that it was either because
1. I canceled it (which I obviously didn't)
2. They tried to contact me about something and couldn't (which they obviously didn't).
They don't have the items in stock and simply pretend to, so they can get your credit card details.
STAY AWAY!!!
They also state in their terms that THEY DO NOT REFUND ORDERS OVER $100!!!

****************
Here is their reply:
Your order has been DECLINED DUE TO THE FACT YOU HAVE PROVIDED AN INCORRECT BILLING INFORMATION, WE DO NOT PROCESS CREDIT CARDS THAT ARE BASED ON ISRAEL, AND ALSO DUE TO THE ATTITUDE OF YOUR EMAIL WE ARE CANCELLING YOUR ACCOUNT WITH US, WE RESERVE THE RIGHT TO ACCEPT OR DENY ANY ORDER, LOOK FOR THIS UNIT WITH ANOTHER TECHNOLOGY VENDOR AND ALSO FOR YOUR INFORMATION WE DO HAVE SEVERAL UNITS IN STOCK FOR THAT MODEL.
******************************
and mine:
If there is a billing problem, you can send an email and say so, not cancel an order and claim that you tied to contact, when you didn't.
Also, if you don't process cards from certain countries: SAY SO! why do you have a country in your drop-down menu that you don't accept payment from?!
And I will go and buy it elsewhere, even at double the price, for a fractionally better service. It's no wonder all your reviews are bad.
**********************
To that I add:
PRESS THE CAPS LOCK KEY!!!!!!!!!!!!!!! :)
Aren't they the ones to jump and say that everyone's a FRAUD when all their reviews are the same...pathetic.
Oh, and yes, I have a shipping box in Cali. you should get one too at http://bit.ly/USAmailBox
Also - doesn't it seem odd to you that they disclose the names and addresses of their clients in forums and review sites??! Don't trust this business.
**************
OMG this is a never ending saga with these guys.
They simply do not understand.

YES I AM FAKE.
I DIDN'T WANT TO BUY ANYTHING FROM YOU.
I DO NOT EVEN EXIST.
I GAVE YOU FAKE CREDIT CARD FAKE ADDRESS, IN FACT EVEN THIS REVIEW IS FAKE.
YOU ARE THE BEST- I TAKE IT ALL BACK. EVERYONE, PLEASE BUY FROM THESE PEOPLE IF YOU WANT TO RECEIVE CAPS-LOCKED REPLIES TO WHY THEY ARE UNABLE TO FULFILL YOUR ORDER IF YOUR BILLING ADDRESS IS DIFFERENT FROM YOUR SHIPPING ADDRESS.
ANY BY THE WAY, I ALREADY HAVE THAT PRODUCT "I COULDN'T FIND ANYWHERE ELSE" CONFIRMED AND SHIPPED TO ME FROM SOMEONE THAT IS NOT YOU.
OH, WAIT, I AM A FAKE AND I DON'T REALLY NEED PC HARDWARE AT ALL.
I AM JUST LOOKING FOR REASON TO WASTE MY TIME REPLYING TO COMPANIES LIKE YOURS INSTEAD OF WORKING.
FAKE FAKE FAKE FRAUD FRAUD FRAUD.
PC PLANET SYSTEMS ARE THE BEST.
THEIR SERVICE IS GREAT.
SPEND ALL YOUR MONEY WITH THEM.
A BILLION STARS TO YOU SIR!
DON'T BELIEVE THE 70+ OTHER REVIEWS HERE. THEY ARE ALL FAKE TOO. IT'S A CONSPIRACY AGAINST THE ALL WONDERFUL PC PLANET SYSTEMS.

** CAPS LOCK IS THE KEY BETWEEN "TAB" AND "SHIFT" ON THE LEFT OF YOUR KEYBOARD. PRESS IT."

"Ordered a motherboard from them on 8/25/2011. They charged my card and confirmed my order via email. It is 9/21 and I have still not received the motherboard I ordered or any status what so ever from them since the order confirmation email. I sent an email requesting a status on 9/15 and received no response. I called their "Customer Service" number and it went straight to voice mail. So I sent another email today as well.

I should have checked their ratings prior to ordering from them. They seem to be all about blaming their customers for their poor performance. Here is a suggestion, don't take orders you can't fill. If the product is no longer available just say so. I have been buying online for more than 10 years now and this is without question the worst company I have ever dealt with.

I am just going to go file a dispute on the charge with my bank. These guys appear to be a scam.

Update 9/21/2011: Within minutes of posting my original review I got an email cancelling my order and my "account". Had they been that responsive back on 9/15 this review would not have been necessary. And as predicted in my original review based on other reviews, they attacked me personally calling me a liar. Do your self a favor and avoid the aggravation of ordering from these guys. Not sure what their story is but the only thing they do seem to respond to is their negative reviews. What really cracks me up in light of their response below is the email I received from them:

Dear Nelson Garrett,
Your Order 11559 has been Cancelled.

Any order can only be Cancelled for one of two reasons:

1. You contacted us and cancelled the order
2. We saw that there was a problem with the order and were not able to get in touch with you, and thus we had to cancel your order after trying to Verify the information you had provided to us.

We regret that we have lost this order. However; we would love to retain you as a customer. Please reconsider us in the future.
Unfortunately, once an order has been cancelled it cannot be reinstated.
If you wish to reinstate the order, you will need to visit our website and place a new order. We regret any inconvenience this may have caused you.

=========================================
Please do not reply back to this autogenerated email

Thank you

The PC Planet Systems Team" "

"Avoid this business like the plague! I ordered a new mother board from them. Gave them my credit card number, etc. I later canceled the order have requested a refund. Have sent e-mails with no response. I have since found out they have a no cancellation policy. Since they have my money I want my motherboard."

"On June 17 I have ordered a motherboard which they were unable to deliver, although I received confirmation that my order had been approved. They would order it in China. On july 19 They informed me that the units were damaged and that I could get a refund if I wished to or wait another week. I informed them that I could wait another week. As it took more than a week I asked for a refund. On August 3 I was informed that the order has been cancelled. After this date I have asked several times for my refund but did not get a reply from them. I cannot believe that I have lost my money as easy as this. Is this why people are afraid tho shop on internet? Hopefully I will get a reply and get my money back.

I live in the Netherlands Antilles and as some US Companies do not deliver their goods in the Netherlands Antilles I had to apply for a mail box in the USA. I have used the sevices of www.getezone.com for my shipping address, which has worked out perfectly till now. I pay a fee for their service. Of Course my billing address is in the Netherlands Antilles where I live.
The problem is that you guys did not react on my emails as to when I will get the refund. It's all about communications. As stated in your reaction on my review it will take about 20 working days to process the refund I will wait patiently till about the September 21. It would be helpfull if you could send me a confirmation when the refund has been processed.
Thanks. "

"I needed an outdated/discontinued motherboard, vintage 2005, a GeForce6100sm-m by ECS. I saw they had an "OEM", that was ok, I needed the part not the cables or manual. It was priced at $71.00, that was ok, shipping was $18.00 for FedEx ground, that was a little pricy. But they had it and I needed it, I ordered late on 7-27-11. I am not a reseller nor a computer repair business, this motherboard was for a relatives computer.

I received it today, Saturday 8-13-11. It was listed on their site as an "OEM" part, but I got the box with the manual, CD, cables. The board looked new, with no signs of wear, it was in an anti-static bag too. I installed it in the computer I got it for and it is working fine, no problems.

Overall I am happy with the service and the product I ordered, the motherboard had been discontinued 5 years ago and pcplanet systems had them. I would do business with them again and recommend them to anybody who asked me.

Steve

edit: added order date
edit II: added more info for clarification, "I am not a reseller nor a computer repair business" "

"STAY AWAY!!!

This company shipped a SALVAGED motherboard that they sold as NEW. Then refused to take it back. Offered to send it back to them since I had already charged back to the credit card, and they stated that they would send us to collections.

Company individual who was corresponding was rude and would not even provide his name. Would not even cancel the motherboard that hadn't even shipped yet. Should have looked for reviews before I purchased, but didn't. My mistake, what a JOKE of a 'Company' - SAVE YOUR MONEY AND YOUR TIME!"

"I ordered a mother board over a month ago.I have put in several 'cases' through the online help pages. The email I get says I will be contacted in 24 hours, which I never have. Unable to contact PCPlanet, no response from them. It looks like I'm going to take a loss on this one.

For those that read this, stay away from this company, they are not worth it!"

"I am in agreement with the complaints posted on this site. I ordered a motherboard on 6/25 (approved 6/28), and requested information on shipment July 8 through their email address. I knew the product wouldn't be in by July 8, but I had fully expected to at least receive a tracking number. The email I received in response stated that my product was in the shipping department and would be sent out early the next week (the week of July 11) and the shipping department would update my account with the tracking number. This is July 21 evening and my account has still not been updated- I have not received a tracking number. I emailed again on July 12 evening to request further information on the order, and the company hasn't even responded to that request to date- 7 business days later. My product is not listed out of stock and does not state "contact a sales rep" next to it. Rather, as PC P Systems likes to say, it "clearly states" the product will be shipped to me in 2 to 8 business days. Even on the outside of that, say 8 days, plus let's give UPS 10 days (which it never takes them that long) to ship. Tomorrow should be my ultimate date of receipt (I counted Saturdays for UPS, because they work on Saturdays) would be tomorrow, and I haven't even received a tracking number yet!!!

No one is ever available on their live support. No one answers either phone number. Before I shopped their company, I checked their reviews and must have hit the "rose colored glasses" filter, because while I did see mixed reviews, there was a balance between positive and negative reviews. Now when I check again, the majority of the reviews are very negative and sound exactly like mine. In my last email I even stated I would like a response because I was not confident in ordering from them in the first place because of the mixed reviews I found. I thought that this may stir some commitment to customer satisfaction, but it did not.

Very shameful to see that they are quick to answer customer posts here with unprofessional responses that put all the blame on the consumer. They should use that time to answer their phones, emails, and to actually fill customer orders in a timely manner.


I have the documentation from my bank and your company stating when I placed my
order, when the order was approved and when you were paid. My dates are correct. By
the way, while I actually have you, any chance on getting that tracking number? If not, a
refund of $200 dollars is due promptly.



3rd response: Post it there, then- I've been waiting for that since 6/28.


4th response: I wouldn't be posting this here if you answered my emails or if you answered your phone. Has my product been shipped? If it has, post my tracking number in my account. If it has not, I demand a refund in full, now. "

"Please DO NOT order from PC Planet Systems. I, like so many others, have been ROBBED by this shady company. I ordered a motherboard on 6/24, and after 3 weeks still hadn't recieved my product. I contacted the seller, who hadn't even billed me yet, although they claimed that my credit card was "authorized" OK in the email, and the seller never said when they would ship my item. I requested a refund, to which they PROMPTLY replied that they did NOT give refunds. So I requested they not charge my card at all since it hadn't been billed yet, and they said they would charge me 30% restocking as well as a shipping charge even though they hadn't even shipped my item yet. As it sits now, they are essentially holding my credit card information ransom and threatening to bill me either the full amount or 30% restock fee, and I still have no information that my item was ever shipped or that they ever plan to ship it. I have repeatedly informed them I plan on contacting my card issuer in this matter as they cannot rightfully charge me after they've violated their terms of service, which state total delivery times will not exceed 10 days!"

"The absolute worse company to do business with. It feels like this company is 1 moron working out of his parents basement.
I placed my order on 5/8/11 before I read the reviews. Bad mistake! on 6/8/11 I sent pcplanetsystems an email asking about status of my order. They responded on 6/9/11 stating that my order would be shipped by the middle of the next week.
Guess what it is now july 2 and still no motherboard and they haven't responded to my latest emails.
Avoid this joke of a company at all costs


well what do you know! They will not respond to a email, but jump quickly at a review. So lets review their reponse. They say I don't understand the time frame in their ad, the ad says 5-8 days until they receive and then ship, I waited almost 2 months until I complained. And then they say they refunded and canceled the order. Well just this morning the order on their website was still active and my credit card was still charged. This company is just a complete waste of time and oxygen

Wow! Boo Hoo I have been banned from a paying for, but not getting what I order, from a fraud of a company. That is going to really make me feel bad. Oh wait, I am over it already. You guys are really pathetic!

Since PC Planet seldom responds to emails, I have never received any notice that my order was canceled. When I go to their website it still lists my order as approved. I called my credit card company and they have no records of any refund. I think it is time to take this complaint to a higher level."

"These guys are a joke.

They will not let me cancel an order for stock they do not have.

I am disputing the credit card charge and according to them they have turned me over to their legal department and have place my companies name on some list that says not to do business with us."

"I have just had a HORRIBLE experience with this company. I reviewed the other posts on this site and it appears everyone else has received the exact same treatment. I am more than happy to provide the details of our experience to this extensive list, but I assure you they are very similar to those you have already read.

My 1st email:

"To Whom It May Concern:

We placed an order on 5/26/2011 and it has still not been received. The reference number is 10702. Please advise when this part will arrive. It is for a customer who is not happy about the length of time the shipping is taking."

PC Planet's Reply:

"Hello

The time frame for that product to ship is clearly stated in the products page (5 to 8 business days) it has been transferred from our warehouse in China already and should be shipped out to you by mid week,. The product you ordered is a discontinued product from the US Market several years ago and that is the only way to gathered and ship, you have placed the order on 05/26 and it was processed on 05/30, at the moment your order is shipped, our shipping dept will update your order status and post tracking information in your account."

I feel 'clearly stated' is only a matter of opinion. However, I did review the site again and it did state 5-8 business days so I moved forward to what was most important, receiving the item.

My 2nd email:
"I do not see a tracking number on the website. Could you please provide me a tracking number. This is for a customer order and I need to give them an arrival date."

PC Planets reply:
"That unit takes 5 to 8 business days to be shipped out to you, we processed your order as mentioned earlier on 05/30 it will be shipped out to you within 2/3 business day, at that moment our shipping dept will update your order status and post tracking information in your account."

My 3rd email:
"The order was placed 5/26. Today makes the 8th business day, and it will still be 2-3 more days for it to even be shipped? Once it is shipped what is the ETA?"

I feel this is a reasonable question to ask. The order hadn't even been shipped after 8 business days.

PC Planets Reply:
"We have processed your order on May 30th not the 26th that is date you placed you order, business days counts at the moment we review and process your order."

I know for sure that this was NOT stated on their site. I do not know of ANY business that the business days start when they review and process the order. I have always counted business days from the point of transaction. At this time I felt it was time to loosen the professionalism and just be blunt.

My 4th email:
"I don't believe your site clearly states when the business days start. After this order we will no longer be doing business with you.'

PC Planets reply:
"If the time frame is not suitable for you or you are not happy with our service, we can cancel your order right away and issue a refund, there is a lot of customers in waiting list for that product."

I never even mentioned canceling this order as you can see. You can also see in my initial email the reason I was concerned was because our business relationship with our customer is very important to us.

My 5th email:
"Our customer has been waiting and waiting, I NEVER mentioned canceling this order!"

My 6th email:
"Please provide your name and/or ID number, the name of your direct supervisor, and a contact phone number he/she can be reached."

At this time I had determined my professionalism was running low because of the way this was being handled. It was best for me to request to speak to a superior.

PC Planets reply:
"We are the Sales Dept of PC Planet and we take direct decisions about all the orders received, let us know."

Now I'm completely shocked! I would never imagine responding to a customer in this way.

So I try again. My 7th email:
"Okay, if there is a complaint about the Sales Department who is that escalated to? Are you not able to provide your name?"

I understand if he/she doesn't want to provide their name, however they should provide a superiors contact information.

I also added an 8th email for clarification:
"And, I don't understand what you mean by "Let us know". What decision needs to be made?"

PC Planets reply:
"Sir I am not sure what you need, we have already answered all your questions, also we offered you an order cancellation if you are not happy with our service, we will not keep replying your emails since we have hundreds of emails that are equal important as yours, please let us know what you need otherwise when your product ships you will receive an email and tracking information posted in your account."

Now I feel pushed to the side. Now I'm getting desparet for this part. 9th email:

"It's Miss. I ASKED FOR YOUR SUPERIORS CONTACT INFORMATION. You did NOT answer my question at all. You seem to be misreading everything I have written. You even ASSUMED a canceled order when I NEVER mentioned it a single time.

Just ship the product ASAP is all I ask. You don't have to respond anymore I understand you will not escalate this issue to any of your superiors and are clearly not interested in providing a positive customer experience in any way. I will simply escalate this to the BBB so your superiors can get this message."

PC Planets reply:
"We are going to cancel your order, you are being disrespectful with us, we reserve the right to accept or deny any order, please go ahead and contact the better business bureau we will reply there, your order is being cancelled now and you should receive an email confirmation of that, WE WORK REALLY HARD TO PROVIDE OUR CUSTOMERS WITH PRODUCTS THAT NO ONE ELSE IS ABLE TO GATHER AND WE STRIVE IN THE CUSTOMER SERVICE WE PROVIDE, We have not misread or ignore any of your emails we just simply replied to your questions.

Your order is now cancelled

Joshua

Manger (Pc Planet Systems Sales Dept)

PC Planet Systems"

I attempted to call this company several times and only ever received a voice mail.

Now I will tell you a little bit about myself. I worked in customer service for the last 10 years. I was a call center quality manager for 2 years. I have to say Joshua has provided the worst customer experience I have ever seen and is not concerned with providing or communicating a resolution to his customers. He did not exhibit any good customer service skills. These basic skills if not learned from childhood should have been taught in training.

I see that the responses on this site from PC Planet are the same I received in my email. I don’t anticipate a positive helpful response, and will likely get another response that justifies their ‘side’ of the story. I hope someone other than Joshua reads this post and can respond in a professional manner. All I ask is that someone cares. There is no need for name calling or unprofessional childish bickering."

"Please remove my name and address from the blog.
"