"Ordering was easy and delivery was extremely quick! Definitely recommend this company!"
"Everything was well packaged. The telescope was a little out of collimation during shipping. I like the improved focuser, more robust and solid, no wobble. Good price. "
"I have and excellent experience with Orion, from purchases to returns, as well as technical help. Would recommend them anyone who likes to gaze into the night skies."
" customer service was very good. It took a month but they delivered."
"I always appreciate the great service and quality of products they offer. Fast and reliable shipping."
"The company and staff are great. They were extremely helpful and kept me informed about each of my orders.
I highly recommend this company."
"I still don't know when, of if my order will be delivered. The latest postponement is until sometome in January. I have seriously thought of canceling this order. If it is postponed one more time, I will cancel it."
"Shipment received with damaged objective, not worth cost/hassle to return for warranty, requested info on ava!ability of replacement cell and cost, received immediate response with stock blurb on warrenty but no answer to my questions."
"All items were in stock and well (safely) packaged for shipping."
"Great service and fast shipping."
"Orion does great on getting orders out, but I am very dissatisfied with the quality of the optical tube I purchased.
The telescope looks very nice, but none of the screws hold tight (diagonals and eyepieces become loose with almost no touching them. Also the focused is very loose and will pull out unless the set screw is set very tight, then the focus see won’t move.
Optics are fine, but everything else is garbage. "
"It was delivered to the wrong address "
"This monopod was exactly what I was looking for and relatively inexpensive. It’s well built and extends to a perfect height for me. I’m 6 feet tall. I was surprised viewing through an unopened, monopod Amore stable view. It has a great grip. "
"Everything is in stock and placed on order. "
"Beautiful telescope but I decided to look for something larger. The return process was EXCELLENT! Thanks"
"Did not deliver as promised. Made me miss the eclipse with telescope. After research price higher than other options that did deliver!
Will not use or recommend you to anyone for life!"
A rep from Orion Telescopes & Binocu, CSOrionTelescopes, has responded:
“We do apologize for the issue with shipping, however we're glad to have processed a return and refund for the order. Please contact us if you have any questions.
”