"I purchased a new, region free 3d DVD from Movie Mars, Inc through Amazon.com. It would not work in my USA blue ray player. The message indicated that the DVD was from a different region. I contacted Movie Mars thru Amazon and received an email stating they would not accept the return because it had been opened. The packaging indicated nothing with respect to any region. So there was no way to determine without opening it that it was from another region. I called Amazon and reported the problem and they refunded my money. Movie Mars has not."
"Was sent the wrong movie and they refused to accept return."
"Horrible experience through AMAZON. 12 days to be delivered 30 miles. The tracking number was bogus. Claimed to ship pkg on July 18 for July 21 arrival. I checked on July 28 as it had not arrived. Amazon contacted the seller. I checked my account that night and saw that the delivery was changed to July 28 (convenient? Still bogus). Still no package. The next day the delivery had been changed once again to August 3. Pretty poor service when it was ordered in plenty of time for a birthday gift. I cancelled the order as it had not been received. It arrived July 30, after I cancelled the order. On the second delivery date change (with NO notification from the sender), I re-ordered the item from BEST BUY and it was delivered before the Amazon order arrived. According to Amazon I am "not eligible for a refund." If they are going to support vendors like this on their site, I will order from other agencies even if it becomes more expensive. The brand new item at BEST BUY was half price. I'm just ordering from the source next time instead of dealing with scumbag businesses. Movie Mars does NOT refund return shipping, even tho they did not deliver as they agreed they would and gave me no way to track the package. "
"Waited two weeks for my package. Said it was shipped.. Then on the day it was supposed to arrive I get an email with the refund. Horrible experience should of informed me way earlier. Made I seem like it wasn't there fault. Some real b.s."
"Be very, very leery if you should choose to deal with these people. Lots of promises, no delivery when it comes to said promises. I crossed paths with them on eBay. They had advertised a book, no picture and a somewhat generic description. Asked for a picture, received an excuse that the book was at another location. Not at all what was advertised in the auction.
These people are what is known as "bookjackers". They advertise things they don't have (hence the generic and unreliable description). When someone orders it, they buy the book from a legitimate seller, jack the price and then send it to you. This is why the description is generic and usually NOT accurate. They do not even know what they have sent their customer.
Be aware and avoid this merchant at all costs. "
"I ordered and received a new DVD from Moviemarrs. They sent it and it would not play so I asked for a refund. They gave two reasons when they denied my request. It is not supposed to play on sets anywhere except the five foreign countries they named (Japan, Europe ,etc.)
Second reason: Since I had opened the DVD it could not be returned (I assume they correctly guessed that I might have opened it because I learned it would not play). Otherwise how would they know I opened it because I still have it in case I leave Texas and go to one of the foreign countries in order to watch it.
"
"I ordered through Wall Mart, they used MovieMars to send me my order......I never received my order!!"
"I have been buying from this company for at least 10 years. I just bought a movie from them today. They always get my dvds to me in a timely manner. I think they used to be in North Carolina. I guess they moved to St Louis. I know the U City Loop well."
"seems like they are trying, by trying i mean they are failing across the board. 7 days to ship from order date, no confirmation of anything and the 3-7 day shipping claim, well that's wrong too, 10 days later (so i'm told).
If you have a problem or question don't bother sending an email via their site they won't respond in the 24hr claim, or at all 4 days later. contact phone number (as it's not listed on their site): ***-***-****
Honestly pay the extra $$ and get what you're after from a resource that doesn't ****!"
"Horrible company. Will not deliver as promised! Even stated to me that they didnt have my item as ordered! "
"I received the package in a white ripped plastic bag without any protection. Once I opened the package, several broken DVD jewel box fell out. The DVD was damaged. I was told I must return the damaged product in order to get a replacement. Once I got the prepaid return label, I sent it back. I sent reminder e-mail to replace Disney's Jungle Book DVD. Today, I got an e-mail that I will get a refund credit without any explanation why I will not get a replacement when I had written I want a replacement when I return the damage product. "
"Ordered a book for a grad class. Noticed it never arrived. Emailed them & they responded about a warehouse problem. Saw writing on the wall & cancelled. !st time I've had a problem ordering any book on line. One star instead of 0 because they responded to email."
"I ordered a DVD set two weeks ago for a Christmas gift!! I still have not received the item and when I contacted customer service they told me the item was not shipped yet due to a warehouse error and then an hour later said that it was sent and that it was on its way. This business is such a SCAM!! My item is not on its way, they just will not refund me for my ITE.."
"I ordered a DVD which would not work. When I sent it back, I received a message that they would NOT pay for return shipping because the region was was indicated on the site. (Amazon) So, for a matter of $3.20 which I asked to refund, they lost a customer. AVOID these people!"
"I ordered an item off of eBay, and was sent the wrong item. I immediately contacted them to let them know I either wanted my item ASAP or else issue me a refund. They said they'd send me a return label and the item would reach their warehouse in 2 weeks and then they'd refund my money, but they also told me that they couldn't email me to tell me my refund is on the way (suspicious. huh?). I was never originally told they use DHL (I wasn't aware DHL did domestic shipping) and they are slow. I paid an up charge for "Expedited Shipping" and should've received my item in 4-5 days instead of nearly a week. Now with repeated messages to the company thru eBay I get the same, robotic-like responses. These are ridiculous return policies. You should be refunded the money right away since it's THEIR mistake. I've filed cases with BOTH eBay AND their local BBB, so hopefully I'll get something out of it. I'm now out $37 (I'm tight on cash and can't afford to be out money this holiday season). I'll NEVER be using them again, as I've already purchased the same book elsewhere and got it in 2 days for LESS. "