"this company is a scam.... don't order anything thru them... after you pay for it they will send you a damaged product. It came late and in a 100 pieces. it is impossible to return the damaged merchandise... the phone numbers are dead ends. there is no email address on their website. in fact their website is just a front and will not help you in any way, it becomes a vicious circle to try to contact this company so you eventually give up like I did. Of course, you only have 30 days to return anything so good luck....
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"I have a similar experience with MovieMars.com as most do. They cancelled my order the day it was due to be delivered. No explanation given, and good luck getting a hold of these people. The reviews on Amazon are 100% not legitimate. It's not hard to figure out Amazon has fake reviews for most things. There is always like 100 positive reviews within a week, using the same key words. Amazon just wants money, and provides the illusion of being customer service oriented. There is a very high chance you will have a bad experience with the seller MovieMars. There are so many complaints out there involving this company. If you do business with them after reading all the bad reviews, it is your own fault. "
"I ordered a book and never received it. I tracked it and it has been sitting in the same place for three days. I have called and been hung up on twice, left voicemails that were never returned and basically ignored. Of course they already took the payment out of my account and now I am without the main Christmas present for my dad, three days before Christmas!!!!! I can NOT believe that Amazon puts their name on this worthless rip off of a company!!!!!"
"I wanted to give a nice vinyl to my boyfriend for Christmas so I bought one from them earlier this month. First of all, they didn’t even have a tracking method so that sounded fishy to begin with...but I had high hopes for this seller because it had such a high rating on Amazon. Turns out the day right before the expected delivery date I got a notification from them saying that I got a refund for the vinyl, even though I didn’t request one? I don’t want the refund I want the vinyl bruh lol. But yeah so I contacted them like what the heck happened and they were just like “oh sorry something happened with the product”. Like what? You guys decide to tell me this literally days before fricken xmas and now my boyfriends going to think I didn’t get him anything and now I’m going to feel bad that he gave me something n i’ll have to tell him “sorry it’s amazons fault” like no im not tryna deal with this ever again. Movie mars screw you i was really looking forward to getting him a nice present but noooo. Ruined my amazon experience now im going to be paranoid about every order online now. Wouldn’t recommend movie mars to anyone :("
"Item ordered on 12/2/17. When trying to track order using the tracking/order number they supplied, it firs said that the number provided was not formatted correctly, and therefore would not let me pull order up. On another attempt, it couldn't even find my order! All 4 of my e-mails were answered with the same canned, identical responses stating that they had been shipped and if not delivered by 12/15/17, contact them. As of today, 12/18/17...no response, no item!!! I am concerned that this company is running a big scam! DO NOT USE THIS COMPANY...STAY AWAY FROM THIS COMPANY!!! I have reported them to both Barnes and Noble Marketplace, Amazon and the Illinois Better Business Bureau."
"Ignores all messages- I tried to cancel because of the long shipping times and they continue to ignore me. Awful business! "
"Item I order has never been received ... I called a number of times no response ... I sent e-mails never no response ... "
"Twice Movie Mars sold me items on eBay, refunded my money and relisted the same item at twice the price on eBay again! Stay away! I have spoken to eBay about this.... let's see what they do... probably nothing! :("
"Never received my order,tracking was impossible, they took money out my accountba week after I paid for product forcing my bank account to go negative and was charged a $35 late fee. So now I gotta wait two weeks for a refund. So I lost $25 dollars for nothing. **** MovieMars."
"Takes forever to get anything from these people...And tracking number does not work...This will be the last thing that I get from them..."
"I should have checked this site before purchasing a DVD via Amazon through Movie Mars. Once the other reviewers have stated is what I experienced. Very confusing how the list DVDS in english for sale only to find out they do not work in North America and very short in response for any assistance. Will never use them again and I think Amazon has become so large, they cannot keep up with the service and quality of their vendors."
"Dreadful. I am amazed that Amazon would risk its excellent reputation by dealing through a hole-in-the-wall unit like MovieMars. I ordered a US movie DVD from Amazon. After a ridiculously long time to deliver I received a DVD programmed for another region. I complained to MovieMars and in return received a totally inappropriately worded arrogant response essentially saying that I had ordered a DVD for another region and that the incorrect delivery was entirely my fault.
I recommend that Amazon drop all relations with this junk firm."
"Sent the wrong book to me and never responded to my emails/voicemail's regarding an exchange or refund. Will never do business with them again. $20 down the drain"
"I ordered a wrestling DVD from them through Amazon and they sent me a DVD that won't play in my region. I saw nothing about different regions when I ordered it. I have emailed them and am waiting for a response. I have called as well and just got a recording saying that they couldn't answer my call at this time."
"Well if you look up the UPC, and read the fine print, they tell you it won't play in a north American player.........but if you amazon search your movie, click on new disc, and look at the list of companies selling that particular disc.....It doesn't tell you that it won't play in your player. You only find that out when you open it, put it in the player and read the incompatibility message. Then you go back to amazon, ask for a return, only to get an email from Moviemars telling you that you bought the wrong disc. You may return it at your expense and they'll give your money back. Well I just told them that I would keep the disc as a reminder to NEVER buy from them again. If it won't play in an American player, why would they ship it to an Arkansas address? Rip off! Read all of the negative reviews on this company....."