"Ordered 2 sets of handlebars. Listed as in stock and to ship within 2 days. Took 12 days to arrive. in that time I had 8 packages from other companies across the US delivered, and even one from the UK only took 6 days from order to delivery. No response to email inquiry until the items actually shipped."
"so fast, very nice, I recomend anybody"
"We recently bought a Burley trailer from modern bike. At first they did not have the item in stock and the customer service team was able to help us locate a similar item. Shipping was fast. Fantastic experience overall, and during the pandemic to top it off. Hard to beat good customer service when everyone is stuck inside, with the new trailer we will be getting outside again! Thank you! "
"I bought a unicycle at the beginning of the pandemic, and I received an email letting me know that the item was not in stock and would take a while to ship. I was given the choice of refund or waiting. I chose to wait and I am glad I did. I've been learning for the last three or so weeks and can make it down the block. :D thanks."
"I've never had an online order take so long to process. I ordered on May 21 and it's now May 27th. The payment hasn't even been processed! Order still hasn't shipped. The product is in stock as well. I strongly recommend potential customers give their business to another company. This company seems to be a low budget operation. They wont even answer their phone."
"I ordered some SPD cleat screws on-line and realized I ordered the wrong length. I emailed the next morning explaining my error to see if the order could be corrected prior to processing and shipping. I received a prompt reply and they were able to update to the correct part. Received the correct screws without delay. Thanks for the great customer service, especially during this COVID-19 health crisis."
"These guys are the best out there, web site speaks for itself, and customer service is Top Notch, second to none, I realized on a Friday at 3:30 pm that I ordered the wrong Brooks saddle, and needed to change order and would I get my order before Wed. due to club ride, well at lunchtime on Monday I was breaking in a new B-33, so 2 days early, that's Top Notch Service in my book. Thanks Andy and the rest of the guys that make it happen."
"I ordered 4/25 and the status doesn't update until 4/27 showing that it will ship on 4/28. On 4/29 still show shipping on 4/28. I call customer service on 4/29 because the ship date has passed and no tracking, and they tell me there was some error in their system, and it will go out for sure on 4/30 and maybe the same day. On 5/1, it's still showing shipping on 4/30. Never received tracking but charged my credit card. The site is making false promises on shipping dates and leads the customer on and on. "
"Was looking for 26" UST tires, not much available. ModernBike carries Maxxis Minions that while not UST, they are tubeless ready, and fit the bill perfectly. Order was shipped quickly, accurately, and at what I consider to be fair prices. Thanks!"
"I bought a Monorail at the sale price which I thought was a fantastic deal. The rack came very well packaged and was a breeze to assemble. It accomodates my 2 bikes and they are held in place with no wobble while driving, even over some dirt roads. The release handle may be the best part of the rack. I would definitely buy this rack again, even at the full price. Placing the order with ModernBike was easy and delivery came quickly. "
"I bought an E-bike with straight bars and since I'm 105 years old it was not the most ergonomic ride for me. So I ordered 5 inch risers, they were delivered in 2 days, exactly what I ordered (and needed...), 5 Stars!!!"
"I needed a replacement part for my Lezyne bike pump. Modern Bike had the part in stock and got it to me right on time. THANK YOU!!! Now I won't be afraid of a flat tire any more!!"
"I ordered handlebars that used to be manufactured with a 25.4mm size clamp, but the ones that were sent had a 31.8mm size clamp, which I couldn't use. Modern Bike corrected the problem quickly and I didn't have to pay for return shipping. "
"My heart rate strap broke, so I looked for a Wahoo Tickr. Since it was sold out at my usual spots, I tried modernbike.com. The purchase was easy, the communication was clear, and the package arrived promptly. I am very satisfied. Ordered on a Monday, in my hands for my Friday ride."
"Great Job Modern Bike! I found the exact product, a Delta XL cell phone carrier for my bike, I needed at a great price, and it was shipped to me in excellent condition. It arrived in just a couple of days and I was able to install it easily. Very happy and will work with you again!"