"I purchased a MX5500 as part of a custom built computer from Puget Systems.
The MX5500 was DOA!! It had a 3 year warranty and was 1 day old and broken! Weeks of back-n-forth,both with the computer manufacturer and Logitech, resulted in LT not doing anything to replace the package until the computer company proved it was the MX5500.
As a business partner with Puget Systems, they would NOT interface at all with them. They, LT, would NOT immediately replace the MX5500.
I use nothing BUT Logitech Laser KB/Mice and find their attitude very poor and their Tech Support even worse.
I will have to re-think using Logitech any further for my company and personal use.
This review is based on their Customer Service and Tech Support. Yes equipment fails but with it DOA and a 3 yr warranty, it should have been replaced immediately!!"

"Charged tax during the tax free weekend in NC.
Called in customer support to ask why; they said we don't issue refund (I hadn't even asked for one just trying to find out about their online policy which did not go with the NC policy). They didn't even care to ask for the order number.
Left a bad taste in my mouth! Will think twice about Logitech stuff in the future.

And where is the email/chat support? It's very inconvenient to do call though I didn't have to wait too long to speak with someone.

I am dreading having any issues with the product itself now and having to deal with the stellar customer service department."

"Logitech has some of the worst customer service I have experienced in some time.

1. Their website is broken, so the first time I attempted to order, I was given an error message and told the order hadn't gone through. I placed the order again and received two order confirmations.

2. As soon as I received the second confirmation e-mail tried to cancel one by e-mail because support was closed. Not a problem for most companies, but Logitech has split up their customer service and the department that can cancel orders doesn't receive e-mails, and has different hours than other customer service. A couple days later, after calling and spending ten minutes on hold I was finally able to cancel one of the orders. Or so I thought.

3. Logitech put delivery intercepts on both packages, so when I went down to the UPS depot I could see them sitting on the counter, but UPS couldn't give them to me. UPS policy doesn't allow the delivery intercept to be removed from a package. So now I'm sitting here with $400 in charges on my credit card, and no headphones. I call Logitech again. After another thirty five minutes with them on the phone, they agree to send them again, overnight, but they still have to go through their 1-3 days of order processing, starting on Monday, which means that I won't receive them until next Tuesday at the earliest, or maybe next Thursday.

4. After all of this, they refused to give me a discount on the order. They did switch it from scratch/dent to new stock, but I'm just throwing the packaging away and don't care about that.

5. The replacement order which was put in was sent to the wrong address and had the wrong shipping method selected (2 day instead of next day). This required significantly more time on the phone with them. And again, they refused to offer any sort of compensation. "

"I am buying the greatest gadget in the world; that's what I was thinking. I got the product in a week. Everything is great initially. The setup is easy. The connection is quick, etc... The problem is that the remote is not responding with the up volume button. So I called logitech technical support for the remote replacement. Appearantly, they are OUT OF STOCK on remote and RECOMMENDED to send the entire content back because logitech HAS THE WHOLE UNIT IN STOCK. I returned the box on March 9th; NOT REALIZING THAT'S WHEN MY TROUBLE STARTS. The package was delivered to return center on March 17. The status was set to send out but to this date, April 13, I haven't see anything or hear from them. By the way, I called them at 1:00 PM after my lunch. It is 20 minutes later, I AM STILL ON HOLD. One of the worst support I have called.

Update on April 13.
Finally, I give up the help line for waiting MORE THAN 30 MINUTES. I call the sales desk and get hold of someone immediately. IF YOU NEED HELP, DON'T CALL THE HELPLINE; CALL THE SALE PEOPLE.

Update on April 27, 2010 5:51pm.
As of now, they have my money and still no product. Support is horrible, put on hold for half hour. According to the support, I might have to wait for years... The person I spoke to is #58 - Nathan.

Update on May 14, 2010 at 1:28 PM
Another two weeks went by, NOTHING IN MY HAND, WTF. So I called again, this time, I am speaking to Mike, empployee ID #403609. He said there is not a single unit on stock. Hmmm, I think this might be dead for the market. It's not worthwhile to look at this product. In fact, with the support I am getting, I don't think any product is worthwhile from this company.

Update on May 27, 2010 at 16:32
I called again for status of MY SQUEEZEBOX. This time I got hold of Jerry. He put me on hold for 5 minutes and came back with the true status. He said the original return was setup with replacement on a discontinued product line. I would have to wait forever to get this one. He found the current production and scheduled to send to me overnight. The saga may end tomorrow. I will update...

Final Update on Jun 12 at 9:19 AM.
Finally I got the return product on Jun 1. Out of the entire support(what support?) staffs, there is no one care to check why a product take more than 2 months to fill. As it turn out that the product line was discontinued which the question I had asked each time I called. Jerry is the only one that resolved my problem; however, there is nothing can restore my faith with this company."

"Incident: 100318-001298
Keyboard was great while it worked, but Logitech support is terrible if you need to return a defective item.
I purchased a Logitech WAVE corded keyboard about a year ago and recently a few of the keys started sticking. I sent a support request to Logitech and told them the problems I was having; they then told me that I must have a defective keyboard and they would send me a shipping label and send it to them. I was informed that the WAVE corded keyboard was no longer available and would I accept a WAVE wireless? They even sent me the URL of the keyboard for me to see; I accepted their request and expected to have my defective keyboard replaced by the one in the URL. I received the shipping label and sent the defective keyboard back to them, but in the meantime before they even received my keyboard, I received a “Comfort Wave 450” corded keyboard from Logitech. This 450 is nowhere near as useful as the defective keyboard, it has only a few shortcut keys that are not programmable. The keyboard that I returned had many keys that could be programmed. I originally bought the WAVE keyboard because of a slight handicap I have in my hands and used the shortcut keys many times. This 450 keyboard is just a cheap replacement and I am not at all satisfied with it, especially after being offered the cordless model of the same one I returned. Logitech received my defective keyboard on April 1st, sent me an email telling me that they received it and would be sending me a replacement soon. I have no replacement as of April 26th, and no further emails from them. We finally heard from a new support person, he had us send the 450 keyboard back by pre-paid UPS; they received it on 05/05 and said they have released an order to send me the proper replacement. On 05/10, I finally received a replacement corded WAVE just like the one I returned."

"I ordered a laptop cooling fan with built in speakers. It shipped the next business day--no shipping charge!-- was very well packaged and works great. I would order from them again."

"Ordered their infamous Z5500s speakers for a great price. Was promptly shipped the next day. Fast shipment and I could not tell you how great these speakers sound hooked up to my PS3 for video gaming and movies. They truly immerse you into every sound of the game and will help you out with FPS. Especially pinpointing enemies. Battlefield Bad Company 2 sounds awesome. Especially on "War Tapes" Believe me they will make you a better player by just having surround sound. By having the THX certification you know you have great sound coming from them when watching movies, especially bluerays."

"Very satisfied...Fast shipping, Great customer service. Would buy again"

"Logitech is a great company to purchase from!

My item was ordered and shipped within 24 hours...received a GREAT deal from their website. Will definately purchase from them again."

"Order shipped fast, price was great! Would definatly reccomend buying directly from logitech.com! Definatly great company to buy from!"

"My recent purchase from Logitech was a great experience. Excellent sale and the item shipped free and arrived right away!"

"I purchased a new mouse from Logitech and got it without any hitches. Free shipping, fast shipping, good price. I couldn't ask for more. Logitech.com is a great place to buy things as well as get any software that you need for devices. I couldn't ask for more."

"Ordered a gaming mice because they are the only one that had it in stock and had a better policy. The shipping was fast, and packaging was good. However, I had to return the mice because I had finally fixed mine (a Logitech) thx to someone. I had to contact a customer rep via phone to get begin the return process. The process was ok, but wished there was a way to filled the info through an online process. Once I got the RMA number and the address to ship the mice back, it only took less than a week for the refund to be processed back once they received. it. This 1st experience was good due to their excellent return policy versus others where they charge some restocking fee. I look forward to future purchases @ Logitech.

For the Logitech products themselves, they have served me well due to their quality and reliability over 15+ of using various Logitech keyboards and mouses. I will always continue to buy and try out the latest Logitech products. "

"I've purchased several Logitech products from various vendors. Most recently I bought an EX110 wireless keyboard/mouse combo from newegg.com. (It's a great product at a good price.) I've had little cause to deal with Logitech directly, but had to in this case.

The keyboard had a noticeable warp to it. Newegg could not handle my return, as I had cut the bar code off to mail in for a rebate. (Another reason to hate rebates.) I called Logitech and an obvious non-idiot answered the phone, listened to my problem, and quickly made a judgement call to send me a new keyboard.

Although Logitech should technically take a hit for a badly manufactured product, they scored many points by having a reasonable and direct support process. If the rebate comes in it will be a near perfect interaction.

Edited to Add: I got my rebate in the industry-standard sluggish fashion.
"

"Easy ordering, nice relaxed customer service, received the product fast."