"There is absolutely no way possible to contact these people regarding your order. They have no contact phone number. They have no reply email address. NOTHING! I ordered an iPad Slim Combo on 6/21/17 that I needed for a business trip. Received confirmation that the item was backordered. Sent a note via their system on the web site on 6/22/17 to cancel and uploaded a copy of the order confirmation. Did not receive a reply so I sent it again 6/23/17, AND AGAIN on 6/24/17. Nothing. Three weeks later I received the item with invoice included... no contact number or email address included. I have disputed the charge with AMEX as there is no possible way to comunicate with this ridiculous company. Never again."

"I placed an order on 6/8/17 and received an order confirmation, however have yet to receive a tracking number for my shipment. It has been 12 days since the order was placed, and no one can tell me an estimated shipping date. The only representative I spoke with said she could only assist me with technical support. Logitech needs to assist people with order status and get more organized. I am horribly disappointed. Be sure to wait a long time for your order and not be able to receive answers or help. "

"I have no idea who have you called, but in the past months Logitech has improved its support (I only mean the Harmony line, they are separate btw). They explained all to me, I got to understand the input issue my Tv had and they helped me set up my Amazon Echo. I am starting to think that people posting here should give them a chance and stop buying things you do not understand (and cannot handle). "

"They charge a lot for their remotes, claiming to be the "best". Then, you have a challenge in set up and cannot reach a human being ANYWHERE. I email them with my issue, and the response...two days later says "try different settings on your computer". Well, THAT CLEARS IS IT UP! Seriously?? That is all they have to offer? I am definitely returning this and purchasing a different brand. "

"I have purchased Logitech products through other parties such as Amazon and had no problems when it came to customer relations. I made the mistake of buying from Logitech direct and what a nightmare. I sit here with a brand new key board that does not work properly.
"Pro Mechanical Gaming Keyboard Designed for Esports Professionals. - US International"
Well if i say that as of today 03/21/2017 i have been abused and told that it is my setup problem even though i contacted them the next day with the problem. Even asked me to reinstall 5 times, which i did. Then after multiple discussions, always on email or their support website, I have been asked to hook the useless board up and make a video of what it is doing. i have sent pictures of my settings and still no RMA or new replacement and it looks like they will not replace it. Their products are usually good but never and I repeat never buy direct. I have 8 pieces of Logitech products 3 mice, 2 key boards and 3 Camera attachments for the PCs .
So sad that a quality product can only be bought through a third party if you want service.
BTW Amazon delivered next day and even though i paid extra to Logitech for quick shipment it took 4 days."

"Bought a gaming keyboard, gave very specific instructions for delivery to my company, street name / postcode. Logitech did not pass this on to UPS. Just watching UPS say they can't find the deliver point via tracking (despite a Google of my company / street name would appear first on the list). Can I contact them to give the instructions to UPS? No. Is there any Logitech support what so ever for orders? No. I complained on Logitech Facebook page... day later I get some guy telling me to go to Logitech support (nothing to do with the order as if I couldn't use the product or it was faulty.) Now buying my product elsewhere"

"Very disappointed with product and the customer service sucked. They took forever to respond. I did not even go through with warranty replacement because of the amount of waiting I did."

"I bought my mice one year ago and it was stopped working. I was contacting with them few times by email and I get a message that I was bought new product but from privet seller on Ebay and the warranty is fault. That is ridiculous.
Dear Jaroslaw,

Thank you for your time.

We regret to inform you that after carefully reviewing the information provided; we have to decline the replacement of your Logitech product since your product was purchased from a private seller.

Please contact to the private seller in order to provide you further assistance.

We apologize for this inconvenience. At this time, there aren't any exceptions to be made. Logitech appreciates your business and thanks you for your patience during this process.

For future reference your case reference number is 01712423. This will allow us to quickly find the contact history when you need additional help. If we do not receive a reply, your support request will eventually be closed and set to "solved". A survey will be sent to you to gather your feedback.

To contact us by phone or obtain additional information (FAQ's, Forum, Manuals, etc.) please visit support.logitech.com

Best regards,
Stavros E.
Logitech Customer Care
support.logitech.com

How do you like that - be becerfull as all you can get that respond"

"Note that this review is more oriented at Logitech's web store than their products. I've used Logitech for many years and while their support has gone majorly downhill their products are still relatively good for the price.

I ordered a mouse from them on Dec. 3rd with the intention of it being a Christmas gift. To start with it took Logitech 4 days to even get me a tracking number, followed by another 2 for the package to even be received by UPS. Of course UPS then proceeded to lose the package, and while that is in in no part Logitech's fault, their horrid handling of it is. I tried contacting their support through the number linked in their emails only to find out that that number is only for technical support, not order support. The agent told me to call the Logitech main number and that there would be an option for online store support, sure enough I called and there was, but the option just gave yet another phone number to call. I called this (now third) number only to reach a recording stating that they no longer had phone support for their online store and to email them instead. Feeling defeated, I negotiated their awful support site, finally emailed them and waited another 4 days without a reply. Finally getting tired of waiting, I called them back at the technical support number to see if they could help at all. The CS agent looked up my ticket and informed me that I hadn't received a reply because they don't work weekends and that my ticket was "only submitted the day prior" (apparently leaving a reply to a ticket changes the date on it and moves you back to the bottom of the list, nice to know). He did continue on to look up the order only to inform me that there was nothing they could do until the UPS investigation had concluded in "typically 2-3 weeks", well after Christmas. I asked if I could order another mouse so that I could get it in time for Christmas, but he replied that they were out of stock and that even if they weren't I'd have to just order another one from the web site. At this point I've given up and will have to find an alternative Christmas gift (and most definitely from somewhere else).

This has to be some of the most abysmal CS I've had in years, and from a company who used to have AMAZING support... Such a shame. RIP Logitech."

"I have a Logitech G602 for almost 2 years and it is still in great condition."

"Good products until you try to get warranty. I use a lot of Logitech products and never had an issue with any until a wireless keyboard recently. It no longer turned on so I went through Logitech's warranty because it was still under warranty. Opened up a case under case #00979300 After couple of exchanges with Todd G. from Logitech, there has been zero replies and support. 10 days later and still no replies so I just decided to close the case and just never buy Logitech again in the future. I would also not recommend them to my friends and families anymore.

Edit: I resubmitted a case and Logitech decided to just ship me a new keyboard. Not sure if it was due to this original 1 star review. But I got a new keyboard and it seems to work fine now. Hopefully it doesn't die out on me anytime soon. "

"I'm here to blast Logitech as well. I doubt it would do anything as there are many other negative reviews here. I'll add my little story as well.

About 4/5 years ago I bought a nice new surround sound system, the Z906. It was $400. Insane for speakers in my opinion. But, when I got them I thought it was worth it. They sounded very nice. A couple years after I got them though, the control box started showing random lights, or would flash different ones. But, I would do a factory reset (hold input for 8-10 sec) and the speakers would pop, and it would come back. Then it started doing other things, and eventually I would have to unplug the whole system for a few hours. The last few months now, even that isn't working. I've read a new control box will fix the issue, but the first email response I got was basically "here's a sales number you can call to buy a new box." Except, when I called that number, it then directed me to a web page.... Which was no longer active. Ok.... While fighting with the speakers, I got them to work again so I decided to just hope they kept working... They sent a follow up email to make sure my issue was addressed..... I said "Yes, but you've lost a loyal customer." Guess what the response to that was? Nothing. They don't care. Soo, I emailed again a week ago when the issue started happening again. (Pretty sure it's completely broken this time), and I didn't even get a response! I checked a few days later and the ticket was just closed, marked "Solved" with no reply at all!

So, I'll try to call them and see if that goes any better. (From reading other reviews I doubt it....) So yeah, stay away from them. For speakers go with Klipsch Promedia, or even Creative has some decent 5.1s (no THX though). "

"I agree with the general consensus here, complete garbage gear. Had a 3.1 audio years ago, had to return it over an issue I can't recall. Upgraded to a more expensive 5.1, the controller had a short that caused the sound level to go up and down, sounded like someone was playing with the volume wheel. Had an EX100 keyboard and the receiver wouldn't pick up the input even when it was a in direct contact with the KB, replaced it with a K350 KB and M510 mouse, both lag and have issues, just left their customer runaround site moments ago from trying to open a warranty claim. Somehow when I clicked the link "Warranty Claim" it took me to a product support form like I was having issues setting them up. I'm done with logitech products everything I've ever purchased from them has had issues. And trying to deal with their support is a often a run around. Buying logitech product is a gamble that is very much not in your favor, best to avoid entirely."

"Logitech is one of the worst companies in the world, they would do everything they can to not take responsibility for their products.

They should be put out of business."

"TERRIBLE CUSTOMER SERVICE. I have a failing G710+ and G700 mouse. Buttons on the mouse will not work. I have to copy and paste certain keys because the keys on the keyboard are failing. Caps lock doesn't work, windows key doesn't work. I called in to get a warranty replacement and they want me to send the devices in to receive a new one. I spoke with an incredibly rude supervisor named Tony when I called. I wanted to set up a cross shipment so that I could actually still use my PC. When I explained to him what it was because he seemed confused, he laughed at the idea. HE LAUGHED AT THE IDEA of the customer paying for new equipment and being refunded when the company receives the defective parts. I am currently using my PC daily to search for employment, and Tony's only solution for me was to "go buy another" keyboard or mouse while waiting for the replacements. I loved their products in the past, and when I had an issue, a cross shipment and fast, friendly customer service was always available to me. Terrible to know they've devolved."