"I agree with the last review. Logitech customer support is the worst I have ever experienced. Once they have your money, you are on your own! Unfortunately the quality of their products is so awful, that you will experience their abysmal customer service, and then wish you had bought a proper product! I will never, ever recommend Logitech!!!!!"

"Stay away from Logitech. I have had owned many Logitech products and will never ever buy another Logitech product. This company has zero care for their customers and the quality of their products (audio) has been on the decline for years now. I regret ever purchasing my z623 speakers as within 6 months the control pod started to get flakey and the power would cut in and out on its own.

Low and behold this is the same reason that I had to go and buy new speakers in the first place. My previous set of Logitech speakers had the exact same problem, except they lasted four years until that started happening.

I called Logitech, first time I was randomly disconnected half way through my call with the support rep.
The second call, I spent 45 minutes retelling my story and getting together all of the verification they wanted. This is also what bothered me...Logitech thinks that people keep paper receipts for the duration of their warranty. Uh, I am pretty sure the original box with the UPC and the fact that I have the entire speaker system is good enough proof of purchase. But not for Logitech. In the year 2014, they still run their support department as if it was 1999. Absolutely appaling and disgusting. The support must be outsourced to India as both times, I got a guy that sounded like it was the same as the last. All thick strong Indian accents and can speak just enough English to painfully waddle through a support call.

All in all, I wouldn't touch another Logitech product with a 10 foot pole. Screw you Logitech!"

"Logitech Harmony Remotes are really devices you DON'T want to buy. I am unlucky enough to have a Harmony One. There is a serious problem with battery swelling that the manufacturer is not willing to accept responsibility for. The battery is located in a nacelle so when it does swell, it is impossible to remove. I tried taking the unit apart in an effort to remove the battery without success. I then searched the web and found many instances of battery swelling. It appears that in some instances Logitech has replaced the units and in other cases, has not. I don't know the logic behind their thinking. In any case I am contemplating legal action. I have been a Logic customer for years having owned three Harmony remotes and currently use a Logitech Keyboard and Wireless Mouse with my Macintosh.

This battery swelling issue is a serious problem and could pose a fire danger. I discovered my unit severely overheating and the display had developed large black blotches while the remote was lying in it's charging cradle, I tried to pick it up, and it was to hot to hold. This is clearly not a safe condition.

I have talked to Logitech Customer Support on two occasions, written them two eMail messages and posted to their company web site. They have refused to replace my unit and on the second call offered me a 35% refund on a current unit. They have not responded to my eMail messages.

Clearly this is not a company with any kind of customer respect and it is not a company I will do business with in the future.

Edit - After much back and forth with Logitech, my persistence paid. Logitech replace My Harmony One with the current model replacement, the Harmony Ultimate One."

"They don't honor online purchases not even from amazon.

We apologize for the inconvenience you have experienced with your [ Marathon Mouse M705 ] . As per our warranty policy, we question purchases made from the Amazon/eBay marketplace since our warranty states the following:

“ This warranty is nontransferable and is limited to the original purchaser”:

MY M705 WAS BRAND NEW IN RETAIL PACKAGING."

"Logitech M705 Mouse with Unifying Software
This product does not function as advertised, for the simple reason that the software for Mac OSX cannot be downloaded from the Logitech website. The Logitech "technical" representative was: (a) poorly informed about the product; (b) unable to solve the problem; (c) unwilling to escalate the call.
Awful, awful, awful, awful customer service."

"Be absolutely certain you are within the “strict 30 day” return guidelines; they won’t budge.
The crazy part is that they state the 30 days begins when you ORDER, not when you RECEIVE the item.
I purchased a racing wheel to use with PC software. After 30 days of trying, working with the software and that company, and calling Logitech, I finally learned that the two were not compatible.
The wheel hasn't been used. FOUR days past the return policy (that I, naively, hadn't previously checked).
While Customer Service was friendly, they repeated my questions, requests, and responses repeatedly, like drones. They kept putting me on hold for long periods, ostensibly to ask for help themselves!"

"Bought a Logitech fair priced speakerset in Switzerland and took it back home to The Netherlands. When it broke down 4 months later I received a brand new set without hassle.
The communication during the delivery was clear and my questions were promptly answered.
International service as it should be!"

"Bought a Logitech G930 Headset from Newegg, it's riddle with software problems and hardware defects.

Their customer support is an absolute nightmare to deal with, they simple do not give a living crap about you or what you think of their shotty products. No company should take more than a week to handle a replacement order while this company can take MONTHS.

Do yourself a favor and skip over any Logitech products even if their prices are attaractive, you'll save yourself plenty of headache later."

"Logitech does not honor warranty of new products sold on ebay. Say that they will only provide warranty if you can provide a receipt with an order number"

"Perhaps the slowest return ever. Ordered September, returned in October 2011 — received my refund the last week of February 2012! ALMOST FOUR MONTHS TO PROCESS A RETURN. You're better buying their products from another source they clearly are not set up for order fulfillment,"

"They are a nightmare to deal with. I cancelled my order two days before it shipped, but they sent it to me anyway. I returned the item using their mailing label, and called to get a refund issued. They took my info, and said it would show up in a few days. Two weeks late, nothing. So called again and I spoke to a rep who was giving me attitude and said a refund hasn't been entered yet, so I asked to speak to a manager and she says "whatever". After being on hold I hung up in frustration. I will let Amex deal with them."

"Worst company ever with the worst support."

"I received a defective unit about 1 1/2 months prior to this review and called the day I received it. I got a return shipping label and returned it within a few days. I received no replacement, no credit card refund, and no phone call. Logitech did NOTHING for over a month.

Finally I called about a week before this review, was told I would be shipped a replacement with expedited shipping, and have received nothing. No package, no tracking number, no email update. NOTHING.

I gave up and disputed the charge from my credit card company."

"I e-mailed CS two different times about a Harmony One order from 9/13. First response was that there was a backlog- it's in stock according to website. Second response was (15 mintes later) that my order would be canceled and that my credit card was not charged and the hold would be released (same agent). Well, my credit card was charged as I paid with PP.

I was on hold for 30 minutes to talk to CS. (option 3). I can't deal with all this headache!!!! Actually, my time is important to me.?

I spoke with supervisor- that did no good. Supervisor told me he would e-mail me immediately so that I could forward him the conflicting messages I received from the same agent. I never received the e-mail. I am amazed at how I'm told one thing and nothing changes.

I was forced to file a PP dispute. Thank God someone has my back (I just hate that it's PP).


Logitech has lousy CS. In the future, I will look more into support after the sale when I select my products. I simply do not have the time to deal with incompetence- no matter how busy the incomptent ones are!!!!!!



update...

I had my money refunded via PP last night. I highly recommend filing a PP dispute (if possible) instead of going through Logitech as the response was immediate. It took Logitech 10 days to do what PP could do in two hours. I'll be steering clear of Logitech. ?

I'm sorry, but I feel so strongly about the crappy CS that I received that I am venting on every web site that I know about how shoddily I was treated. I spoke respectfully as I know how tough it can be dealing with upset clients all day, but when a supervisor tells you he's gonna do something to help and then blows you off- that is bad. No further contact???



This is even worse than the CS I received from TWC when I had tv reception issues before I dropped them some six years ago- and THAT is sayin something. I'll be making this my campaign for awhile I guess. Lousy CS rage.

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"not recommended. bad experience. "