"This is my 2nd order very good fit and correction.

Fed Ex lost my first delivery and Lens.com reshipped a 2nd pair."

"Stay away from this company, 6 month waiting for a rebate that probably will never come, no answers from customer service, too busy and overwhelm to complete rebate cards in the advertised 8 weeks.
Order placed 01/17/2022"

"After receiving a defective set of lenses, lens.com was quick to step in and replace those lenses at no extra charge to, for shipping nor returning the bad lenses. Awesome experience and customer service and care. Thank you. I HIGHLY RECOMMEND lens.com"

"You should only buy from this company if you don't want to get the rebate they are advertising. Over 5 months and it's been in the final stages supposedly of being mailed out. I wish I would have read all the other reviews of people never getting their rebate. This company advertises a rebate they will never give you. A total scam."

"Wanted to wait till I had used my second set of contact before writing a review. I bought a year supply. On my second set, great so far. I will be buying again. "

"Haven't received my rebate yet... Taking an awful long time. I haven't forgotten."

"I've been buying contacts from this company for several years, and they also have competitive pricing for the particular brand of contacts I use."

"Very easy ordering process and fast delivery."

"Order placed December 2021 and I am entitled to a $100 rebate. I followed up numerous times and they assure me it will be sent. 6 months later...no rebate. DO NOT ORDER FROM THEM. At the end of the day it is less aggravation to order from someplace else instead of feeling like you got ripped off.
"

"Wish I could leave negative starts. I ordered in March. They sent entirely wrong prescription. I sent them back. It took weeks for them to even acknowledge they had received them. When I called to find out about my refund I was told the $9.95 shipping and handling was not refundable. I shouldn't have to pay a dime for their mistake. I contacted them again at the end of April and again had to request a refund. Contacted them again 5/3 and was told my refund was being processed. Contacted them again 5/28 and still no refund has been sent to me. This is ridiculous. They were quick enough to charge me but its been months and still no refund."

"I ordered my contacts on January 9th. I am still waiting for a rebate. It has been fulfilled and loaded for months, but not mailed. They say it's because of COVID, but how can it take months to verify purchase and send out a card with funds on it? I will never order contacts from them again unless there is a rebate given upfront. Beware. If you are expecting a rebate within 6 months, you're not going to get it. "

"I had ordered contact lenses from them. They sent the wrong item. I wanted HIGH ADD and they sent MED.
The website states that there is a restocking fee if the items are not returned with an RMA.
I did get an RMA prior to returning.
Out of $245.87 I paid initially, they refunded $86.07. I called them to ask about that. They apparently are entitled to the sales taxes that were paid initially plus other fees for any returns.
I asked the customer rep where this is stated on their website and she could not tell me.
I then asked to speak with a supervisor and she could not transfer me but the "best they could do" was to have one call me within 3 to 5 business days and of course, they never called me.
Do not do business with this place!!!"

"Their rebates seem to be a PONZI scheme at most and a scam at worst. 4 1/2 months and still waiting. Their "rebate tracking" says the card has been "loaded with funds" for 2 months but not sent. Their email response is cut and paste B.S. (blame Covid). Frankly I don't think they have the money to pay the rebates. Obviously no way to prove it but before ordering don't count on getting it."

"This company’s business practice is to provide supposed best prices but, CUSTOMER BEWARE, it’s all at the expense of a scam rebate policy. 1) the stipulations on rebate submission window, 2) waiting period for all the 7 steps of fulfillment in you actually receiving a rebate (it’s now 5 MONTHS processing time), and 3) stipulations on usage of the debit card ‘cash’ rebate all make for a JOKE!

I’ve lost well over $300 in rebates from numerous just 3 orders, that I have vowed to go with COSTCO or some other discount lens provider than to deal with this awful company."

"Ordered contacts from Lens.com on 11/23/2021. Four boxes arrived as promised, and I filed the rebate form by the deadline. That was almost SIX MONTHS AGO!! Customer service is ZERO help, just give you the company talking points about CV19, processor delays, too much volume, blah blah blah. I want the rebate I was promised when I placed the order, way back in November! No more excuses, send me the rebate you owe me. I'll warn as many people as I can NOT to buy from Lens.com if they ever want to see their rebate paid!"