"Lens.com was easy to order from, friendly, had the best price and was super fast with their delivery. I got the lenses 3 days faster than my original delivery date!"
"Ordered online with ease, reasonable pricing, quick delivery."
"Instead of sending both my eye prescriptions I received two of the same exact prescription for my left eye. Therefore I do not have contacts to wear in my right eye at the moment. "
"Absolutely amazing, I have been overpaying for co tact lenses before I found you guys. "
"Advertising one price then charge different because you don’t buy more product than you need "
"Never use them. With the extra charges deep inside their terms of service they cost more than most places. Anyone can mail you contacts. Got my prescription incorrect. Worst company ever. They asked for a review, they got it"
"Very happy with the ease of ordering, happy with the prices of products, happy with processing speed. Shipping time I’d say was alittle lengthy but not anything to complain about if I order in advance. Overall A+ and will order from again "
"I've exclusively ordered my contacts from lens.com for years. Recently I received an order with a new prescription, after putting them in, I could not see. I realized they gave me the wrong prescription. A prescription that was verified BY lens.com. I reached out to customer service and an agent told me they would send a reshipment out. Then someone else reached out and said they could NOT exchange them because I had opened the box to try on the ONE contact. Even though they incorrectly verified my prescription. I pay out of pocket for vision/contacts so it adds up. I reached out again explaining the situation and a different customer service agent again said they'd send the reshipment. To which someone else AGAIN would not exchange because of the opened box. So I have now had multiple interactions where someone will agree to help and then someone else will override that help. Considering I've been exclusively ordering from them, I would have expected better. It's very clear they are reading from a script and will not deviate to acknowledge my. frustration even though they made a pretty significant error. No offer for a discount to replace or anything, just a loss for me. Abhorrent in this day and age especially when competitors are comparably priced. Every interaction ends with "we appreciate your business" which feels very disingenuous considering they take no accountability at any point for making agreements to exchange and then retracting. I can't spend any more time on communicating with them since they're not willing to go off script and have a conversation but I will continue to share my experience to let people know there has to be a better option out there for supportive practices when they make errors. "
"The contacts came very quickly and everything was fine, good packaging and even came with a complimentary contact case"
"Opened the contact and immediately inserted. The contact caused instant irritation and pain, tried the other eye and it did the same thing. The contact was completely unusable
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"The web page advertised Air Optix at $10.49 per box after rebate, but then you tacked on "fees" that more than tripled the cost! It would have been over $35 per box after rebate! I'm not a big fan of a company that advertises an $85 rebate on four boxes, but then adds an extra $85 "fee" right before checkout. I had to buy different product that didn't have a rebate. I got a good price and I'm happy with my purchase, but I felt like the fee issue was really dishonest. When I emailed about it, they tried to explain that the fees help them provide better customer service. Most companies provide customer service without charging extra fees for it."
"Quick rx verification. Fast shipping. As described. Thanks"
"Contacts are so expensive. Luckily I came across Lens.Com and found my brand for almost half of what my local eye doctor charges. Delivery was quick too which was awesome. "
"One of my lenses had to be special ordered because it wasn't in stock, once my special order was received my order shipped very quickly... will order again I'm satisfied with lens. com!!"
"Mi orden llegó en el tiempo esperado"
"Everything was perfect … fast service and no issues "