"I WILL NEVER...REPEAT NEVER be purchasing from Lens.com again! Their scammy pricing is only the price one pays after doing a very dangerous and tedious cutting out of ALL UPCs thus literally RUINING the boxes that you store your un-used contacts in......ludicrous since they are the ones that sold me all the boxes. Sad they had to make this process even more then it was originally..I'm OUT now. THEY will never see another dime of my money! And I plan to keep rate rate rating so everyone is alerted of their LAME business tactics!"

"For my surprise after more than 7 years buying contact lenses, I’m not gonna received rebate in my last order. Now they said they change the rules, so I’m done!!!"

"I can see very clearly. They are a wee bit thin but seemingly hold up.
Thank you!
Alex"

"The best!! I really appreciate the process !! Thank you so much"

"My package came with a dried out contact. I attempted to contact support for a refund, and have not heard back. "

"Easy to reorder and quick shipping--I got my contacts in just a few days! "

"First time ordering contacts from Lens.com and it will be my go-to from now on. It was easy to order, they did all the prescript confirmation with my doc, and shipped fast despite my ordering at the very end of the year. It was also the best prices on the internet by a large margin and didn't have to deal with having to go through rebates. They even sent an email to make sure you got it because you know these days deliveries can go haywire. Very happy overall."

"Pretty much same complaint as everyone else. Rebates are a joke. Last rebate from an order took 6 months. Now it's taking longer. Order placed 6/23/22. Still haven't received the rebate so this is not a one off. Their service level excuse is a joke. I have received other rebates in a short period of time so there is no excuse for what's happening. Also, keep an eye on their fees section when you make a purchase. It's ridiculously high. When I asked for a breakdown of that cost, I was told they couldn't give it to me. That's a joke."

"Ordering was easy, shipping was quick, prices were decent."

"I purchased my contacts back in August. I received my order but the left lens prescription was not right. So I returned them for the correct lenes. Received a call that they are not honoring my return as they claim I didn't order from them don't do business with them. To date I haven't received my rebate of $135.00.

"

"Don't believe their rebate. I submitted my rebate form several months back and I still haven't received my rebate yet. And their agent tells me that they can't give any ETA for the rebate card."

"They were delivered on time and definitely needed! "

"For years I have ordered a year supply of contacts at one time. Now with prices so high, I have to order 3 months at a time. I googled contact lenses, and lens.com came up. I was sceptical. I ordered contacts from lens.com, and was also offered a $35 rebate! I received my contacts within 2 days!! Sent off for rebate. Still waiting on rebate, but the price of the contacts was still cheaper than anywhere else!
"

"I placed an order online for 4 boxes of contact lenes. I was required to submit my doctor's prescription. I got a message that my prescription had been verified. In about a week my order came. I opened one box and put a pair of lenes in. I couldn't see up close clearly. I figured I had gotten something on the lens when I put them in and gave it a day to see if my vision would clear up. It didn't. I pulled out a container of one of my old "good" lenes and found there was a slight difference in the information on the package. I called lens.com customer service asking them to replace all my lenes with the proper ones asap. All they would and did do was have me ship back 3 of the unopened boxes and credited me the value of 3 boxes. I paid for 4 boxes. They made the error. They said I should have verified the lenes were correct before opening them. How do I know how to read a prescription? I have been buying contact lenes online for many years from 1800 Contacts, AC lens, etc. This was the first and last time I will order from lens.com. "

"I would’ve paid less at the eye doctor, I am a first time customer and they could not input the first time customer discount, ended up paying full price after thinking I was getting it cheaper. Will try a different company next time. "