ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.38/5
Chance of future purchase:
5.00/5
Shipping & packaging:
5.00/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5

5/5

2018-09-12

Reliable Service

"Laptopkey.com provided me with a great service, the replacement keyboard was delivered and their online video guided me to make a successful installation. The new keyboard is working great! I would recommend Laptopkey.com to anyone who needs to purchase a replacement keyboard for a laptop."


5/5

2018-08-29

Fits and works perfectly

"A book fell from the shelf right on the open laptop and whacked out a key. It was damaged beyond repair. A search for keyboard fixing videos got me to this store. I was surprised to see that single keys were available for sale. I checked back with the vendor who could only sell whole keyboards. Already on the site, I had a helpful chat finding the right laptop model. The letter with the key arrived a short week later in Switzerland/Europe. Placing it was clear with the videos supplied and for sure much easier than a whole keyboard replacement would have been, besides the price. The key has the same color and shape and the keyboard looks like new. I am very happy. "


5/5

2018-08-27

EXCELLENT SERVICE

"I ordered a part from another company, put in my laptop info and received the wrong item 3xs. I was hesitant to order from Laptopkey.com. I put in my laptop info, ordered the key I needed and upon receiving it, I placed it on the missing key tab and IT SNAPPED RIGHT INTO PLACE!!! No drama, no hassles, no sweating - simple!
THANK YOU! THANK YOU! THANK YOU!!!! I will recommend you to anyone I know looking for parts for their laptop/computer.
"


5/5

2018-08-25

Excellent seller

"As I was looking for the keys, their website was easier to work with compared to the alternatives. They were very quick to send the keys and explained the process quite well since I was in a rush. I will buy again and I recommend them. Thanks LaptopKey.com."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2018-08-09

Laptop key a real surprise!

"So my wife accidentally knocked a small chair over onto my 7 year old laptop and the K key went flying. Snapped the hinge and the small clips behind the key. I couldn't salvage any part.

I hoped I could find a spare key on ebay or somewhere else but a quick search brought up LaptopKey.

What got me is that they listed not only my laptop, but apparently several models. Once I had that, they then showed me several photos of the key mechanism. Wasn't too hard to match mine and place an order. I was really impressed by that.

Their videos show how to assemble the hinge with the key but to my delight it arrived already assembled so I only had to pop it back into place.

Friendly people and no fuss. The service just worked!

Ordered from Australia. Arrived with no dramas. I do hope I never have to use their service ever again, but I'll recommend these guys to my friends.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2018-08-02

Replacement laptop keybord

"Ordered a replacement laptop keyboard and within 48 hours had an email confirming my order with shipping details. Once the package arrived I replaced and reassembled the laptop and all is working great. Great support to ensure I had the right keyboard and fast turnaround and delivery, made the whole event painless. Thank you again, Mary "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2018-07-23

Exactly what they promise...

"THIS is how things should work.

Asus wanted me to spend 20+ dollars in shipping, and about 3+ weeks in transit and repair for a Chromebook power key replacement under warranty. They refused to send a key, and insisted I return it so they could determine if they would honor the warranty.

Laptopkey.com charged 8 dollars including the shipping to send me a new key, and I had the key in less than a week. I watched the install video, and was (needlessluy) anxious about installing it.

It popped on in less than 15 seconds. It looks perfect. It works perfect. It came pre-assembled, and when I was test fitting it, the key latched in “accidentally” so there was ZERO install.

Highly recommend !! It was quicker, cheaper, and far more convenient than a warranty repair. For a pretty obscure item.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2018-07-10

Superb Service

"This is not the first time I have dealt with this vendor. I have ordered small items such as one key for a replacement on a keyboard to replacement keyboards for laptops. Their products always meet or exceed OEM specifications. They recently sent me a keyboard that had a defective backspace key. It was the first time I received an item that had a flaw. I emailed them and they immediately sent another keyboard out so that I could get the laptop back to the client on the agreed date.

Superb Service!!!!
"


5/5

2018-07-05

Great service! Dont hesitate, just place order if you need a key.

"Excellent and fast service. Low sendcosts (from usa to the netherlands), and verry fast. It took about 1 week.
When the ordered key wasnt in stock, i got an email with several options. Great service!
"


5/5

2018-07-02

Lucky to find Laptopkey!

"My wife dropped a can of fizzy drink on her Acer laptop and two keys with the hinges broke of.
After much searching on the Internet, Ebay etc., I almost gave up hope and then I came across Laptopkey.com and after some browsing, they had what I needed.
Although they are based in the USA and I live in The Netherlands the postage was very reasonable en the shipping time was less than 10 days!
The keys and hinges fit like a glove and are exactly the same as the originals.

Many thanks and I will certainly find you again when the need arrises.

Pete Wolters - The Netherlands
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2018-06-24

excellent service

"I ordered the wrong keys but Laptopkey helped to choose the right keys and sent me the replacement for free and they did allowed me to keep the wrong ones. I am pleased and appreciative for this excellent service."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2018-06-20

Speed and efficiency...

"I received my order this morning and replaced the missing key.
Thank you very much for your efficiency and your speed !
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2018-06-11

Personalized service

"They responded quickly with information on the part I needed and the price was quite reasonable. I was able to fix my computer easily and without paying for outside help. Their customer service was terrific. I would definitely use them again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2018-06-08

Fixed it myself, easily!

"The Mrs' laptop had several characters that weren't working. Researching the company's website made me feel I could replace the keyboard based on the video they had. Also the price made me feel comfortable.
When ordering through, I came up with two possible keyboards. No problem, contacted customer support, who figured out which one I needed, and made it easy to order. The keyboard came in just a four days and took literally 10 minutes from opening the box to having the computer up and running. Very impressed from the website, to customer support including the videos. Thank you for helping me out
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2018-06-03

Challenging hinges

"I ordered several keys for my wife's HP Spectre laptop. These arrived on time. Unfortunately, even though the keys were the same the hinges were different. The Laptopkey.com colleagues were exceptionally supportive (and patient!) in helping me find the right ones and they replaced the original order very quickly. This is despite the UK/US time difference and postage delay. The keys were shipped promptly, and arrived in the UK in a week on both occasions and the on line fitting guides were brilliant.

Throughout the customer service was excellent and if I need new keys for another lap top I know where to go.
"