"I ordered a replacement key from them. They charged $3.50 shipping and mailed it in a regular, unpadded envelope. The stamp cost them $0.49, so wow, a bit of an overcharge. I mistakenly ordered the wrong key and they customer service rep I corresponded with was rude and condescending. Horrible company to do business with. I will never use them again."
"I thought I'd need to buy a whole new keyboard when my W key started to stick. After a little research and testing by swapping the key to another position on the keyboard I determined it was actually the little plastic cup (like a spring to push the key back upwards) that had worn out. I was fortunate to find a link to Laptopkey.com and I ordered just a single key. Everything was quick and just as advertised. Soon my new key arrived and after replacing everything my laptop works perfectly again. They saved me quite a bit of money by letting me get just one key rather than a whole new keyboard. Thanks again!"
"Attention to detail & attentive to customer service, THX!! "
"I ordered a "9" key for a Lenovo Yoga 910 131KB and received a "G" key for some other computer (wrong key, doesn't fit). I used their contact form to request they send the correct key and have heard absolutely nothing from them. So, it looks like I'm out the $10+ and finally ordered the key from a different site. Fingers crossed."
"They help me through the entire purchase process of the laptop key. I sent them a screenshot of the hinges I needed and they were able to select the correct product that matched my laptop. I suggest using the pics if not too confident about the guide on the website. The key that was replaced fit perfectly on the keyboard. Color me impressed.
"
"I ordered the completely wrong keys the first time because I was in a hurry, and when I realized that I had ordered the wrong keys (Lenovo Y730 instead of Y700 keys), the company refunded my full order without even charging the postage.
The second time I wasn't in a hurry to make it to a Thanksgiving event, so I took the time to use the helpful guide on the company's site that showed the two possible variations in the Y700 keys to get the right ones. Will definitely order again if I ever need other keys. "
"I purchased a replacement key for my MicroSoft Surface Pro 4. Laptopkey.com's website provided very good directions on which key to purchase and how to install the new key. It arrived quickly but when I took it out of the envelope, the plastic tab was attached to the key cover (the cover is the one that has the letter of the key...the piece you actually push). Since the original plastic tab on my keyboard was still in place and not broken, I just wanted to replace the key cover. Of course, this meant getting the cover separated from the new tab it was attached to. When I looked at the website, I saw no directions on how to accomplish this. I did my best based on the instructional video on their website, which demonstrated how to get the key cover off when it was installed on the keyboard. However, when I tried this with the new key and plastic tab, it damaged the hooks on the back of the cover. So, when I tried to snap it onto the already installed tab, it wouldn't stay attached...kept falling off. I wrote an email to their service department personnel but never received a response back (2+ weeks now). I ended up going to the MS Store and even though the keyboard was out of warranty (the computer was still in warranty), they did an "exchange" and gave me a new keyboard. REPLACING A KEY IS NOT ALWAYS AS SIMPLE AND EASY AS THEY WANT YOU TO BELIEVE....BUYER BEWARE!"
"I purchased four keys for my laptop, without much hope to be honest, thinking they’d send the wrong keys or even that I’d never get them. I gave it a try anyway. Considering I don’t live in the US, I was willing to wait a month for my keys to arrive. Three weeks after purchasing and my keys arrive, they are in fact the keys I needed for my laptop and fitted perfectly. My laptop is back to normal. I for sure thought that all positive reviews this site had were paid, but after my great experience with them I now know they are real because i know first hand that it’s true! Thank you again! "
"I am from Toronto, Canada and could not source the keyboard key I needed locally. Came across Laptopkey.com, ordered on October 12 and received on October 19! "
"Thank you for quickly shippment and god kommunikation."
"I ordered a keytop with hinges for my Lenovo T550 keyboard, at laptopkey.com on September 6, 2017 and already received September 15, 2017.
It suited perfectly, I have to say I'm 110% satisfied with the deal.
Thank you very much to Laptopkey.com"
"I can happily say that my confusion about which replacement key to purchase because my particular laptop model wasn't listed at the time I checked online was alleviated by expert advice from Ayesha.
Not only did Ayesha advise me about which key I needed after seeing a photo I had sent, but the dedicated team at Laptopkey.com made sure to add my laptop model to their growing database of laptops so that other people using the model I use could be helped more directly online.
Even though I was relatively confident that I could install the key myself, the online installation video provided me with some important guidance that helped a great deal.
Also, the order and shipping confirmation emails contained important links and information that was very helpful.
Thank you!
"
"Shipping is quick - and customer service is the best!"
"Did need a single key for my Logitech K810 keyboard. Order and delivery process are very smooth.
Correct in time.
Follow-up mail from the vendor too
Great job, keep going. Already told my colleagues about the good service"
"I ordered a key from you (and your website made it easy to work out which one I needed!), and your video tutorials gave me the confidence to fit it myself. Which is brilliant, as a Mac professional quoted me roughly £30 (about $40) to do the same ;-) Delivered and fitted all within ten days too - and I'm in the UK.
Thanks guys, I’d definitely recommend you and also know where to come again if I need you. I’ve also managed to fix my boyfriend’s computer whilst he’s in the bathroom - am wondering how long it’ll take him to realise he now has an ‘up’ arrow key again on his MacBook Pro ;-)
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