"I ordered a sympathy arrangement for a friend. The arrangement sent looked nothing like the arrangement that I ordered. I sent multiple emails to the company with no response. I called them twice. The second time I called the customer service agent looked at the picture that I sent of the arrangement and said that she could see nothing wrong with it. It looked as if a 5 year old had arranged the flowers and put it in an ugly basket. I am ashamed that this was the arrangement sent in my name to a dear friend. "
"I had a horrible experience with Just Flowers and please beware before you purchase flowers. i ordered a bouquet that was beautifully displayed on the website with orange, yellow, red and pink flowers and LIMITED green fillers. I even paid for "PREMIUM" which is supposed to be an upgrade and a step above the regular bouquet. However, what was delivered was sadly deficient and truly pathetic. I received an arrangement of 2 red carnations 6 pink asters and all red roses with mostly GREEN FILLERS. When I called to dispute what was delivered. I was told that was what is termed "value," and they offered me $10--mind you I paid close to $25 to upgrade to premium. These people are in flexible, unprofessional, and do not run a reputable business. You all should be ashamed of yourselves. I wish I was able to give ZERO STARS!
"
"WARNING!!!!!
DO NOT order ANYTHING from this company. Spread the word PLEASE!!!!!
Just Flowers website did NOT say ANYTHING about deliveries being delayed up to 6 days. It was advertised "same day" and "next day" deliveries WERE available. There was NOTHING about the possibility of an order not making it on time for Mother's Day when clearly on the website “Same day” and “Next day” Mother’s Day orders were still being accepted. The website also states “During major holidays such as Valentine's Day and Mother's Day our florists operate extended hours and delivery times are 8am-9pm”. Their guarantee states “We are committed to delivering your order despite the continued flower supply challenges related to Covid19. This may require flexibility in designing the floral arrangement and in some cases delivering on the next available day.”
There was a substitute policy saying the exact flowers may not be available and will be substituted to maintain the “look and feel” of the arrangement by considering the overall shape, size, style, and color combinations” The policy also states “In single variety arrangements the variety will take precedence over color. White roses and cream roses may be substituted for each other as well as peach roses and pink roses”. Both of my orders were mixed and colorful. (Forever Bouquet & Garden Party Arrangement).
For #1 order I chose the Deluxe arrangement (“We'll add additional flowers that will coordinate with the arrangement in both style and color $89.99), rather than what was shown (Flowers are designed to be delivered as close to the arrangement pictured as possible $79.99). $10 difference.
Arrangement description - “Sunflowers, roses and lilies burst onto the scene, creating an explosion of color and fragrance. This attention-grabbing beauty is the perfect treat for a dear friend or loved one and will surely brighten their day.”
For #2 order I chose as shown (Flowers are designed to be delivered as close to the arrangement pictured as possible $59.99)
Arrangement description - “Purple, blue, cream, pink and white carnations spring to life from this bouquet, turning any occasion into a Garden Party! This lush and vibrant arrangement of flowers is a lively and vivacious token of your love and affection.”
Timeline-
Saturday, May 9, 8:00-11 am -
I placed 2 orders (#1 - “Same day” delivery & #2 - “Next day” delivery)
“Same day” to ensure I had it for my mother-in-law who grieves the loss of her son every year.
“Next day” on Mother’s day for my mom who lives 5 hours from me.
Saturday, May 9, 5:19 pm -
Received email saying #1 “Same day” wasn’t possible and next available day is scheduled.
Sunday, May 10, 2:34 pm -
Received email saying #1 “Same day” wasn’t possible and next available day is scheduled.
Sunday, May 10, 4:08 pm -
Received email saying #2 “Next day” wasn’t possible and next available day is scheduled.
Sunday, May 10 -
I emailed my disappointment with the company.
I called over 6 times trying to get a “real person” and cancelled my orders.
Monday, May 11, 6:00 pm thru Thursday, May 14, 7:55 pm -
Cancelled orders and received numerous emails, sometimes 2 in one day, stating "delivery not able to be delivered and next available day is scheduled."
Friday, May 15, 4:36 pm -
#2 (“Next day”) DELIVERED 6 days late after being cancelled on Monday
The bouquet was NOTHING like the picture. Order placed was tall and colorful mixed flower bouquet in clear vase for Mother’s Day. What was received was a short all white rose bouquet in a white lace covered vase. It looked like a wedding centerpiece and was arranged/delivered by a floral company that according to their website, “a full service, event production company that has long standing associations with some of the most talented visionaries in the bridal industry.”
Their guarantee states “If you are not completely satisfied please contact us within 7 days of delivery using any of these convenient methods listed below, and we will gladly exchange your
item, so as to rectify the issue”. Not surprisingly, I wasn’t even offered this option.
I called immediately after my mother told me she received the flowers. I FINALLY connected with a person to explain ALL my issues (that continued after cancelling) and requested full reimbursement. I was told NO and asked to speak with someone else. I then spoke with a manager “Jill” who also told me NO to full reimbursement. She did offer me $5 refund for the late delivery, then increased it to $15 for inconvenience. I asked to speak with someone above her and she explained there wasn’t anyone. I then asked to speak with the owner and she said he doesn’t take or make phone calls and doesn’t have a contact number.
I plan on sharing my horrible experience to the Better Business Bureau and other sites to warn people. From ordering, to flower arrangement designed, to the delivery, to the customer service, this company is appalling AWFUL. DO NOT DO BUSINESS WITH THEM!!!!!!"
"Absolutely ridiculous! It's been over a week, my husband ordered Mother's Day flowers for my mother in law and they have yet to arrive. We have been given the run around with promises to return calls. Order 9014194. We will be contacting the better business bureau. "
"Absolute scumbags horrible product awful customer service. Do NOT order. Ordered flowers a few days before Mother's Day to be delivered the day prior. Paid $128 for three scraggly flowers and a headache that would not end. Called, and went thru their stupid Norton guarantee and they keep copy and pasting a response that "they're sorry since the flowers were delivered there will be no refund"
Multiple calls and emails later have lost hours of my life I will never get back, hung up on rudely responded to. The worst!!
... as far as I'm concerned I don't care what their policy is you don't get to lie misrepresent and fraudulently cheat people out of their money and then just claim some internal policy. I recommend the other people that went through this to also contact the Better Business Bureau and their credit card company as I have done both and I'm working on my Yelp and google reviews as well as every other possible social media I can think of to warn others
Awful"
"Ordered flowers for delivery day before mothers day 5/9/2020. Price shown does not include delivery- no confirmation page when purchased on line showing additional shipping charge. My $79 flowers were billed to my CC $114. Then 5 days after mothers day the flowers still have not been delivered. Fraudulent and you cannot get through the automated system on the phone or email to get a live customer service agent. SCAM!!"
" I ordered a plant with flowers to be delivered on Saturday the day before mother's Day. It was not delivered I called they said it will be delivered Sunday. It was not delivered I called again and got very upset with these people and they promised it would be delivered yesterday! Here we are Tuesday and it is still not delivered you cannot even get through on the telephone everything is automated I am furious! Today is now Wednesday and my flowers still have not been delivered."
"I rated this company after buying two arrangements and not receiving anything. They are dishonest because on TrustPilot and Consumer Affairs websites they have gotten bad ratings. On my rating, they outwardly lied, because they said they delivered one and credited me for another, but I submitted emails showing that the one they claim to have delivered, they sent an email that claims they are trying to redeliver it today. LIES. I called my bank and they see NO REFUNDS. Stay away from these liars, unethical and dishonest do not care that many people bought Mother's Day flowers for first occasions or aging relatives, as in my case, and to no avail. No apology for their mistake."
"Ordered Mother’s Day plant for my wife, requesting delivery on Friday May 8th, figuring it would be easier to deliver before Mother’s Day. Friday, no delivery only an email saying they are terrible sorry for not delivering that day. The delivery was rescheduled for the next available day. I assumed that would be Saturday so no big deal. Saturday came and went, no delivery, only another lame email stating how much they appreciate my business and thanking me for my understanding. Delivery was rescheduled for the next available day. I don’t know what the next available day would be but after no delivery on Mother’s Day, I canceled the order. I will never order from them again. "
"Ordered for Mother's Day. 4 separate orders. Just Flowers confirmed delivery date. None of them showed up and there's zero response from customer service. And no place to obtain a refund for services never provided. HORRIBLE!!"
"They **** and are no commuted to your service use someone else"
"Paid $117 for french wildflowers in a galvanized pail only to get cheap grocery store filler flowers in a cheap white vase. Substitutions are one thing, and I understand there are supply issues with Covid, but this is not only NOTHING like what I ordered, but of significantly lower quality. I have requested a refund but as their customer support contact mechanisms are primitive at best, I don't know if I'll get a response. If I do, and it's good service, I will reverse this review. Edit to add: I can't seem to edit the stars--this was VERY high priced for the original items, and a total ripoff for what we received."
"Placed an order that never was delivered
When I called customer services I got irrelevant options and no option for refund
When I asked to talk to manager, I was disconnected.
Don't use this business site "
"This company is a joke. Deliver flowers on wrong day. I selected $20 upgrade and still got the basic. Calling the credit card company to put a hold. "
"Flower not delivered, paid for specific delivery time, overcharged, ....no one available to follow up with website does not responded just preset recordings no customer service person available.....RIO OFF
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