"They have no customer service and botched a delivery! Phone service only gives u an online questionnaire. Super expensive for already overbloomed flowers!! Never again"
"Placed an order well in advance for mothers day glowers delivery on Sunday just got automated apology email @ 3pm stating they were not able to deliver and will deliver next business day I wish i had done some research and looked up past reviews on the company"
"Ruined nearly two hundred dollars in deliveries all not dleliveded as guarenteed thank you for ruining both my mothers MOthers day. Im 2000 miles away and this was the only way for me to be with my moms I am so beyond ****. This is not aceptable, it is not ok, and for the money i was charged please i would of been better mailing my own plants least they would of had a mothers day!"
"Guarantee means nothing to this company. I picked an arrangement and ordered based on the guarantee for same day delivery. They like to blame the florist or holiday for their inability to deliver in the guaranteed time or the actual arrangement chosen. Who doesn't enjoy picking out a specific arrangement and paying for delivery and getting nothing, not even a subbed version of flowers.
A $5 or $10 refund is not acceptable either, the delivery and hidden fees cost more. When a delivery is days after a special occasion and after YOUR guarantee, you are misleading customers . You offered me a $10 refund but never delivered flowers, why would I accept $10 and still pay $85 for flowers that were not delivered? That is insane."
"ordered flowers to be delivered, paid $140 when after checking status realized they wouldn't be delivered on time for closing of business as promised, canceled order through their website. Lo and Behold, they delivered them a few days later instead of canceling! order was worthless and $$$$ down the drain. they wanted to only refund $15!!!!!!!! spent over an hour on the phone with various people to no avail.
worst customer service and worst company ever! do NOT order from here!!!!!!!"
"I ordered a special bouquet for my friends 50th birthday and paid extra to have it delivered before 1pm today. Several hours after it should have been delivered i got a message to say that that they cannot deliver but will try for Sunday or Monday!! I called just flowers and hung on for absolutely ages, got passed around and left hanging on for even longer only to be told they would not give me a refund, but would make a good will refund of $7. That's not even 10% of the order value and does not even cover the shipping, handling or express delivery charge. I have insisted on speaking with a person authorised to make a refund only to be told they are busy.. apparently, not to busy to say they wont refund, but too busy to come to talk to me, the unhappy customer. After insisting I want to speak with someone i was apparently being transferred but got "cut off". Finally managed to get through again after hanging on for ages and still fighting for a refund. I am now told i have to wait for a manager to call me back, Lets see what happens,... "
"ordered flowers for my friends funeral,was promised they would be there Monday evening by 6pm for the wake they were not. I called just flowers he said they would check into it. I heard nothing until Tuesday evening (after she was buried) they said they would deliver them Wednesday. REALLY!!! a little late don't you think?? I asked for a refund, they wanted to take $10 off and "deliver them to HER home" I kept insisting on a refund and finally they agreed. PLEASE PLEASE do not trust to be delivered as promised.
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"They never delivered the flowers and didn’t bother to inform me until 4 days after the requested delivery date. This was only after I made an inquiry. Getting a refund was a nightmare - way too much time on the phone and sending emails. Worst part is that my grandma did not get her birthday flowers. "
"never been easier to send flowers!"
"The White grandeur says its name...so beautiful as mom describes it...there's no other best review than the recipients review and I believe you made mom feel very special....Mom love it so much! Thank's Just Flowers for making my mom happy! Bravo!"
"This is absolutely the WORST company I have ever had the misfortune to deal with. I needed flowers for a funeral and was all ready to hit the button to place my order online, which said I had time for same day delivery. Not trusting this, I called them and was told that I had missed the same day delivery. The guy on the phone then pressured me to order on the phone with him, which incurred an additional charge he did not tell me about. They later said the charge was to encourage people to order online, which I told him I was one button from doing. I asked him what the shipping would be and was told it starts at $9.99, so I asked for the total (specifically said the price of the item plus $9.99) he simply said I have sent you an invoice. What company won't give you a total and charges you anyway? The shipping ended up being $18.98.
Then the next day, day of the funeral, they called to say the item I wanted was 'not in good shape' and that they wanted to preplace it (bait and switch). Later they changed their story to the trucks couldn't get my item in time. I have continuously asked for proof of what item they sent and they refuse to tell me, wanting me to just believe they gave me my values worth. I think when I said I would be verifying it with the recipient they knew it wouldn't line up in value.
Their constant repeating of responses gets annoying quick. Despite constantly saying we are here to help, they aren't. They are evasive and will not answer questions.
It is truly said that a company like this uses the good and bad times of someone's life to take advantage of them.
Do yourself a favor if you are thinking of using this company and don't. Just look at all the one star reviews all over the internet.
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"THis orchid is always a great success for the other significant one :)"
"I have been using Just Flowers for several years and I have not been disappointed once. The flowers and plants have been beautiful, full and fresh. Always delivered on time and to the right locations."
"I purchased a teddy bear balloon arrangement as a get well greeting and it was a big hit! It was delivered the same day, even though I had made a mistake on the room number. I was very impressed!"
"I ordered flowers for a funeral that had to go to a very out of the way place and they got there on time and looked really nice, just like the picture! Thank you for following up and making it so easy to take care of this."