"My whole ordeal with PCInfinity systems is an uncomfortable memory to recall. I ordered a high-end computer that would be suitable for playing the current generation of computer games with ease. The price was unbeatable and the specs were tempting. I was comforted by their supposed "exhaustive" quality testing.

From order to receipt, everything went very smoothly. When I received the computer, I was very excited to get right into the games. Although I quickly discovered that after a few minutes (and up to a half hour) of intense play, the computer would power off, without warning. I spent hours at a time on the phone with their tech support and the conclusion we arrived at was that the computer had something defective in it.

So I send it back to them, they turn it around, I pop it out of the box, and boom. Similar problem. More time on tech support, same conclusion. I send it back, they "fix it," and send it back to me. Same problem. I try a format to see if there was a software conflict, but they had somehow locked out a format (although I'm not sure how).

I call tech support again and they want me to send it back to them. By this time, all I want is for them to take their computer back. They give me a runaround that they can't do that, so I begin working my way up the chain. Long story short (too late), I end up in a screaming match with the VP of the company. I talked him up from "return with 20% refund" to "return with 80% refund" in no less than an hour.

I was happy to get the computer off my hands. All things considered, I would never order from them again, nor would I recommend anyone else order from them."

"My order was shipped by UPS and did not require a signature. It was stolen from my front door. UPS would only deal with Infinity Systems Plus. Infinity Systems Plus have said that they have placed a claim, but it is now 8 months, I have called them over ten times and still I have not been credited. They say that they are still working on it!"

"This is by far the worst experience of online ordering in my life. I order a 3.2ghz or so system w/1ghz and the works, what I was SENT was a computer that doesnt work. I returned it, 3 wks later i recieve another one that STILL doesnt work. I ship it back for refund, keeping in mind the money to ship back for the first messed up system was to be "reimbursed". The 2nd time though, their policy says i will not be refunded ($50). SO... a month later i get my refund, but no reimbursment. I gave them another week or 2 and called them for it. They said next week I'll get it, and now its a month later and nothing. So I lost $100 in shipping and a lot of hassle. They stole the money from me, gave me malfunctioning parts, and never call or email about it. As you can see from all these ratings, this company is horrible. Dont order from here, let this company die out so a better one can replace it. Do the community a favor everyone."

"Ordered m/b-cpu/ram on 4/1/05. Received Automatic confirmation email straight away as well as Paypal account debited $256.32. It is now 4/9/05 and after emailing and submitting form on web site have not heard anything back from this business re a shipping number. Customer service is non existant and I wish I had read up on their performance on this site before I ordered. If I dont hear anything by the 15th of April I will have Paypal cancel the payment and get my money back. Good luck to anyone else ordering parts from this company.

Update 4/11/05: 10:00am. Received email back from ****@****(supposed to be the owner according to whoami). I included in my email the original order confirmation and received back the following "Hello, Thank you for ordering.
How can I help you.". I replied back "You can help me by shipping my order and letting me know what the tracking number is. Thank you for the reply. So there you go. I wont hold my breath.

Update 4/17/05: Rec the items on 4/12. Packing leaves a lot to be desired and there seemed to be missing cables /parts from the MB box. Assembled MB and guess what? Lo and behold a bad ram chip!!. Contacted them by email 4/13 and rec a rma # on 4/14. Sent defective ram back via ups($6) and emailed (nick) saying "seeing as the ram was DOA I was assuming my mailing costs would be reimbursed. Have not heard any more.

Update 4/19/05. Have not heard anything from dealer altho I sent the ram UPS on 4/15/05.

Update 4/26/05: Received replacement ram back and it actually works!! Didnt get any of my mailing $$ back($6). No paperwork just an rma # on the outside of the box. I will never shop this store again no matter what they sell or do for me. Be warned, this store has little customer service skills. Go to NEWEGG.COM

"

"I used to use these folks all the time. Not anymore. If you have problem it is hard to get someone to anwer phone. If they answer they are mostly rude. Prices have gone up. Trick you because they say free shipping but at end of order, check out time there is no place to enter free shipping. You must pay shipping. I have called and Emailed them about this and it does not change. 10% of products are bad straight out of box. But that is same anywhere I buy from. Use some tricks in listings, not always get what you think you gonna get. I stop useing them. Mostly cause prices go up and service go down."

"My experienc wasn't as bad as some others, but I do not like how they function. Their site has no real-time online order status/tracking like most good sites do. All you can do is tell them through a form on their site that you want to receive the UPS tracking number as soon as it becomes available. When I sent them the payment via PayPal, all I could do was sit and wait for it to ship. No order/payment confirmation through their website, all I knew is that they had my money.

When the product (DVD burner) was shipped, it wasn't packaged with foam in a shipping box, it was just the retail packaging without an invoice or paperwork of any kind. Retail packaging isn't meant for shipping, it could have been damaged but so far it seems to work fine.

If I had seen these other reviews prior to making my purchase, I wouldn't have gone with this company, and I never will again."

"I ordered a Motherboard/CPU Combo from www.pcinfinity.net; It also appears that they also operate under the www.oneclickpc.com as well. Check the postal address for both companies. Here is the product description from the WEB site:

CPU AMD ATHLON 64 3400+ Microstar K8T Neo FSR MS-6702-020 Socket 754 VIA K8T800/VT8237 Chipset DDR 5PCI Audio ATX with cpu - AMD ATHLON 64 3400+ with cpu heatsink & fan complete combo kit

There is no mention of OEM or Retail parts in the WEB site description above. I had assumed that all parts were retail, but ended up with some kind of “gray market” CPU.

Here are the problems that I had with the order:

No Invoice sent with order.

The retail CPU box was opened with a razor blade, and the CPU was removed from the box. A CPU with a hand written 3400, was taped to the outside of the box. It appears that the Retail CPU was removed from the box, and an alternate CPU was taped to the outside of the box.

Bait and switch. I received a phone call from an Infinity Systems employee, who stated that the motherboard that I ordered was an OEM unit that was not in stock, and should be in by the end of the week. He said he would ship the order today if I paid an additional $15.00 for the retail motherboard, which of course was in stock. I told him I would wait. When I received my order, I got the retail motherboard after all.

I complained via their WEB site Kudos/Comlaints link, and received a rude response from Nick ****@****

Stay away from this organization!!!"

"Price was great...but it took 15 days just for them to ship my order after several calls and emails asking for order status!!! Most web stores use automated order status systems. All I needed was their system to tell me where in the process I was, or to at least an autoreply to my inquiry.

I will shop somewhere else next time."

"Wrong item was shipped. When I called to return the product, I could not get ahold of anyone. It was the week before Christmas, so I waited until the week after to call again. Once I finally got ahold of someone, I explained that they sent the wrong motherboard. I couldn't understand what the person on the other end said, so I asked them to repeat themselves. Whatever they repeated was also beyond my comprehension. I said "Thanks" and hung up. I then logged onto their web site and filled out the web form to request an RMA number. I never received one. I decided to use the motherboard that they shipped (I ordered that Abit AV8 3rd Eye edition, and they sent the regular AV8. The only difference is that the uGuru clock is included with the 3rd eye edition). Now, after swapping out every other part, I have discovered that the motherboard is defective. At this point, I'm just going to eat the $138 and buy an MSI board from zipzoomfly.com."

"Sent items back for refund.
They got the items 2 weeks after i placed my order.
It is now 12-17-04 and no refund.
Called a # of times.
Get no help what so ever.
Was told that it takes 30 days for refunds.
It has now been over 2 months.
Big rip off.
I will never shop with them again.
Shop at your risk.
"

"This store is horrific. I order merchandise from this place expecting to receive it within the 1-3 days as proclaimed by this store and paid for by me, but received the merchandise 10 days later minus one of the components. When I ask for my money back for the shipping and the missing component, they told me that shipping does not mean delivery and it would be too difficult to just give me the money back for the missing component... but after arguing with them for about 30 min on the phone, they agreed to give me my money back for the shipping and missing item. 45 days later i called to ask whats the status of my refund...the guy "Dima", says it takes 30 "working days" to give me the money back that they in essence "stole" from me in 1 day. After he said that i asked well whats the status of the refund...he said that he did not even have me in the system to receive a refund for shipping or a refund of for the missing item. His boss then gets on the phone and tells me that he's not giving me a refund on anything. I don't know what i can do about this besides never buy from them again, and put the word out that they are a bunch of thieves. anyone with any suggestions please reply. thank you."

"I ordered an Athlon 64 from this company. Everything worked out fine, and I was very happy until I opened the box and noticed that the round cables I had asked (and paid) for were nowhere to be seen: they had built with good ol' wide cables.

No big deal, thought I, I'll just phone customer support and have them send the round ones to me.

Well, first thing is their customer support gives a new definition to the word rude... The man barked at me during the whole (short) conversation. Finally, he barked: "I'll sent them today."

Second thing is, that was like a month ago, and I still have nothing. I don't want to call cust support again cause $10 (what they charged me for the round cables) is not enough money to accept getting barked at again.

I'd love to be able to leave a good review because, as I said, everything else was perfect. But then I'd feel responsible for all the poor people who'd have to deal with their rude and lousy cust. support :("

"hi all, I have been having a problem with infinity pc for a while now, and I saw that many of you left a negative or netural review for them, please contact me, as I have some information for you that might help...or at least I hope it will get us(the lied to customers of this horrible company, and it's horrible business practices) some action. Please email me with any info you have about your problems with this company, that is if you dont mind having that info sent out. I will then add your info to a HUGE pile of others info that I have.
thank you,
Brian
****@****

Go here to post a complaint, and it will be added to the HUGE pile already in the works:
http://www.ripoffreport.com/reports/ripoff124471.htm

Great site, that gets something done, and quickly!
"

"Before considering buying anything from this venter, read ther other reviews on the internet. There are many similar small companies in Ohio with Russian accent sales persons. DO NOT ORDER FROM THEM. You will be sorry if you have any problems and the quality of their systems is garbage."

"They did not honor their extened warranty. I purchased a desknote system from Infinity Systems and after 13 months two of the power pins came loose from the motherboard rendering the system useless. This seems to be somewhat common in the ECS i-Buddy series after 12 to 24 months of use (I found several threads with people with the same problem when I googled it...several with Infinity Systems as well). Infinity Systems said they would take care of it when I called it in since I purchased a two year extended warranty. But after 3 weeks they shipped the system back in the same condition and claimed that I damaged it. I filed a complaint with the Akron OH BBB on it. I highly recommend people avoid dealing with this outfit...and NEVER buy ECS equipment. "