"Great service and prices. I am very satisfied with PCinfiniy and will continue to do business with them."
"Prices were good, items showed up on time. Over all it was a good buying experience. "
"I ordered a abit is7-e motherboard it worked fine for 3 weeks then sound started to cut in and out.I have tried emailing with no responce.This is a known problem with version 1.1 of this board abit knows this and now makes a version 1.2.I just want the new version but they never respond!
reply to seller's comment,The problem with the motherboard is Abit's fault.Your customer service is your fault theres no reason for me not to get a reply in 2 weeks after emailing to every address on your website."
"On 11/15/03, 1 day after receiving my order I sent an email advising of a problem. Since then I have sent 3 additional follow-up emails to ****@****. On 2 of the 4 emails I sent I received an automated response that I would be contacted as soon as you could. To date, 12/1/2003, I have not received any contact from your company providing any assistance in resolving my problem. I refuse to wait any longer. Please provide an RMA number. The email I have sent to you 4 times follows:
I ordered PC Chips M851LU with 512 mem chip and AMD Athlon 2600 CPU. Upon receipt I found that I could not get power to the MB. Upon further inspection I found that the Clear CMOS jumper was in the short CMOS mode not the normal mode. Once I changed this jumper I then had power to the PC. I then found that the CPU fan was not running. I took the power connector and moved it from CPU_Fan1 connector to the SYS_FAN1 connector and the CPU fan worked. Continued to attempt to get system to boot and there in no video. There are no audible beeps that would indicate any other problems.
I paid to have the board, chip, and memory tested as a unit so that when I got it I could just put it in existing operating system without any problems. Does the problems reported above indicate that it was tested?
Company does not follow up on requests for help. My son had a similar problem 6 months ago. Still waiting on a phone call about a hard drive problem. Also, he was cheated out of a return on a motherboard. Proved problem was with motherboard. Asked for replacement board and was told to return it, with no mention of an RMA. Was refused credit after many phone calls. Another son, ordered complete system with 512 mem chip. They substituted 2 256k chips. Refused to send replacement chip without long wait. Orders placed with this company are at your risk.
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"Product delivered as promised. Securely packaged, high quality product."
"I order a motherboard kit (Gigabyte MB and AMD CPU) from them awhile ago. They were helpful when I had some questions about the MB, they were kind to me even though I was using a money order to pay with and not a credit card (most places don't aprreciate that very much), and I received the item rather quickly and undamaged. I would definitely look to them for my future purchases. Only downside is that they don't seem to carry a very wide variety of products, although they did have what I was looking for. "
"I have bought several computers from them, 2 are in my house currently, I often upgrade and break even off of the old one these guys offer a great price and speedy service."
"I bought 3 computers already with PC Infinity and never had problems.
Good :
Prices.
The flexibility to build your own computer is great.
Delivery time.
Bad :
The tracking process is not good.
Could have an option to print the configurations created in the website.
Could have pictures of the computer cases.
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"I've waited to post until I was absolutely sure and now I'm sure. Great product, great price and quality customer service. I will definitely purchase again and I have recommended this company to many others."
"Best prices I have found on the net. A repeat customer from 2 yrs ago. Keep up the good work."
"I am very happy with these folks. The price was great and shipping & turnaround were quick. I got a couple of components from other places and - for a very reasonable fee - they installed these items when they built my custom system. I had my computer from them within a few days from UPS Tracking showing that my other components had been _sent_ to them.
About two months ago, the power supply went out: no problem. They OK'd me installing it myself and I had my replacement power supply before I had my USPS delivery confirmation that Infinity had recieved the bad supply.
Good folks, these."
"Very helpful in ordering, sales person (Dima) took order by phone as I couldn't use cc over net. Product priced well and arrived timely. Sound did not work. Purchased "SC" sound board but what came appeared to be on-mother-board, not same as listed, and no driver installed. Wasted time trying to find drivers - called technical support but they never called back. Eventually found driver with motherboard software - could have used that information ahead of time, or more appropriately, drivers should be installed when hardware is installed - otherwise the unit is not fully tested prior to shipping. Other than that, unit is working fine."
"They provided fast service and products were as advertised. I will definitely do business with them again."
"Pricing ok, but shipping slow and not customer friendly for tracking."
"Dima is a great help and infinity had good products for the value. Have purchased many items from then over the past few years."