"BUYER BEWARE! BUYER BEWARE! These guys are running a scam!!! Ordered ECS board and got a PC Chips!!! Buyer Beware!! Buyer Beware!! Not that the board I got is inferior quality but its not what I ordered and expected. Their PriceWatch listing has been removed. AGAIN I SAY BUYER BEWARE!!"

"On 07/23/07,I ordered a computer,it came with the wrong motherboard,no hard drive cooler even though I paid for one and a missing front panel from the tower case.The front panel was broken.Emails went unanswered as usual about this.Eventually got in touch with Alex and Bob on the phone.Alex said they didn't get the motherboard that I ordered and they put a different one without even consulting me.I did my research and found out that ASRock did replace the one that they were selling on their site. I tried to talk to Alex,then I started talking to Bob who told me to send back the motherboard and the specifications of the one I wanted.He would then ship the replacement motherboard,the hard drive cooler and the missing front panel.I received the motherboard I wanted but there was no hard drive cooler and no front panel.Numerous emails to Alex went unanswered and I am still waiting for my hard drive cooler and front panel."

"This is my second purchase from this company. I purchased my first computer about 7 years ago. I was very satisfied with my previous purchase. I can however see some degradation in the service. I placed my order on the 5th of July, 2007 and didn't receive my computer till the 24th of July, nearly 4 weeks later. I was e-mailed tracking information on the 12th which didn't update till the 19th! I was patient throughout the whole time having faith that my 2nd experience with this company will be just as good as my last. Shipping time aside, upon receiving the computer I immediately opened it up to inspect how it was constructed. I noticed that I received a different motherboard and dvd burner from what I had originally ordered. I didn't mind this too much, seeing as the motherboard I did receive was almost identical to the one I had ordered, but some communication would have been nice to let me know what to expect. Upon further examination of my computer, I noticed that the dvd burner had no cables going to it, and the hard drive only had one cable going to the motherboard. Having a half-decent knowledge of building computers, I easily connected the cables so everything was properly set up. I install my video card and some additional fans, double check the connections and close the computer, hook it up, and attempt to boot up.

I get some beeps and nothing else. So I troubleshoot the beeps and I thought it was the video card. I tell myself, ok, no big deal just make sure that it's installed all the way. So I double check and everything seems fine. A quick google search on my laptop lead me to a website which suggested it was the ram. So I open the computer up and check the ram, and what do you know, it wasn't fully in place.

Booted up fine after that, installed windows and so far so good. All in all, these were minor problems that didn't upset me at all, but still a nuisance as well. Would I order from this company again? Probably not, and the reason for that is that I have enough knowledge now on how to build computers. If I didn't feel as knowledgeable as I do now, then yes, I would order again without too much worry and knowing what to expect.

All in all, if you're patient and not paranoid you're gonna be ripped off, chances are you'll get your order eventually and it should be fine. Panic in most cases only causes more confusion in my eyes."

"Ordered a socket 939 based system. Just needed a basic box that had Windows XP legally installed (and media and COA), received an AM2 based system instead (there goes the idea of using my 2GB of DDR-1). Got a call on my cell phone less than 24 hours after placing order online, trying to upgrade the optical drive (thanks for using up my cell minutes!)

System started reporting errors during post and windows start. I am A+ and Network+ certified with two computer degrees as well. Diagnosed problem, turned out to be a bad RAM slot. Contacted PC-infinity.net and PCINIFINTY.COM (same company, same addresses, same contact numbers), with NO REPLY. Then called tech support, voice mail full, then called customer service. Was told to ship entire PC without an RMA, but with full detailed instruction sheet. Wait a minute, you have an RMA policy, but don't want me using it? Something sounds fishy. Tried for online RMA, not working either, tried an online e-mail... surprise!!! it's not working. Finally sent an e-mail (using my OWN e-mail client rather than their online form), and sent the SAME e-mail to customer support, tech support, and RMA support. It's been over two weeks. No replies from the 3 e-mail addresses. Avoid these idiots like the plague. I'm contacting the BBB in FLA as well as the State Attorney General's office for Florida, these guys needs to close shop. What good is a budget system if it stops working after 3 months?
Do yourself a favor... spend your money elsewhere!"

"After this past experience, I wouldn't touch these guys with a 10 foot pole. I ordered a complete system from them in January. The system was supposed to be: Pentium D 950, 160 gig HD, DVD-R/RW, and 512 MB of 667 RAM, along with an installation of Windows XP Media Center. Well, about two/three weeks after recieving the system, I went to turn it on and nothing happened. The computer was dead. I tried contacting them no fewer than 4 times through both their support form and support email, and I also tried calling thier support number. The emails went unanswered and the phone calls led to a "This mailbox is full" message. So, I figured I was on my own. I tried switching out the power supply, but it wasn't that, leading me to believe that it was the MB that was shot. Still, no support. Then, I noticed some things that made this go from bad to worse. When I opened the case to troubleshoot the dead computer, I noticed that the memory was not 667 memory, even though I had paid 10 bucks extra for an upgrade from 533. Then I noticed that the hard drive (which was curiously larger than I had ordered-200 Gig) was a seagate "Certified Repaired HDD". More investigation revealed that the system was build with a Pentium D 945 instead of the 950 (about a 60-70 dollar difference street value). So, fraudulent false advertisement. Once again, still no contact nor way to contact them. I had no choice but to file a complaint with the US internet fraud reporting site, and the BBB, and Wells Fargo (my bank) is currently working on getting the charges reversed. So, in short, once they have your money, there is no support provided, they do not honor their warranty, and the system did not come with the advertised components, including some refurbished components, which is fraudulent. Stay away from these people. Hopefully, somebody can shut them down, as we should NOT have businesses like this in the US. "

"Purchased a "retail" AMD processor, and a "retail" copy of Windows Vista Premium. What I got was the right processor, but with no packaging at all. No box means no 3 yr warranty, which I paid for. I dont even know if the chip is used or new. And the copy of Windows I got was a OEM Builders Edition, labeled right on it, "not for indivual sale". According to the packaging, I'm not even supposed to open it unless I'm building a computer to sell. This site is nothing but a scam. I was stupid enough to ignore the bad feedback and place my order anyway, but I'm begging you not to. These guys need to be delivering pizzas, not selling computer supplies."

"Beautiful service, some parts were delayed in coming (a case fan is still on the way) but overall great service. I have a Pentium D 945 3.4GHZ, 1GB RAM, 160GB hard drive, AND a new video card which is light years beyond anything I've had before, an XFX Geforce 7600GT Extreme Edition PCI-E!

I don't know if I'll buy again because of (now) severely limited funds (not to mention this computer is all I need now) but if I ever come into a windfall and a need for a new computer, I'll consider Infinity Systems Plus (or ICN as they call themselves on the phone)."

"Took more than 3 weeks to arrive and then only after much communication.
wrong colour - white not black
Has intermittent fault that reboots machine about once/week. suspect board, memory or processor - occurs with 2 different operating systems 2000pro and ubuntu, have screen capture info
they are not answering my email (2 days) or my phone calls. Suspect authentic favorable reviews are rare."

"I ordered a motherboard combo and thermal compound from this firm. Did not receive the thermal compound and the order took 1 week to arrive after shipping and I paid for 2 to 3 day shipping. I found out later that 2 to 3 day shipping means their turn around time in house, not shipping method. When I received the package it had not even come from Infinity Systems Plus, it had been shipped from MA Laboratories in CA. Called about not recieving the thermal compound and they would not take my information over the phone, was told to email them by a rather rude man who spoke very poor english. I knew I had made a mistake ordering from them at this point. I emailed the information but 3 weeks later I have not hear a word from them(not surprizing to me). Now the motherboard I ordered has a problem . I called them and was on hold 30 min; then I was told to leave a message but I could not because the voicemail system was full. I had to contact the board manufacturer to get an RMA to return it to them.
DO NOT purchase from this firm. Once they have your money they could care less about you. "

"I ordered a motherboard/CPU combo with 2 gigs of ram. the notice said the shipping would be 5-7 days. Today is day 10 and I cannot get a hold of anybody at the company. I've tried calling, but their lines are currently busy with helping other users. So I decided to leave a message. Well the mail box is full so I can't even leave a message. I have no way to get a hold of them and they have the product and my money."

"I have been defrauded by this company. I sent my motherboard/processor/video card in under rma#73429-R on 4/13/2006 after waiting over a month to receive a RMA so I could actually return the merchandise. They will not respond to my e-mails or phone calls. They will not return my property to me or refund me my money.
I spent almost $600 dollars on this whole deal, and now I have no computer and a brand new monitor(I bought it from Frys!)
I have had rebates get lost and then found and had the check clear faster than this mess.
I could've walked to Florida faster than it took to get a response from these guys.

I have contacted the Attorney Generals for the state of Florida(where pcinfinity.net is located) the state of Texas(where I live) and I have contacted the BBB.
I highly suggest that you contact your states Attorney General as well as Florida's, and the BBB if you have problems with these people.

Also report them to IC3.gov so we can get these guys shut down.

I want to find about starting a class action law suit against these people.

"

"STAY AWAY from this reseller. Like the other reviewers said, Infinity Systems markets stuff not in stock & when you call to get a status of your order you get the lines, "sorry, we have run out of stock & it will be in a few days. But if you like to upgrade for just another $, we will mail the item today". What a jacking scheme!
Since, I was in a tight corner, I did that. Only to find my card charged the old order and the new order! When I called them to find out, the Indian guy kept on saying "it is all ok, it is void, don't worry, it is void".
And the next day, both orders were then removed from my card. What a mess!!! Called again....and got the Russian guy this time, Alex, and says, "just wait, order shipped, you will get it, all ok". He refused to give me a tracking number all the while repeating "all ok, don't worry".
It is a risk to buy from this place & the customer service is not professional or competent.
I finally got the item after all that hassle
Shop at your own risk!
"

"DO NOT ORDER! They sell stock they don't have. Insist they have it. Then when you cancel a week later after they haven't shipped they charge you $20. This is FRAUD!"

"I recenly received one of the barbone systems and I was very satisfied with the service I received. Because I am a beginner and I enjoyed the service I received I will definitely continue purchasing from Infinity Systems Plus, Inc."

"I bought my first barebones computer from Infinity Systems about 5 1/2 years ago. Just because of my good experience back then, I decided to get another one despite bad reviews here. I'll log my progress here(note I ordered from pc-infinity.com, their new site):

- Ordered on 3/18/2006 an Athlon 64 3000 socket 939, fan & Biostar TFORCE 6100-939 w/PCI-E + 1GBDDR memory. Total: $370.78.

Okay, I received the barebones system on 3/28/2006. So far so good. I put in my old hard drive, DVD-ROM, and floppy drive and it boots up with no problems.

So far I'm satisfied, but I there are some things to warn buyers about. Infinity Systems didn't send me a confirmation email after order, nor did they send me an email when it was shipped. This made me worried until I received the package today(as quite a surprise). They should definately change this aspect of the ordering process."