"My first experiences with Infinity Systems a few years ago were quite good. I got custom-built PCs for an excellent price. I guess they're under new management now, because my last few experiences with them have been nightmares. I've dealt with everything from bad RAM on systems that I paid extra to be checked before shipping, to getting cheaper components in my systems than I ordered and paid for. When you can get through to customer service, you'd better be able to speak either Russian or Indian, otherwise you'll be hard pressed to understand anyone.

My last straw was a machine that didn't work at all upon arrival. I checked it out and found that 1. They failed to update the BIOS, though I paid for them to do so. I did it myself. 2. They gave me an cheap video card that sold for 50 bucks less than the one I actually ordered and paid for. 3. The video card had a 'known problem' that would not allow the system to boot with video unless I flashed the CMOS. Every time. 4. The USB connectors from the front of the box hadn't been installed properly, leaving the ports disabled.

I informed them of all of this and they did not offer anything other than to replace the card. I had to demand the BIOS refund and they told me to write a note about it and put it in the box with the returned card. They told me to ship the bad card back to them and they'd send another. I had to ask them repeatedly for their UPS number so I wouldn't be charged for shipping. They wanted me to pay for shipping their own mistake back to them.

Avoid these guys. They're not a class act."

"I have purchased many items from this company in the past with few problems, most of which were taken care of with my satisfaction. The last (and I mean VERY LAST)order was a disaster. They advertised a power supply buy one and get one free. Only one shipped. On the same order I ordered a motherboard and cpu with heat sink and fan, I upgraded the heat sink and fan for an additional $17. Upgrade not recieved, I could have bought the unit outright at Tiger Direct for $12.99 (some upgrade huh. I contacted cust support by phone three times to no avail. Sent emails explaining the problem, still no response. Called cust support again, was told they would ship the power supply but that I had recieved the upgrade of the heatsink/fan which is not true. To date I have recieved nothing. This is not a lot of $, but it could be, the whole experience is not good especially with the amount of business I have done with them in the past.It is now march 11 and I am still waiting."

"I purchase a motherboard, CPU, and computer case from Infinity Systems Plus for $198.69 which included "free" shipping. The merchandise was defective upon arrival. Some was even missing. The vendor ignored my e-mails and web form requests for an RMA. So I shipped everything back and contacted my credit card company to hold payment. I then discovered that they charged my credit card for $464.66. After a couple of letters to my credit card company, I finally got the $464.66 reversed, but I'm still out the $19.12 I paid shipping the junk back. This is an unscrupulous vendor. Stay away from Infinity Systems Plus!"

"This company should ba avoided like the plaque! My first computer they shipped was defective. I had to ship it back and was promised a refund of my shipping costs. It is now mid Jan 06 and they have yet to do this. In the rebuild they failed to follow my simple requests or instructions. Their phone lines drop you automatically and the staff that are available on the rare occasion someone picks up the phone are totally incompetent. The prices are good but who wants to spend three months arguing with a company you can't get a hold of. Its just not worth it! Run don't walk from this company, seriously."

"This store is also known as pc-ontime. I am repeating my rating of them here also.

I placed an order for a MSI K8N Neo-V motherboard with a Sempron CPU using pricewatch. After I entered my credit card information, I learned that the motherboard was substituted with a MSI K8MM-V. I called PC-Ontime and informed them that I didn't want the K8MM-V motherboard and wanted to cancel the order. They informed me that they would indeed send me the K8N Neo-V for the same price, so I didn't cancel the order. However, they never updated my receipt with the MSI K8N Neo-V and I never received a delivery date or tracking number. After numerous emails and telephone calls, I still have no information on my order except that they charged my credit card $124.97. I have no idea whether my order was actually shipped, and whether I will receive it or not. I called ***-***-**** at least 5 times and the individual answering always said they would send a tracking number, but this never happened. I also called the pcinfinity.net number, ***-***-****, several times and was always placed on hold for up to 30 mins without speaking to anyone. I sent numerous emails to both ****@**** and PC-OnTime.com that have gone unanswered. At this point, I'm ready to cancel the order, but I'm unsure that my cancel request will actually be acknowledged. "

"We purchased a harddrive online from this company and on 1/10/06 the harddrive crackled, sparked, smoked and stop working. I notified the company right away and could not understand the customer service representative and asked to speak to someone that spoke English, he then told me that his supervisor would call me back within an hour. I never heard anything from the supervisor and about 3 hours later tried to call back. The customer service line would state that all representatives are currently helping other customers and eventually it was like someone picked up the phone and hung it up because I would get a busy signal. On 1/12/05 I called back, it seems that you can get through easier in the a.m. When I called back CS said that a supervisor would call me back within 1/2 hour, 1 1/2 hours later I call back, the supervisor answered the phone, I explained to him what I had been going through, stated that I was leary about sending back the computer that I wasn't sure that we would get it back, then I went on to tell the supervisor how poor their customer service was and he hung up on me. How's that for customer service. In the future I will not purchase anything else from this company. "

"Really bad service, ABSOLUTELY no way to get ahold of them. I tried to call, e-mail, beg... nothing worked. So they get a big fat F for a grade. I never got my stuff either. Only 1 part of the order."

"BEWARE OF THIS STORE. They shipped me a 'new dell xps400' with the front panel GLUED TOGETHER. This is a 'new system'......Don't buy from them. Numerous complaints go totally ignored. Phone support is non-existant. They only want to sell. After numberous complaints, I finally email everyone on thier web page I could find and they "supprised me," CALLED my house. Said they would send me a 'used' front panel for my system. Told them NO. It was supposed to be a new system and new is all I would accept. So they 'said' they had to order a new one since all they had were used. So now am waiting to see if this will occurr as they said it would take 2 weeks. While the system price was good and time of delivers was ok, I will not buy from this company again. I consider myself lucky to have a system that works and only seems to have a cosmetic flaw. Of course I have no true Idea if the system is refurbished or not as with computer components its hard to tell.

The computer arrived in a DELL box, that had been opened by Infinity to (I assume), build it to my specifications. Why they wouldn't order it fm Dell that way I don't know. They have have a standard order type and then have to build it with what the customer says they want in it. In any event, will see if I get my part and shop elsewhere as customer service shouldn't be this difficult."

"I ordered a barebones system from them, it didn't work, I sent it back. It took 5 wks for them to reimburse by credit card. During this time they never answered their telephone, they never returned msgs left on their answering machine, they never replied to emails. I was left completely in the dark as to the status of my refund. I finally reached someone on the phone after 5 wks and they said they would refund my card but they charged me a 15% restocking fee, even though they sent me defective hardware.

W/o a doubt the worst online buying experience I've ever had.

Beware of this company!"

"This was the first and last time that I ever order from these guys. I bought a custom built PC from them. 1gb ram, ncie processor the works, so that i could play some games and get some of my programming and stuff done too. However here is what followed.

I originally placed my order on September 30th 2005. I awaited the arrival of my new computer with anticipation of how great it was going to be. Unfortunately all I got was a handful of problems. When I received the computer I immediately tried to install the Windows XP Professional OS. Unfortunately half way through the install the computer would blue screen on. I than called and spoke to Brad at customer service, who informed me that he believes the RAM was bad in my machine. He had me download a program from memtest.org and run it. I got home that evening and ran the program only to find out it wasn't the RAM. I called Brad and informed him of this and he said I could ship the computer back to him and you would ship me out a new one. At this time, I decided it would probably just be best for me to get a refund, so brad informed me of what i needed to do and I did it. I shipped the computer back to your office on October 19th 2005 and it arrived October 26th 2005(late due to Hurricane Katrina shutting down UPS Offices).

On nov1 I called to confirm your receipt of the computer and confirm that I would receive a refund. The person I spoke to didn't believe that i had even shipped the item to you. I had to provide him the UPS Tracking number before he would believe me. He only believed me when he checked who had signed for it. After that he informed me that the refund would be processed by the end of the week(11/05/05). On November 7th I called back to check the status and I was informed the refund had be processed on Nov4th and I should be seeing it on my account shortly.

On 11/08/05 I received my refund 100$ short of what I paid. There agreement states that I will only be charged 10% for a restocking fee(79.30$) but I was charged 100$ instead. So I called customer service again only to be told I had to speak with Accounting who was unavailable at this time, and that Accounting would call me back.

On 11/09/05 I called back because accounting hadn't called me back yet. I spoke with accounting and was told that there is a 100$ restocking fee. After informing the representative how upset I was with this, he offered to fix my computer that I sent to them, refund my shipping(40$ of the 80$) that I had paid to ship the computer back to you, and also load windows xp on the computer before shipping it to make sure that the computer worked 100%. I agreed to this as it was the only way to get the majority of my money back

On 11/21/05 I received the computer but did not have time to fool with it due to my work schedule until that weekend(11/26/05). When I turned the computer on I found that it did not have windows xp loaded on it. So I tried to load the OS myself only to receive the same problem as last time.

On 11/29/2005 I called there customer service line and was told that since 30 days has past since the order was placed that I could not return the computer for a refund and that was that.

I personally am a very upset customer. This is rediculious to send me two computers that don't work and than also not allow me to get my refund. NEVER EVER buy from these people. Besides the long hold times, and never returning phone calls, or web inquires via there contact forms, they give you products that don't work. I'm a very upset customer who is out 793$"

"I have to agree with some of the other comments - the pricewatch rating does not reflect the customer service of this company. I placed an order on friday, 11/18/05 and my credit card wasn't charged ever (which is a good thing), and I just received a confirmation of order email. On 11/23/05 I called to find out where my order was and they told me it would not ship until next monday, since they were out of stock! Why wasn't I notified of the item being out of stock? Also, I had to call twice to cancel! The first time I called, I was redirected to a non-working extension. I have canceled the order...and will continue to buy from Newegg exclusively!"

"So far, I'm not happy. It took them almost a week after I placed my order to ship the motherboard/CPU combo I ordered. However, I reasoned that perhaps they were out of stock (their web site doesn't give a stock count) or were backlogged.

When I finally received the package 13 days after the order date, it arrived in a beat-up box. At first, I wondered what the heck had happened, but upon opening it, I discovered that it had been re-used. Since I'm a fan of recycling, I was amused by this and actually gave them credit for recycling (the box wasn't so beat up as to be dangerous to its contents).

However, when I pulled the motherboard box out, I was appalled to discover it was not what I had ordered. Okay, maybe they just stuck it in another box, you know, like the recycling. Nope. Inside was what was advertised on the outside of the box, and not what I had ordered.

I immediately sent an email and gave them 36 hours to respond, which they did not. I then called them, and talked to someone who eventually agreed that they would replace the board if I sent it back (though they did ask if I wanted to just keep it, since it was almost the same as what I had ordered). I agreed I'd send it back, but I would expect to receive a refund for the shipping costs, since this was not my error for the return.

They will receive the board on the 23rd of November, at which point I am to fax my UPS receipt for the refund for shipping.

[Edit: I finally got the proper parts, which work fine. However, it was something of a surprise because they never contacted me when they shipped the replacement. I called one day to find out the status, only to be told that the shipment was scheduled to arrive that same day! (which it did.)

I have not been credited for the return shipping costs I incurred. I've decided I'm just going to let it go, because it's such a pain to deal with customer service here, so my final cost is $15 more than originally planned for.]"

"It amazes me how these guys can stay in business. They are nothing but scum artists. They have stolen over $275. from me a while back and it cannot be gotten back. The BBB does nothing either, don't bother with them. Also Pricewatch is in bed with these guys and other rip off artists. Pricewatch changes the reviews for the bad guys. I saw it in front of my eyes. I took screen shots of the changes. Pricewatch has had so much negative talk about themselves on their message board they had to take the message board down. Go look.

So don't trust Infinity systems plus or Pricewatch. "

"Bought barebones system which they then swapped hard drive, saying one in sale price not in stock, and charged me more for..then no power on unit, and will not answer emails or phone calls..currently disputing charge with my credit co..next time i will stay away.. "

"First of all, I would like to warn all interested buyers not to be tempted by this company's low prices because that is all that it has.

Their customer service is almost none existent and I doubt any of their guarantees actually hold true.

The frustration began when I first ordered my computer. They overshot their delivery guarantee by 2 weeks and it didn't arrive untill i threatened to have my credit card company cancel the payment.

As if I was not ticked at them enough, the video card which they sent me was defective and malfunctioned shortly. I then contacted their customer service and was told to send in the card along with a copy of my invoice which I luckily decided to print out, or else I would have been screwed right there as they did not email it nor include when they shipped me my computer.

It has been months now since I shipped in the video card and received no replacement. At first, I was assured by a yes, we have shipped it out, but the video card never came, time and time again. By now, it has escalated to the point where it seems that their whole customer service knows who I am and my situation along with a certain department manager of their's, a Mr Alex who has gone as far as to lie and now, avoid me.

Just a few days ago, I called and spoke directly to him. He assured me that he personally saw to it that he shipped out my video card and that I could call back the next day for the UPS # and he would definitely be there. AND LORD BEHOLD!!! He is now either "Not in today" or he has "Stepped out of his office". When I spoke to the other customer service employees regarding this, they must have rehearsed this very well since all they could say was the video card has been shipped out. When I asked them for proof or a tracking #, their ingenious and reassuring response was a simple " Uhhh I don't know." When I kept pushing them for an answer or some kind of resulst, they even had the audacity to HANG UP ON ME! THEIR CUSTOMER!!

So by now, I am furious by the fake promises of this company and the incompetent people which they hire. I figure I would sooner drop dead than ever get a replacement video card but I will keep trying.

For those who are seeking to buy an efficient computer or more or less, a working one and be satisfied. I recommend you stay VERY VERY VERY far away from this company. You would sooner get one from a donkey's ass than receive one from these guys. "