"I have booked a hotel stay for our Hawaii vacation using this site. Unfortunately right before we had to leave for our vacation my daughter got sick and we had to cancel everything. The staff members from HotelPlanner were very understanding of our problem and were very courteous and prompt to issue a refund. Such a Great Service!."

"Reginette Exume was awesome helped and us out! We appreciate your understanding and kindness."

"Great service received by Reginette, very quick and helpful."

"Just to express our appreciation for the care and attention given by Reginette last week . Somehow we managed to nearly book and pay for a hotel some 375 miles from our destination! Thanks to her we finally resolved the problem due to her patience. We will be recommending you all again Ric"

"I reserved the wrong room type and called to see if my error could be fixed. Reginette helped resolve my situation quickly and efficiently. Thanks again! "

"This was my first time using HotelPlanner.com and when I had accidentally booked the wrong dates I thought it would have been my last. My receipt indicated that no cancels, refunds, or changes were allowed. I was so upset, thinking I would lose money having to book another reservation with the correct dates. I realized the error just a few minutes after making the reservation, so I figured I to try to get the dates fixed. So I gave the support number a call and explained the situation. The person I spoke to over the phone, asked for the dates I intended to book the room for and said someone would give me a call the next day. Early the next day I received an email from support, indicating my reservation was updated with the correct dates. I was so relieved and happy they were able to fix my issue. I will definitely use this service again."

"I was automatically booked for a 2nd night by accident and had to ask for a refund. They were very accommodating and granted the refund ASAP."

"I mistakingly forgot to change the amount of occupants staying in a room that I booked through your site. I contacted your site and was blessed to work with Reginette Exume. She responded quickly to my email, and contacted the hotel to amend my booking and to ensure me that my request would still be fulfilled and gave me the new rate of my room. Ms. Exume is definitely an asset to your company. She even called me to discuss the changes that needed to be made so that there was no confusion. If I ever deal with your business again, I hope that I can deal with Ms. Exume again! -David Bagley"

"HOTEL PLANNER.com was excellent to deal with both in terms of making my reservation and then again when I unfortunately had to cancel. I would not hesitate to use them again. MikeG"

"Excellent experience! Reginette was on it! All I had to do was ‘follow the yellow brick road’!! Need more specialists like her. "

"Reginette was awesome! Her quick response to my request to modify my reservation made the entire booking experience that much easier. "

"Dad a death in the family and had to cancel my reservation and they were very helpful in canceling my order and helping me get my refund back with in the next seven days when I need to have another reservation this is the site I will be using again "

"Hi, Hotelplanners were awesome, friendly, prompt and very understanding when it came to a recent booking.
Recently, I booked a room for a wedding and didn't see the "code" that was supposed to be used to get a discounted rate at the hotel. After I got the confirmation and saw the error I contacted Hotelplanners.com and was reassured by the reservationist that I'd be contacted by a supervisor the following morning via email.
The protocol was exact and I received an email extending a courtesy of cancelling the reservation so I could rebook again and get the discounted rate. It was a "no hassle" courtesy which saved us a lot of money.
We want to thank Hotelplanners again for the professionalism and personal understanding extended to us. We would definitely use them again!
Sincerely,
Sandy and Scott Nadeau
"

"Reginette was wonderful! Got back to me right away and was more than helpful in correcting my reservation."

"i booked a trip to catalonia riviera maya from 12/16 ro 12/23 for 9 people. i was very specific that it was 8 adults and 1 child.i was told the child was free. not the case.itcost me 432.00 extra.what a surprise.iwould like to think i wll get this back before i start to badmouth hotelplanner on line.i can be reached at ****@****. sure hope this gets to the right people as it is the only web address i could find. martin c driscoll bridgton maine. feel free to respond"