"I booked 2 nights 1 room at Best Western in Pompton Plains NJ through HotelPlanner for total of 276.47. Everything was good up until my mom got a call in the morning that my dad is really sick and we had to go home, back to NH. Now I called HotelPlanner and they said they can refund me for the night I didn't stay at. It's been 2 Weeks and Counting, I have called several times and left humorous number of voicemails. I call and they redirect me to a woman who never answers or even responds. I called again 4 days later and they did samething, after I asked nicely to not redirect me to that woman. I hung up, called and asked again for a good 5 minutes finally the girl didn't redirect me to that lady. But, They are still leading me on, telling me they will refund me, they just have to talk to the hotel manager and get the receipt of the night I stayed for and then they will refund me. I have the receipt but for some reason and I don't know why but they have to talk to the hotel manager, they can't just take my receipt I got from the hotel. I called the hotel manager and she told me there is no one by that name that called or left her any voicemail messages. So if it is 2 weeks and counting, I shall just say that my $138.23 is not ever gonna be returned back to me. They ripped me off and I hope you take my advice and not go with this site because if any problem randomly occurs at all, they won't resolve it. They'll keep you hanging. Also, they deleted my bad review on Facebook so they're just trying to lure people in thinking that this company is worth 4.4 star rating when they aren't worth that. Because they ripped me off a lot of money, I am never recommending this site to anyone. Because this happened to me, then I know for sure I am not the only one that this is happening to."

"I attempted to make a change to my reservation well within the alotted time. I made initial contact on 7/20 to make the adjustment and it wasn’t fully resolved until 8/30. I’m somewhat satisfied because it was finally resolved. However, there needs to be a much more expedient process to handle these adjustments. It should never take 30+ days to make an adjustment. I am just glad it was finally taken care of. "

"Ms Reginette was very quick and thorough in figuring out how I was charged for two nights that I had cancelled at the hotel. I was very impressed at how this was handled. I would definitely use HotelPlanner again/
Richard"

"The customer service representative was fast, professional and efficient. Thank you so much for your prompt attention to my cancellation request. It was truly a pleasure communication with you.

Best,

Jackie "

"Hotel Planner is easy to navigate. I had a question about my reservation and I received a very quick, helpful response. The representative was very pleasant and professional. "

"We booked a hotel in Syracuse for 2 nights but could not go. I ran out of time to cancel and get a refund but Reginette went to bat for us and got us a refund.

This was really appreciated and great service.


"

"I used this site and unfortunately had to cancel my reservation. I dealt with Reginette Exume and she was so polite and very helpful. I would recommend them again. "

"Reginette was very helpful!"

"My elderly mother tried to book a hotel room at the Quality Inn in Petaluma for this weekend. On the HotelPlanner site she found a very affordable senior discount rate. She double-checked the price for all three nights of her stay, clicked "book," and great! Except...not. She was later emailed a price quote that listed two of the nights as significantly more expensive than the third night. Luckily we took screenshots of the original deal, emailed their customer service, and were given a phone number. Tried the phone number, it hung up on me - twice. Tried the customer service representative - Ynasthia - and she said, "the rates change automatically and we have no control over it." Went back and forth and finally...mom was offered a $100 discount coupon. Great, problem solved. Except...not...again. We were then told she couldn't use this coupon for her stay but had to use it later! Um, the problem was with THIS visit, and the error was yours! Finally ended up calling the actual hotel and talked to a fabulous manager who honored the original price quote, cancelled our bait-and-switch reservation with HotelScammer, er, HotelPlanner, and will NEVER. book. through. them. again. Don't do it, they do not care about you!"

"I had contacted Hotel Planner by phone twice to cancel our trip due to the passing of a family member. Although agents were polite, my case did not get resolved. I then created an E-mail with my history and Reginette became involved. She responded very quickly to my many e-mails and followed thru and got me the hotel refund. I really appreciated her sense of urgency during this difficult time for our family. "

"Reginette Provided excellent customer service! "

"I had a non-refundable hotel reservation but had surgery and could not check in. I called and the young lady said to send an email explaining my situation and attach any supporting documents. I was concerned as it was one day before I was due to check in. She said to mark it High Priority and based on the date and time I sent it, they would process it. First thing this morning I receive a wonderful email stating that they had cancelled and refunded the full amount due to extenuating circumstances. No back and forth. It was done! Very impressive."

"I needed to modify a reservation and Carmi Evens was very patient and professional as she checked my two reservations to make sure the modification was made correctly. I could not have asked more a more careful or responsive person than Carmi."

"I reserved a hotel room in Baltimore for 4 days at the end of July through the HotelPlanner website. Unfortunately, I had not specified that an accessible room was needed and also had clicked on 1 person instead of 2. Reginette answered my email within a couple of hours, and was able to contact the hotel and request these modifications for me. Thank you for all of your help Reginette, It was much appreciated!"

"I was very pleased with my experience. I accidentally booked 2 nights on a non-refundable reservation and Reginette was nice enough to ask the hotel to waive their policy and refund me one night. They were so accommodating and kept me well informed throughout the entire process. I was so pleased that my error was able to be corrected."