"i booked a hotel room via hotel planner. however, our plans changed and i needed to change our reservation plans. i found the staff of hotel planner incredibly helpful in changing our plans. "
"I had accidentally booked a reservation for the wrong weekend. Not only did I incorrectly book but I chose a booking that was non-changable or refundable. I initially attempted to call but could not get through, likely due to time differences, so I wrote an email explaining the situation. I was contacted by HotelPlanner, the person who helped me sincerely made an effort to do something about this mishap. She was understanding, patient and friendly and took care of the situation in about 20 minutes. In addition, I received a response to my email from Reginette within 30 minutes from the time I wrote it. They noted that I had been helped over the phone and confirmed the cancellation. This was my first time ever booking with HotelPlanner, and despite me being unable to rebook my initial reservation, it was a pleasure to experience such quality of service. I also appreciate a company that is willing to do the right thing, even at the expense of loosing a booking. I highly recommend HotelPlanner.com."
"Great customer service, very fast respond and very defective . Great deals . Thank you "
"Our tour group is BIG. We needed a lot of rooms. The local hotels were slow to respond, but in the end, our hotel planner finally found a great opportunity for us. "
"I had the please of working with Reginette. She was awesome and contacted me along every step of the way. Excellent customer services seems rare these days but she definitely displayed it for me. "
"Being able to have one site to book a group made it very convenient. I was able to review the offers, amenities etc., communicate with my group and choose the offer. Saved me time."
"This service is a life saver! I got to set my hotel criteria, they did a focused search, and then I was able to select which hotels to request bids from. My agent provided me a personal recommendation. I was immediately put in contact with the hotel's sales manager, who scheduled a meeting with me and from start to finish, our hotel block was completely organized in 72 hours. "
"Reginette was awesome in helping me regarding a reservation. She quickly responded and resolved the issue. I will use again."
"Thank you for throwing me my refund for the mistake I made on my booking! Most appreciated!!! Highly recommend this site!"
"I caught sick and was unable to make a hotel reservation. Hotelplanner.com got back to me quickly and was very courteous. Just want to say Reginette Exume is excellent, customer service is what sets companies apart and she ROCKS!"
"I would like to commend Reginette Exume for her excellent service. I booked a reservation for my Cousin's wedding that would be 6 hours away from where I live. I chose the option that stated No refunds or cancellations. As life happens the wedding was cancelled, and I was horrified to learn that I would be out $280.00 for a hotel room I no longer needed. When I called the number, I was met with extreme rudeness, basically saying you chose that option. I reached out via email, and Reginette took on the case taking the time to contact the Hotel and explain my situation and was able to refund my credit card. I learned two things, don't ever use the no cancellation option because life happens and I will definitely use this site for my next vacation!"
"I wanted to take the time to say Thank you to Reginette for going above and beyond when I made a mistake with booking my hotel. She was very quick with her responses and certainly helped me to rectify my issue making me a happy customer again. I appreciate your kindness and for treating me like a customer that you too value on the company end. America needs more people like Reginette who has a superb work ethic. THANK YOU REGINETTE!"
"Being rather a novice to organising group travel, it was so comforting to get suport and help from Reginette Exhume.
She went above and beyond to explain and provide information about a credit card authorisation that was needed for one of my colleague's stay at their hotel.....
Thank you for your excellent service!"
"This was my first time booking through HotelPlanner and my experience has been excellent. I neglected to print out my receipt and needed to retrieve it in order to submit for reimbursement . I could not find my confirmation number so I contacted Reginette Exume, Customer Service Representative who responded immediately and forwarded my reservation.
Had Reginette not sent me a thank you for using HotelPlanner, I would not have remembered that I booked it through this site. I usually book directly or through Expedia. I'm impressed with the service I received from Reginette. "
"I cannot believe how wonderful these people are. Great service in that I found their application user friendly. I love how they order things. I got an amazing price. But what I think sets them apart is their customer service. I had to cancel and their response was IMMEDIATE, personal and professional. "