"Excellent communication with their customer service. When I experienced a change in my travel plans, they were more than happy to work with me. Will definitely work with them again!!!"

"I booked a room for 2 nights in error and was going to be charged over $300 for a room I didn't need. After getting bounced back and forth between priceline and Marriott I gave up hope. Reginette Exume emailed me and took care of everything and refunded my money. I couldn't be happier that this is resolved thank you so much! "

"I had a minor problem. After contacting customer service, they responded me immediately. I was so surprised that I received a response so quickly. The problem was resolved and was followed up 2 times. The problem was resolved to MY advantage. I am so happy with the final result.
Thank you Hotel Planner and Reginette"

"After contacting my hotel to make changes to my reservation, I was told they were unable to assist me. I then contacted Hotel Planner, who I made my original reservation through, for assistance. Reginette went above and beyond and very promptly resolved the miscommunication with the hotel and fixed my reservation. Great customer service, and very much appreciated!!!"

"I had to book a big group for skitrip and because of Hotelplanner we had a good deal and perfect hotel near the slopes.
The group was very happy! Next group i will use Hotelplanner again"

"I had booked a week long hotel in CO for my kids athletic event, and sadly found out i could not attend, I thought I would get a bunch of push back from the Hotel planner, but Reginette understood my circumstance and was super helpful in getting my situation resolved and she did so promptly, like within 12 hours I believe. I'm very appreciative of her help and this company did good by me. Matt H, Montana "

"Made a mistake in my reservation and Reginette at Hotel Planner was able to help me change the reservation and receive a full refund! She was very timely in her email responses and the customer service was very efficient.
10/10 would book again"

"I attempted to book a hotel room for an upcoming vacation, but due to a glitch in automation, I never received a confirmation and the HotelPlanner.com call line was unable to verify that a reservation was made. I forged ahead and booked another hotel elsewhere. Unfortunately, I wasn't able to contact the manager of the first hotel from the questionable HotelPlanner.com booking, either. Since no charge showed up on my credit card, I had assumed that the reservation was never completed. However, a week later, I received a boilerplate message thanking me for my reservation, addressed from Reginette Exume. I was skeptical that I would be able to send a message to Reginette, but at this point wanting to make sure any existing reservation was cancelled, I replied to her message. I was delighted to learn that Reginette is an actual, responsive person at HotelPlanner.com. She responded swiftly, assured me that she would take responsibility for confirming that my reservation was indeed cancelled, and followed through with professionalism and expertise. 5 stars for Reginette Exume. The automated reservation system needs some work, but the customer service provided on Reginette's end was exceptional and is often undervalued in our newer digital economy."

"I made a mistake in my booking and she made it right without any hassle. Much appreciated"

"I made a mistake on my reservation and they helped me cancel it and waived the cancellation fee for my mistake. Thankful for that"

"I had to follow up with Hotel Planner after a hotel stay for a cheer competition. Reginette was very prompt and responsive in helping out with my needs. She kept in contact and resolved the issue as promised. "

"I reserved non-refundable rooms for some of my guests in a group for a party planned at De Sol Hotel & Spa. One of the guests informed me that they would not be able to attend. understanding that my reservation was non-refundable, i reached out to the hotel and explained my predicament. They were able to negotiate with reservation support on my behalf, and arrange a full refund for me. I truly appreciate this because, it shows that they go above and beyond to please the patrons. "

"I had to cancel an “uncancelable” reservation due to a death in the family and Reginette Exhume was incredibly responsive, kind and efficient. She is what customer service should be. I am sorry to miss the weekend trip that was planned but she made the cancellation quick, easy and even comforting. Thank You!"

"Reginette Exume was very friendly, very prompt and very helpful.
It is great to work with a company that has an outstanding Customer Service base.
Thank you."

"I made hotel arrangements for my boss and other colleague, Reginette was lots of help! I would recommend Reginette and the Hotel Planner site.

Thank you!"