"HIDevolution has some of the best service out there related to both customer service as well as the technical work they perform on machines they sell. Top notch business with top notch people. great communication throughout the process.
All modifications they made are covered by their warranty and everything is stress tested before shipping.
Excellent company, highly recommended. will do business with them again"
"I was looking to buy a new laptop and came across HIDevolution which also send overseas. I had a few queries & badget limitations so I contacted them. Donald from HIDevolution responded very quickly and was so nice & helpful, went well & beyond to help me. I had some upgrades done and recieved updates every step of the way. Everything went smoothly from support to ordering to shipping. laptop was very well packaged and I'm very pleased with my purchase.
I would highly recommend them!"
"I was first looking to buy a brand new laptop but didn't trust amazon or other resellers due to bad reviews and coming in with defective devices. I came up to HIDevolution with the highest review ratings so I decided to give them a try. I made an order on an ASUS GL503VS early March without rush but eventually I was given a message that the product was sold out/discontinued near the end of march and they offered to help find me a different laptop with similar specs. I told them I was willing to wait until they restocked the laptop.
Early April ASUS released the Zephyrus GM501 so I called HIDevolution and someone named Ted helped me out. I switched from the GL503VS to the Zephyrus M GM501GS because most computer brands just came out with the 6 core i7- 8750H and I decided to take advantage of it. Ted was very pleasant and made the order transition easy and I also decided to add in the rush order. I waited until mid April but then ASUS pushed back the release date from April to early May and I had to wait again until HIDevolution received the laptop. Eventually I received the GM501 on May 3. I made my first order ASUS GL503VS on March 8, switched to ASUS Zephyrus M GM501GS on April 3, and finally received something on May 3.
When my product came it was nicely packed. While opening the new laptop it had no fingerprints and it felt like it was brand new. The modifications I made was 32GB RAM,Thermal Grizzly Conductonaut on CPU + GPU, and Fujipoly Extreme Thermal Pads on heat sensitive surfaces, and Clean install of windows.
The laptop was hitting 91C on GPU and 95 GPU at first while stress testing but eventually the max ended up becoming 77 on CPU and 81 on GPU and averages around 72 on CPU and 75 on GPU while gaming. I am not sure why the temperatures were high at first (I think it had to do something with the liquid metal not being used for a week while shipping or the battery was charging while i did the tests) but these are very solid temperatures and I am very happy with the results. I tried to update the BIOS for my new laptop but it was already up to date so I also give their technicians that.
Despite waiting 2 months for the new laptop, I can't blame HID because it was mostly the manufacturer for discontinuing products and pushing back release dates. But I am glad I was able to get this model instead of the original one I wanted due to the new 6 core CPU. This is truly a great customer service experience and I highly recommend HID if you wish to get a working laptop if you have the patience for their quality work.
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"My thought process for ordering this laptop was that I wanted to try a laptop with a 144Hz screen. I was between this and the Aero 15x. I went with this laptop because it had more features that I wanted, primarily the ESS DAC, Killer networking, GTX 1070, and GSYNC. I knew I would be trading battery life and weight, but it was worth trading for me personally. I’ve heard a lot of horror stories online about Aorus/Gigabyte but this laptop is was my dream laptop and I wanted it so bad feedback or if it arrived DOA wasn’t going to stop me.
4/27/18-I contacted support around 1:30 PM CST I wanted to know how long it would take for the laptop to get to me with rush build. I was in a chat with Donald to discuss my options and he said it would be easier to explain my options if he called me. We talked about the options I had selected weren’t that important (Killer 1550, Remove HDD) and that if I bought it stock it would be able to ship that day if I ordered soon. I agreed and bought It after the chat closed.
5:30PM-I received an email that my order shipped. I paid for Priority overnight, so I could get Saturday delivery.
4/28/18-I picked up my order from the FedEx store and inspected the box.
The Aorus protective shell seems a little thin to me and was even cracked in one spot. I was afraid that my laptop was damaged in shipping despite the fragile and do not drop stickers. After I inspected it the laptop was in perfect condition. The new rice husk packaging looks kind of flimsy but at least it has a nice smell. Inside is some literature and a USB with the utility drivers.
Donald was amazing over the phone and explained each choice I made and adjusted my cart for me. I’m glad he was there to help! Also, he was knowledgeable about the parts too! It didn’t feel like he was just reading from the spec sheet to you. I would love to order from HID again!"
"I ordered a computer from Donald Stratton. He was wonderful. I am the 2nd person in our office to order with this company and we could not be more pleased. My computer is great and Donald always helped, answered questions and kept me up to date on everything!!"
"I had never heard of HIDevolution before and I was a little nervous about purchasing a laptop from a re-seller that I was not familiar with but I am so glad that I worked with them! From the very beginning (even before I placed an order) until the very end (even after I received my product), customer service (shout out to Ted and Jenny!) was straight up excellent! All of my questions were answered very quickly and I felt comfortable during every step of the order fulfillment.
I highly recommend ordering from HIDevolution, you will not be disappointed! "
"The most satisfying online purchase I made so far. All personel are accommodating, helpfull and knowledgeable on their products. The buying process is made easy and timely. They will keep in touch from customer sellecting the products untill it was delivered and beyond. Quality of products are in its highest and delivered with in shedules."
"Great taking care of their clients , great service they assume their problems.
Tech is patient and sales customer always disponible 24/24.
The clients is important to them."
"Let's start with timely pre-sale support from Ted. I noticed a strange setting in the online configurator and opened up a ticket to ask if it was intended for that model and Ted responded after normal business hours and said it was not intended and would be fixed soon...and it was!
Now, onto Donald. When I emailed him to ask about discounts he not only responded with the information, he had also looked up my name in their website db and saw the configuration I had chosen and he asked me to call him because he wanted to discuss some of the options and make suggestions. When I called he asked me questions about how I planned to use the system and actually tried to down-sell me until we figured out what would work best. Normally, salesmen try to gouge you for every dime but Donald only wanted me to get what matched my needs. That's both rare and welcome and secured my business for any future computers I will buy.
Lastly, Zoltan is an incredibly swift and competent tech support specialist. When I had a concern after a remote upgrade and opened a new ticket I got a prompt response and resolution.
I can't say enough good things about these people and this company. They will work hard to get and keep your business! "
"The only one with 3 years of international warranty I found. Had an issue with the fans kicking early and loud but had the BIOS updated through remote sessions with the technical staff and now works pretty fine."
"Received my laptop only recently, and had some issues with the mouse/touchpad. Zoltan from HIDEvolution's Tech Support was extremely quick in responding to the issue and was able to remote into it and fix it. He was nice and professional. I'm really happy he was able to fix it, there were no fixes for this issue on forums, so I didn't have my usual routes to check for solutions."
"Got a custom built Asus laptop with some custom parts. Using for a few months already, haven't noticed any issues.
If I didn't know the parts were custom I wouldn't have guessed that it's custom assembled and not factory-made.
Also their customer support is very quick, I found a mistake on the site, emailed them and they fixed it in just a few hours."
"It was a very positive experience for me.The staff is very friendly and attentive.
All my questions was answered fast.So in one word i much satisfied."
"Since the very begginning of my order the HidEvolution staff were there supporting me, even with all my plus service that I add to the main product.
The quality of the laptop it self is totally awesome and I feel totally secure since their team checked all the quality and effort test before sending me to product.
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"Bought an ASUS G752VS, the laptop arrived with many treats.
Ted the Representative was very helpful with my inquiries before the buy and after.
the laptop shipped fast and well packed.
Recommend! "