“My thought process for ordering this laptop was that I wanted to try a laptop with a 144Hz screen. I was between this and the Aero 15x. I went with this laptop because it had more features that I wanted, primarily the ESS DAC, Killer networking, GTX 1070, and GSYNC. I knew I would be trading battery life and weight, but it was worth trading for me personally. I’ve heard a lot of horror stories online about Aorus/Gigabyte but this laptop is was my dream laptop and I wanted it so bad feedback or if it arrived DOA wasn’t going to stop me.
4/27/18-I contacted support around 1:30 PM CST I wanted to know how long it would take for the laptop to get to me with rush build. I was in a chat with Donald to discuss my options and he said it would be easier to explain my options if he called me. We talked about the options I had selected weren’t that important (Killer 1550, Remove HDD) and that if I bought it stock it would be able to ship that day if I ordered soon. I agreed and bought It after the chat closed.
5:30PM-I received an email that my order shipped. I paid for Priority overnight, so I could get Saturday delivery.
4/28/18-I picked up my order from the FedEx store and inspected the box.
The Aorus protective shell seems a little thin to me and was even cracked in one spot. I was afraid that my laptop was damaged in shipping despite the fragile and do not drop stickers. After I inspected it the laptop was in perfect condition. The new rice husk packaging looks kind of flimsy but at least it has a nice smell. Inside is some literature and a USB with the utility drivers.
Donald was amazing over the phone and explained each choice I made and adjusted my cart for me. I’m glad he was there to help! Also, he was knowledgeable about the parts too! It didn’t feel like he was just reading from the spec sheet to you. I would love to order from HID again!”