MarkMontenieri's Avatar

MarkMontenieri

All 1 customer reviews

All 1 customer reviews

sort by store, date, rating, likes

Hidevolution.com

5/5

What every company should aspire to emulate

Let's start with timely pre-sale support from Ted. I noticed a strange setting in the online configurator and opened up a ticket to ask if it was intended for that model and Ted responded after normal business hours and said it was not intended and would be fixed soon...and it was!

Now, onto Donald. When I emailed him to ask about discounts he not only responded with the information, he had also looked up my name in their website db and saw the configuration I had chosen and he asked me to call him because he wanted to discuss some of the options and make suggestions. When I called he asked me questions about how I planned to use the system and actually tried to down-sell me until we figured out what would work best. Normally, salesmen try to gouge you for every dime but Donald only wanted me to get what matched my needs. That's both rare and welcome and secured my business for any future computers I will buy.

Lastly, Zoltan is an incredibly swift and competent tech support specialist. When I had a concern after a remote upgrade and opened a new ticket I got a prompt response and resolution.

I can't say enough good things about these people and this company. They will work hard to get and keep your business!


Reviewer Stats

1

Reviews

0

Useful Reviews

MarkMontenieri's favorite stores

MarkMontenieri's Stores Reviewed

MarkMontenieri's Least Liked Stores

No stores disliked ...