“I was first looking to buy a brand new laptop but didn't trust amazon or other resellers due to bad reviews and coming in with defective devices. I came up to HIDevolution with the highest review ratings so I decided to give them a try. I made an order on an ASUS GL503VS early March without rush but eventually I was given a message that the product was sold out/discontinued near the end of march and they offered to help find me a different laptop with similar specs. I told them I was willing to wait until they restocked the laptop.
Early April ASUS released the Zephyrus GM501 so I called HIDevolution and someone named Ted helped me out. I switched from the GL503VS to the Zephyrus M GM501GS because most computer brands just came out with the 6 core i7- 8750H and I decided to take advantage of it. Ted was very pleasant and made the order transition easy and I also decided to add in the rush order. I waited until mid April but then ASUS pushed back the release date from April to early May and I had to wait again until HIDevolution received the laptop. Eventually I received the GM501 on May 3. I made my first order ASUS GL503VS on March 8, switched to ASUS Zephyrus M GM501GS on April 3, and finally received something on May 3.
When my product came it was nicely packed. While opening the new laptop it had no fingerprints and it felt like it was brand new. The modifications I made was 32GB RAM,Thermal Grizzly Conductonaut on CPU + GPU, and Fujipoly Extreme Thermal Pads on heat sensitive surfaces, and Clean install of windows.
The laptop was hitting 91C on GPU and 95 GPU at first while stress testing but eventually the max ended up becoming 77 on CPU and 81 on GPU and averages around 72 on CPU and 75 on GPU while gaming. I am not sure why the temperatures were high at first (I think it had to do something with the liquid metal not being used for a week while shipping or the battery was charging while i did the tests) but these are very solid temperatures and I am very happy with the results. I tried to update the BIOS for my new laptop but it was already up to date so I also give their technicians that.
Despite waiting 2 months for the new laptop, I can't blame HID because it was mostly the manufacturer for discontinuing products and pushing back release dates. But I am glad I was able to get this model instead of the original one I wanted due to the new 6 core CPU. This is truly a great customer service experience and I highly recommend HID if you wish to get a working laptop if you have the patience for their quality work.