ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
5.00/5
Chance of future purchase:
5.00/5
Shipping & packaging:
5.00/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5

Verified
5/5

2019-03-02

Amazing Sales Team, Amazing Technical Support.

"Purchased an Aorus 15 with the new RTX. Laptop came on schedule, even pristinely packaged after the reseller had to take it apart for upgrading thermals. Everything worked as desired. Donald is a great guy and is willing to offer candid feedback on potential upgrades for your system. The rest of the team is equally versed. The manufacture did an excellent job making the Aorus.. quality parts all around.. chassis is amazing. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2019-02-15

Top notch company and support

"I contacted HIDevolution because I needed a custom Lenovo laptop workstation. Because I wanted it to match my desktop as closely as possible, I wanted Windows 7 Pro instead of Windows 10. Donald configured it just how I wanted including a Blu-ray burner and the 8GB Quadro GPU. They configured the OS and media drive as I wanted also and he also answered all my questions about the M.2 drives. Communication was prompt and friendly. When I received my laptop it looked like it had never been touched.
They also provided excellent support later when I was changing out a drive.
I am grateful for them. Highly recommended! Good job!
"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service

Verified
5/5

2019-02-11

Donald was an amazing staff of HIDevolution and I'm extremely happy.

"He made the experience of purchasing this high-end gaming laptop very pleasant and wonderfully easy. I highly recommend HIDevolution to anyone looking to purchase a gaming laptop."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2019-02-02

Outstanding service and product!

"I bought an MSI Leopard 8RE from Donald at HIDevolution. He was outstanding. He even made a personal phone call to ensure that the customization was exactly what I wanted. Who does that?! I live in Canada and he also made sure that I got the best option for shipping as well. NotebookReview suggested Donald (which is how I found HIDevolution and Donald) and I got a discount because of them. I'm extremely satisfied with the service and the product. I'll be recommending to all. Thank you so much!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2019-02-01

Great prices, and great costumer care

"Thanks to Donald I was able to get my laptop shipped overnight before my flight! Hidevolution stayed in contact throughout the whole process."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2019-01-10

AMAZING Experience with HIDevolution

"First of all, a big THANKS to the legendary Donald. Donald was very helpful and knowledgeable throughout the entire process. I purchased an Alienware M15 over the holidays and I couldn't be happier.

Donald helped me decide on a model to purchase after discussing on the phone my needs and expectations, he evaluated the possibilities and gave a recommendation based on thermal performances. I opted to get the extra $95 for the liquid metal and fujipoly pads, and it lowers my laptop's temperatures by 25C (As compared to a Best Buy MSI GS65 I also had) while running games.

The customer service was excellent, very thoughtful and clear the entire way. The first laptop they had in stock was dead out of the box, and it caused a delay of a week in getting my system to me, but all I have to say is THANKS to HIDevolution for doing the testing and quality control when Dell obviously couldn't.

This is a company that cares about its customers and the reputation of the services they provide. Would definitely recommend to anyone on the fence about getting a system from them. The prices will be higher than what you could get directly from the manufacturer, but you are paying for that extra quality control, lifetime technical support, warranty, services, and customization that in the end will be worth it!!!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2019-01-08

HIDEvolution delivers

"Right, so i bought this a while ago and im late in coming to write this review because i was busy playing games on the awesome custom built laptop i ordered from from Hidevolution (MSI G65 Stealth Thin 8RF to be precise), and everything was smooth. Ted answered all my questions, even suggested some stuff cause while i love games im not that tech savvyy (but im getting there hopefully), support was always there for me and the laptop is flawless and completely up to specs as i wanted.

Cant recommend these guys enough. If i ever need to buy another laptop, it will surely be from them!.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2019-01-08

Best Buying Experience

"They were very accommodating and were nice to talk to. TED and his team at HIDEvolution will worked to have my MSI-GT75 Titan build ready in time. They also gave me alot of goodies :-) with my laptop which I was so happy to see. If you have a budget, I am sure they can work with you so that your buying experience maybe just as awesome as mine. Look no further than HIDEvolution when purchasing your gaming rig."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-01-07

Satisfying experience

"After searching providers of other gaming systems for the better part of three weeks, I am happy that I settled with HID Evolution. Ted provided pre-purchase support that made HID stand head and shoulders above competitors, and this gives me the confidence that, should I need them, the support team will be there after purchase."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2019-01-03

I will never buy a high-end laptop from anyone else.

"Donald is not a unicorn. He exists, and the team at HIDEvolution is absolutely phenomenal and legendary. Both Donald and Jenny were extremely patient with me through the sales process. I called in on a Friday, and they had my laptop built and sent to me by the following Thursday (with NYE and New Years in between). I use my laptop for professional purposes, and I only had to ask them once to make haste. They did. I paid for rush build, but my laptop was built and delivered before the five business day period was even up. I travel a lot and wanted to settle in with my laptop as soon as possible. They pulled through. Worth every penny."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2018-12-21

awesome trusted web and very good in service my 1st experience

"i bought the asus rog g703gi laptop i received the item in perfect condition. i love it! what an awesome laptop! very perfect
thank you for assisting my orders it was nice making business with your company i definitely recommend this website to anyone
thank you to ted-k for giving a very awesome customer service i definitely want to do a business with you again thanks to HIDevolution thank you so much!

definitely recommend to anyone whose looking for trusted and awesome customer service over all
i bought a laptop asus rog g703gi its a beast
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2018-12-12

Really satisfied with HID Evolution costumer experience

"Recently bought a MSI GP73 with some upgrades and HIDEvolution was super efficient and with a terrific costumer service!! Fully Recommended for those who want excellence
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2018-12-06

Fantastic Experience!

"Wanted to document my experience ordering from HIDevolution for anyone who's on the fence for some reason.

First off all, my background. I am a 20-25 male who is doing web development for work. I was looking for a laptop that would handle my web development since my work computer is ridiculously slow. At home, I was using an HP with AMD A6-5200, 4GB SDRAM, integrated GPU, and some SanDisk 250GB SSD. It was fine, but couldn't handle the loads I put on the CPU with running programs like Postman, FTP Clients, even something as simple as Visual Studio Express. I decided enough was enough and I needed something better, lest I give up the will to live between the molasses of my work computer and underwhelming performance of the HP.

I haven't bought a computer in four years, so I started poking around the internet and found/started looking at computers like the Acer Swift 3/Aspire 5. Stuff in that $600-$800 range. I was impressed with what you could get for that money these days. That budget started opening up stuff with the i5-8250U processor, 8GB of RAM, and even some factory installed SSD's. But I couldn't shake the feeling that I should spend a few hundred more and get something in the $1000 range. Something with an i7, dedicated GPU, etc. So I Googled "high end laptops" and one of the first results was HIDevolution. I clicked on them and started poking around and saw an MSI GL63 for $899. The specs looked pretty damn good for $899. Then I saw that there was a GP73 with GTX 1060 on sale for $1099. I clicked on it, went through the configuration list, and added one to my cart. Then I left the site.

A few days later I got an email from a guy named Ted that was asking about the computer left in my cart. I asked him a few questions and was suddenly looking at dropping $1200+ on a GP73 build. With the guidance of Ted, I ended up placing an order.

So I placed the order on 11/19, a properly configured GP73 for $1,329.00 (after NBR discount, of course) which was double what I had originally set out to spend on a laptop and a good ~$400 more than my hard limit was. But I know I'm getting a hand configured machine with excellent warranty. One that will last me for many years and with more power than I'm ever going to need for my work.

My build day was slated for 11/30, which includes me emailing Ted, asking him to upgrade my HDD to a Samsung EVO SSD, which he promptly charged me for and got changed in the build. Customer service has been second to none thus far. The laptop shipped and arrived right on schedule. So far so good. I am so pleased with my experience!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2018-12-06

Gigabyte Aero 15x

"HIDevolution is the expert in offering great customized laptops at a great price. I purchased an Aero 15x from them, and was able to upgrade its cooling system, memory, and hard disk with clicks of a button. Not to mention their superb warranty which covers the system even if you upgrade it afterwards yourself. The laptop came in pristine condition, and I was able to enjoy its power and functionality immediately due to the customizations HIDevolution performed. Customer support is also very responsive and accommodating to your requests; I put down the credit for the laptop just before Black Friday only to see the price going down by $200 for the Black Friday sales, but a quick email to them and they were more than happy to match the Black Friday price for me. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2018-11-27

HIDEvolution

"Just ran across this gem of a company. They are an authorized company for upgrading production laptops. With all the upgrades, the Gigabyte laptop has the power of a desktop computer but is thin and light like a Mac. It is sweet!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process