"Good, fast on line service"
"Took me a half hour to locate and then get my order in. "
“We're truly sorry to hear about your frustrating experience shopping online with us. Your feedback is invaluable, and we apologize for any inconvenience caused by the complexity of our website. We're committed to improving our user experience and making it more intuitive for our customers. If there's anything specific you'd like to share about your browsing or ordering process that we can address, please let us know. We're here to make your shopping experience smoother and more enjoyable. Thank you for bringing this to our attention.”
"The shipment email from Heartland America listed the contents of the 'Mystery' box, so there will be no mystery when it arrives. It said:
60979 Heartland America Mystery Box 1 0 1
..67810 Vivitar AA Batteries - 12 Pack 1 0 1
..67811 Vivitar AAA Batteries - 12 Pack 1 0 1
..63134S LED Therapy / SAD Lamp 1 0 1
..63125 5pk of Lint Rollers
Not much here for $20 plus shipping."
“Hi Charles,
We’re so sorry we took the mystery out of your Mystery Box before it even arrived! This is the first time we’ve offered a surprise assortment, so your swift and candid feedback is much appreciated and has already been shared with the team. They’re swiftly working on a solution. We apologize that the products were not the surprising treasure you anticipated, and we sincerely hope you’ll at least find them useful. As a valued customer of Heartland America, we will continue working hard to earn your trust and offer quality products at really great prices.
”
"Can't check on my order and I haven't got my item yet"
"I am anxious to try the SunJoe tiller in my flower garden. Thank-you, Heartland for getting the tiller to me so quickly. Perfect timing!"
“
We're thrilled to hear that you had a positive experience with our customer-friendly ordering process and timely delivery of the SunJoe tiller. Thank you for choosing Heartland for your gardening needs, and we're excited for you to try out the tiller in your flower garden. We hope it serves you well, and if you have any questions or need further assistance, please don't hesitate to reach out. Happy gardening!”
"it was easy with the catalog i receive. went off without a hitch"
“We're delighted to hear that your shopping experience with our catalog went smoothly and seamlessly. Thank you for choosing us, and we're glad we could provide you with an easy and hassle-free experience. If you have any further feedback or need assistance in the future, please feel free to reach out. We appreciate your support!”
"I tried to order online. It didn't go through. Or so I thought. So I ordered by phone the next day. They failed to mention that they just received my online order for the exact stuff. Return shipping was 40 bucks. Thanks a lot. You knew the order was in. You could have stopped that second order from going out. They are mean."
"Review of catalog have information to find product on my list"
“We're delighted to hear that you found shopping with our catalog easy and straightforward. Our aim is to provide clear and helpful information to make your shopping experience seamless. If you ever need further assistance or have any questions, please don't hesitate to reach out. Thank you for choosing Heartland America, and we look forward to serving you again in the future!”
"She decline my card she was in a hurry was nothing wrong with my Card "
“
We apologize for the inconvenience caused by the declined card and the rushed service you experienced. Your satisfaction is important to us, and we strive to provide a smooth and efficient shopping experience. Please accept our apologies for any frustration this may have caused. If you encounter any further issues or have any concerns, please don't hesitate to contact us. We're here to assist you in any way we can.”
"Good product and excellent prices"
“We're thrilled to hear that you're pleased with our product and pricing! Providing quality products at competitive prices is important to us, and we're glad to have met your expectations. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. Your satisfaction is our top priority, and we appreciate your support!”
"Looking forward to receiving product"
“
Thank you for your anticipation! We're excited for you to receive the product. Rest assured, we're working diligently to ensure it arrives promptly and meets your expectations. If you have any questions or concerns in the meantime, please feel free to reach out to us. We appreciate your support and patience!”
"Very professional and prompt"
“Thank you for your kind words! We're thrilled to hear that you found our service professional and prompt. Providing excellent customer service is our top priority, and we're glad to have met your expectations. If you ever need assistance in the future, please don't hesitate to reach out. We appreciate your support!”
"I received the package from a recent order in a timely manner. However, a pair of shoes I ordered contain an error. In the box the left shoe was the correct size (8.5) , while the right shoe is 6.5 (two sizes too small).
I would like for someone to reach out to me to see how this can be corrected.
"
"Ordered n Wednesday evening & notified Thursday it was on it's way! Will be delivered on Wednesday!!!"
“Hi Martha,
Thank you for your feedback! We're thrilled to hear that your order was processed quickly and efficiently. We strive to provide timely service and are delighted that we could meet your expectations. We hope you enjoy your delivery when it arrives on Wednesday!”
"The supposed 10% discount "welcome 10" was not applied to my total."
A rep from Heartland America, HeartlandRA, has responded:
“
Thank you for your positive feedback! We're delighted to hear that you found our online service to be good and fast. If you ever need assistance or have any questions in the future, feel free to reach out to us. We appreciate your support!”